Jonathan Hinkle Email & Phone Number

Oklahoma City, OK, US

Oklahoma City, Oklahoma, US

As a member of the IT Senior Leadership Team, I collaborate with the CIO and other Directors to define, design, and execute IT strategy, goals, and objectives to support business outcomes. Responsible for strategic direction and efficient operations of Platforms (Cloud, Servers, End User Devices, Networks, Databases, Storage, Data Centers), Quality.

Oklahoma City, Oklahoma, US

Define, design and execute on the IT strategy, goals and objectives. Establish system architectures; define essential design features and provide a framework for IT professionals to follow. Evaluate technologies, define standards, design solution and reference architectures, and document and manages the implementation of multi-year road-maps.

Led the worship ministry at Trinity Baptist Church as the Interim Worship Pastor.

Norman, OK, US

• Responsible for Information Technology of the Bank, consisting of Bank headquarters and all 28 branch locations, both in Oklahoma and Arizona. Planed, directed, managed, and oversaw the activities and operations of the.
• Established Strategic Direction and Governance for the Bank’s Information Technology and Information Security.
• Worked with core vendor Jack Henry to integrate the on-prem Core System Framework into their development release pipeline.
• Created pipeline using Azure DevOps to implement an immutable infrastructure strategy.
• Converted legacy infrastructure to a modern, Enterprise Cloud with the use of Hyperconverged Infrastructure, resulting in a $275K savings.
• Deployed SD-WAN architecture across all branches that reduced cost and increased provided business flexibility.

Oklahoma City, OK, US

• In this role, I directed the IT Operations Department and supported 2,100 end users and 40 staff members. Mainly, I Orchestrated technical support and operations for the infrastructure and other IT Environments. I also.
• Lead the adoption of ITIL Service Operations and Transition processes across the Information Technology division.
• Established a Command Center team to handle tier 3 escalations and monitor IT Services. Orchestrated a Major Incident Process response team to handle major incidents thereby reducing resolution time by more than 50%.
• Executed a two-year project to standardize the company workstation environment. Project completed ahead of schedule early, and under budget resulting in yearly savings of $500K.

Oklahoma City, OK, US

• In this role, I built a support center team to oversee a nationwide sales force based on ITIL Incident Management principles.Key Achievements:
• Improved a failing group into a high-performance team and best in peer group per Benchmark data.
• Introduced and matured Incident Management process within the organization.
• Reduced resolution time and enhanced customer satisfaction by developing new policies and procedures.

Oklahoma City, OK, US

• As a Senior Systems Analyst, I served and collaborated with other Network Team members to support various email functions. Managed external certificates through VeriSign and Digicert. I also supported Microsoft Active.
• Championed and led email migration from GroupWise to Exchange 2010.
• Transitioned client authentication from Novell to Active Directory.

Edmond, OK, US

Taught a Managing and Troubleshooting Networks course.

• I supported several state agencies and migrated various state agencies into the central state Active Directory and Microsoft Exchange environment.Key Achievement:
• Configured the Active Directory and Exchange environment from the Office of State Finance to support and include all state agencies.

• Here, I led project design and developed server and network systems for corporate clients, state agencies, and remote sites. Key Achievements:
• Utilized Microsoft Exchange and Active Directory while maintaining, switches, hubs, routers, and firewalls while continuing to provide ongoing tech support.

Oklahoma City, OK, US

• In this role, I responded to and resolved assigned trouble and request tickets. I also maintained the trouble support system, developed strategies for installing new software, and provided 24X7 support for remote sites.
• Created the gold image for workstations and developed an automated deployment system using Ghost, Sysprep, and custom scripting.

• In this role, I designed, built, and supported client computer systems including workstations, servers, networks, and other technical configurations.Key Achievements:
• Led project design and developed server and network systems for corporate clients.

Master Of Business Administration (Mba), Business

Ba - Mis, Information Technology

Associates, Network Engineering