Jonathan Hernandez Email & Phone Number

Sweetwater, Florida, Us

Assisted the Sales Executive with the closing sales deals. Utilized marketing data to identifying potential prospects, create leads and target accounts while ensuring participation and support. Analyzed cargo manifest data, booking reports and other marketing data reports to identify accounts with potential for further development. Contacted customers to enforce business relationships and provide dedicated service. Developed a thorough understanding of the customer business and their transportation and logistics needs, and maintaining a strong focus on customer retention and growth. Worked intensively on day to day operational problem resolutions improving the customer experience. Helped implement and also managed the Sales Force program.

Interior home design, style & color coordinator, sales floor, catalog line orders and resolving customer service issues. Worked extensively in the stock warehouse, prepared UPS shipping orders and inventory. Resolved all IT related issues, and electronic equipment maintenance.

Jacksonville, Florida, Us

Partnered with sales, brokerage, different department leaders and used marketing data to target different tier customers and business development accounts. Analyzed cargo manifest data, booking reports and other marketing data reports to identify accounts with potential for further development. Contacted customers to establish relationships and provide dedicated service, developing an efficient call schedule to cover the entire account base. Developed a thorough understanding of the customer business and their transportation and logistics needs, and maintaining a strong focus on customer retention. Worked intensively on day to day operational problem resolutions improving the customer experience. Leverage customer knowledge to cross-sell logistics services, specially customs brokerage. Documented customer interactions, leads and successes in CRM for ease of visibility and reporting. Work with sales visiting accounts and/or coordinating sales follow up on identified opportunities. Periodically perform quarterly reviews of assigned accounts to assess results and potential growth.

Miami, Florida, Us

Handled all phases of Logistical operations, Inventory and business development; develop client relationships in United States, Spain, Africa, Central, and South America. Consult with clients to define needs, present solutions, prepare orders, and close files. Communicate with other departments on account and service information, as well as coordinating with domestic and international regional offices (affiliates), and distributors. Maintain knowledge of FDA and FCC guidelines, including EDI compliance regulation and inventory. Selected Contributions:♦ Provide customers, clients, shippers, and distributors with guidance regarding applicable documentation requirements for product shipping, customs compliances and fulfillment needs.♦ Prepared shipping instructions and coordinate air shipment bookings♦ Monitor Shipments in transit and connections.♦ Auditing commercial invoices, Packing Lists, HAWBs according to customer’s instructions and customs regulations at origin and destination.♦ Timely Data entry of shipping orders into the transportation management system working with shipping instructions, pre alerts and documents.♦ Supported clients overseas with any legalization, warehousing, and delivery requirements for any special shipping needs.♦ Established an inventory database for special accounts which liaisons between the warehouse, logistics and clients.♦ Coordinated DHL Pickups international, foreign to foreign, and nationally.♦ Cargo Insurance data entry and processing.♦ Successfully applied previous shipping experience to expertly meet client needs and overcome challenges.

Melville, Ny, Us

Handled all phases of Order Processing, Customer Service, Inventory, Logistical operations and business development; develop client relationships in United States, Central, and South America. Consult with clients to define needs, present solutions, prepare orders, and close files. Communicate with other departments on account and service information, as well as coordinating with domestic and international regional offices (affiliates), and distributors. Maintain knowledge of FDA and FCC guidelines, including EDI compliance regulation and inventory. Selected Contributions:♦ Provide clients, affiliates and distributors with guidance regarding applicable documentation requirements for product shipping and fulfillment needs.♦ Established an inventory database which liaisons between the warehouse, logistics and order processing.♦ Prepared orders based on sales invoices.♦ Supported clients overseas with any legalization regulations or requirements for the client cargo including incoterms via foreign to foreign and special shipping needs.♦ Tracking and tracing.♦ EDI compliance (10+2).♦ Auditing invoicing & billing accounts receivable.♦ Processing claims (lost or damaged merchandise).♦ Foreseen all needed manipulations on special products requiring voltage cable changes and Spanish manuals♦ Successfully applied previous shipping experience to expertly meet client needs and overcome challenges.

Bremen, De

Handled all phases of Ocean Import operations and customer service. Reviewed quote requests, ensuring accuracy and completeness of required information. Addressed inquiries about Ocean Import operations. Handling customer service issues and special foreign major accounts (Far East & Latin American). Selected Contributions:♦ Created pre-alert, arrival notices based on the company’s system.♦ Tracking & Tracing♦ Scheduling of door deliveries.♦ Successfully handled all types of cargo including Haz-mat.♦ Creating the customer invoicing & billing.♦ Collections of past due invoices.♦ Consolidation & bonded cargo.♦ Acquiring new accounts

Us

Managed import freight forwarding, to include coordinating with domestic and international carriers, overseas offices, and importers. Facilitated clearance process. Managed multiple accounts, including customer service and documentation. Prioritized key shipments. Managed billings for accounts. Selected Contributions:♦ Supervised and assigned specific responsibilities to import personnel, which included work assignments and account processing activities as required by the needs of the customer.♦ Provided relief coverage for operational duties when employees utilize time-off or during absents.♦ Performance management and individual and team development through motivation, monitoring and coaching.♦ Monitoring employee attendance, productivity, and other performance.♦ Performed multiple duties, coordinated deliveries, prepared billings, cargo release and payment of duties.♦ Reviewed and approved value statements for compliance♦ Supervising and auditing of Ocean import files.♦ Handling specific major accounts (rating & customer service).♦ Coordinated Mini Land bridge moves.♦ Handled container consolidations.♦ Created weekly reports of profit & loss statements.♦ Processing claims with the S/S lines and truckers.♦ Settling billing disputes.

Handled all phases of Ocean Import operations and customer service. Reviewed shipping requests, ensuring accuracy and completeness of required documentation and information. Addressed inquiries and troubleshooting on all Ocean Import operations. Handling customer service issues and special foreign major accounts (Far East & Latin American). Selected Contributions:♦ Handling specific major accounts (rating & customer service).♦ Created pre-alert, arrival notices based on the company’s system.♦ Tracking & Tracing♦ Scheduling of door deliveries.♦ Successfully handled all types of cargo:Refrigeration and Heating EquipmentHome & Office SuppliesIndustrial SuppliesGlass & Cloth FabricsFencing & Gardening SuppliesFood IngredientsPets SuppliesAcrylic Kitchenware & StorageIndustrial LubricantsFitness EquipmentDisplay FixturesTiles and flooring equipment and suppliesDevelopment Toys

Handled all phases of Ocean Import operations FUNCTIONS AND RESPONSIBILITIES INCLUDED: ** Process of pre alerts ** Handling Transpacific & Far East cargo ** Creation of Arrival Notices for specific accounts** Handling specific major accounts (rating & customer service) in the industries of:- Power generators- Floor coverings & building materials- Machinery heavy equipment ** CFS - CY freight tracking & tracing and updating company's system ** Setting up door deliveries for overweight cargo with local & over the road draymen ** Creating I.T.'s for bonded shipments ** Acquiring Proof of Deliveries for consignees ** Dispatcher of 5 trucks

Us

Handled all phases of Ocean Import operations FUNCTIONS AND RESPONSIBILITIES INCLUDED: ** Tracking & Tracing of CFS - CY freight (s/s lines, co-loaders, rails, truckers) ** Handling full container breakdown (Consolidations & Segregations) ** Set up door deliveries with local & over the road draymen (truckers & rail) ** Handling freight releases ** Warehouse duties loading & unloading trucks & containers, dispatching drivers ** Inventory of warehouse freight ** Customer service to clients which include:- Doing special rates- Following up on consignee's shipments- Problem solving

Handled all phases of LTL Trucking & Ocean Import operations FUNCTIONS AND RESPONSIBILITIES INCLUDED:** CFS, CY, air freight, LTL cargo track and trace with the s/s lines, co-loader, rails, truckers ** Doing local inland rates for consignees ** Warehouse duties loading & unloading trucks & containers, dispatching drivers ** Data entry- Proof of deliveries- Past due invoices- C.O.D.s** Handling customer's import & export freight in Spanish speaking locations, i.e. Mexico

Certification, Computer Applications; General Studies

General Studies, General Studies