Jonathan Hernandez Email & Phone Number

Saudi Arabia

Performed the calculation of weight and balance for Boeing 747-8F, Boeing 777-200F, MD11 Freighter aircraft and managed the overall aircraft loading systems. I ensured that the aircraft stayed within permissible center of gravity limits and was responsible for the safe loading and unloading of cargo in the aircraft, as well as monitoring ramp activities. As a flying loadmaster, part of the task is to check the condition of the dangerous goods on board during the flight.

Doha, Qatar

As a Senior Cargo Services Agent, I assumed a pivotal role in directing and harmonizing diverse facets of cargo operations within the airline's warehouse. My responsibilities extended across a spectrum of tasks, including the meticulous handling of cargo acceptance, proficient storage management, strategic build-up procedures, and meticulous documentation processes. In this dynamic position, I not only ensured the seamless flow of cargo logistics but also spearheaded quality control initiatives, and consistently upheld the highest industry standards for safety and compliance. My commitment to excellence, coupled with a customer-centric approach, positioned me as a reliable leader capable of optimizing cargo services to exceed operational benchmarks.

Philippines

- Efficiently handled technical support for customers who encountered problems with internet connectivity. Provided detailed information and instructions on how to get the connection back.- Assisted with the troubleshooting of intermittent and slow internet speed concerns with the commitment to resolving the issue at the earliest possible time.- Answered inquiries on service outages and service restoration schedules and received requests for compensation about the service downtime.- Resolved billing discrepancies like overcharges and unexpected fees, and answered questions about billing statements and payment-related inquiries.- Answered inquiries on the terms and conditions of service, pricing, sales and promotions, and contract details. I also checked service availability in a specific location.- Scheduled technician visits concerning equipment installation and repairs.

Philippines

Load Control/Ramp Operations:- I prepared aircraft Load Plans and Weight and Balance Calculations for Cargolux Boeing 747-400 and Air Atlanta Icelandic Boeing 747-200/300.-I handled the offloading and loading of cargo in the aircraft and overall ramp supervision. -I conducted Aircraft Arrival and departure briefings to the ground handling company and coordinated ramp equipment preparation. -I ensured strict monitoring of ground operations for on-time departures, focusing on safety.Flight Operations: -I handled Overfly and Landing Permits, General Declaration, flight plan, and Catering uplift Requests. -I arranged Crew Hotel Layovers, handled Plane Tickets for positioning Crews, and supervised Passenger/baggage handling. -I coordinated with Airport Apron Management, conducted Security Screening, and reported Fuel uplift for every flight. Cargo Services:- I supervised import and export warehouse operations, and prepared build-up planning. - I handled Cargo acceptance, palletizing/Build-up, and ULD Control.- I handled documentation of Interline/Transit Shipments, Dangerous Goods shipments, and traced cargo irregularities. -I received and handled claims, assisted customer agents with Customs documentation concerns, and participated in client meetings together with Sales and Marketing. -I prepared Cargo Manifests.- I monitored periodic calibration of weighing scales, and reported monthly Cargo Uplift. Administrative roles:- I conducted Quality Assurance Auditing for continual improvement of the ground handling company.- I prepared Communication Letters and Minutes of Meetings with our meetings with Cargolux Service providers. -I handled Supplies Inventory and Requisition.- I served as a Liaison Officer to Government agencies in the processing of overfly and landing permits.

Philippines

- Handled reservations from freight forwarders or shippers. - Issued airwaybills to freight forwarders/shippers- Oversaw the unloading of cargoes from trucks and coordinated the availability of parking for trucks. - In-charged with the acceptance of cargo in the warehouse which includes counting, weighing, measuring, and storing of cargo. -Prepared the cargo build-up space allocation. - Handled the data entry of the airwaybill to the company’s computer system. -Supervised the loading of cargoes on pallets and affixed airline pallet tags and cargo handling labels. - Prepared the airwaybill for Saudia Airlines company shipment and walk-in shippers. -Prepared the Cargo manifest and compiled airwaybills in a pouch. Ensured documents were complete before closing the document pouch. -Sent pre-alert messages via telex for cargoes requiring special handling.- Handled interline/transit shipments.- Answered incoming calls/inquiries from customers, traced the movement of cargoes, and handled claims.-Supervised the activities at the cargo breakdown area (for inbound shipments). -Assisted customer agents concerning documentation issues with customs.-Handled the inventory of Unit load device and sent extra stocks to other stations.

Philippines

- Professionally responded to complaints and questions from customers about new cable subscriptions, terms and conditions of service, billing, debt collection, refunds, and sales & promotions.-Provided technical support on setting up equipment and resolved issues with missing channels, poor signal or reception, and difficulty accessing movie channels or on-demand content.-Handled the scheduling of field service technicians if issues could not be resolved by phone and required a change of equipment.- Answered inquiries about TV program schedules and information on upcoming movie premieres.

Philippines

My responsibilities:Cashier: Managed customer transactions with attentiveness and accuracy, operated the cash register efficiently to process orders and handle payments. Conducted thorough cash counts at the beginning and end of each shift to maintain accurate financial records.Food Server: Skillfully prepared and assembled food orders according to customer preferences. Delivered orders promptly to customers within the store, ensuring a positive dining experience. Addressed and resolved customer inquiries and concerns with courtesy and professionalism.Kitchen Staff: Prepared a variety of meals, including chicken, fries, burgers, pies, spaghetti, and more, contributing to the diverse culinary offerings of the establishment.Housekeeping: Maintained a clean and inviting environment by diligently cleaning counters, tables, and floors. Regularly emptied trash bins to uphold a sanitary and organized space.Restocking Supplies: Efficiently managed the receipt of supplies from suppliers, retrieved food items from freezers, and restocked condiments and other necessary items, contributing to the smooth operation of the store.Handled Party Inquiries: Provided attentive assistance to customers inquiring about hosting parties inside or outside the store. Managed venue reservations for in-store celebrations and offered recommendations for food options and party set-up, ensuring a memorable and enjoyable experience for patrons.

Bachelor Of Science In Aircraft Technology

Student Pilot, Aeronautics/Aviation/Aerospace Science And Technology, General