With more than 35 years of leadership experience in insurance, including health and benefits, I have generated exceptional results through collaboration, business transformation, and creating a better future. At Premera Blue Cross in Washington this included National Account sales and account management, dental and ancillary business and product development, digital health program management and a centers of excellence programs development.My accomplishments include growing the dental membership from 364K to 533K in three years, boosting the enterprise customer experience, retention, and business outcomes. I also led the team supporting WEA and the Washington State Health Care Authority, applying value-based care principles to more than 400,000 participants. Additionally, I served as Collaboration Leader with Blue Cross Blue Shield Association plans on key projects, and served on the Washington State Insurance Exchange Technical Advisory Committee.I believe health plans not only finance human behavior, but should inspire and equip folks using services to be informed consumers deserving remarkable value and service experience. Given the fragmented state of health care delivery and insurance complexity this requires a strategic, focused approach.Prior to Premera I was Vice-President of Aetna for Ohio, Indiana and Kentucky, earned a MBA from Baldwin Wallace University and consulted to an independent healthcare system and two mobile health developers.While in the Midwest I served on the Ohio Chapter of NOLHGA, Board of Boys/Girls Clubs of Greater Cleveland, Bridge Board of Kendal Corporation at Oberlin.My community service includes Assistant Scoutmaster (Troop 80 Seattle) and Big Brother (King County WA). Here in the PNW I also play USTA tennis (4.0), hike, boat and teach skiing.
Listed skills include Health Insurance, Managed Care, Employee Benefits, Insurance, and 35 others.