Jonathan Holcomb, Chia Email and Phone Number
Jonathan Holcomb, Chia work email
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Jonathan Holcomb, Chia personal email
Results driven hotelier working the the San Francisco Bay Area.Specialties: Revenue Management, Employee Relations, Scheduling, Evaluating Employees, Training, and Employee Development.
Storey Hotel Management Group
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Vice President, Commercial StrategyStorey Hotel Management Group Oct 2023 - Present
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Corporate Director Of Finance And Revenue StrategyStorey Hotel Management Group Feb 2020 - Oct 2023
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Director Of Revenue ManagementHei Hotels & Resorts Jul 2017 - Feb 2020Norwalk, Ct, Us -
Complex Director Of Revenue ManagementHilton Nov 2017 - Apr 2018Mclean, Va, Us -
Complex Revenue ManagerHighgate Jul 2016 - Jul 2017New York, Ny, Us -
Revenue AnalystHighgate May 2014 - Jul 2016New York, Ny, Us
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Assistant Front Office ManagerHighgate Oct 2012 - May 2014New York, Ny, Us-Acted as Manager on Duty (MOD) for the daily operations of the hotel which had an annual occupancy of 91.7% (2013) while maintaining an average daily rate of $253.71.-Forecast and develop schedule for fifteen front desk employees, seven PBX operators, and 9 bellman all while maintaining adherence with union guidelines.-Completed bi-monthly payroll reports using ADP Timesaver payroll management system.-Proficient in front office night audit procedures.-Assure guest satisfaction and retention through excellent guest service and attention to detail. Hotel had a yearly Starwood Guest Experience Index (GEI) score of 8.04 for 2013 while completing a $10 million lobby and restaurant renovation.
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Assistant Hotel ManagerTreasure Island May 2009 - Oct 2012Las Vegas, Nv, Us- Forecast and develop schedules for up to 65 employees including guest service representatives, specialty agents, and management.- Mediate a monthly meeting between management and guest service representatives to resolve issues and maintain a positive working environment.- Created and utilize a system of evaluation to fairly and accurately evaluate guest service representatives in all essential job functions, and AAA four diamond standard adherence as well as provide a solid foundation for individual improvement.- Complete hotel night audit process several times per week to ensure that the hotel date is changed, room and tax has posted properly to each guest account, and that all reports are accurately prepared and delivered to their appropriate manager.- Conduct interviews for internal promotions.- Consistently monitor and manage rates to ensure maximum revenue and maximum average daily rate is achieved.- Respond to guest emails in a timely professional manner.- Log all employee absenteeism as well as tardiness.- Assist in the development and maintenance of employee morale. -
Front Desk SupervisorSouth Point Hotel Casino Spa Dec 2005 - Jun 2007Las Vegas, Us- Hotel manager on duty for the evening shift where I oversaw the front desk as well as valet, the bell desk, and the pool.- Created and implemented several training manuals and assisted in the training of new agents, and supervisors.- Check guests in and out of the hotel on a daily basis.- Complete reports vital to the operation of the hotel.- Maintain rate calender to ensure maximum revenue earned on a daily basis.- Input VIP and Casino reservations.- Respond to guest emails on a regular basis. -
Front Desk AgentThe Orleans Hotel & Casino Aug 2004 - Dec 2005-Check guests in and out of hotel.-Complete daily reports to ensure smooth operation of the hotel.-Learned key training skills and basic hotel operational knowledge.
Jonathan Holcomb, Chia Skills
Jonathan Holcomb, Chia Education Details
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ThepowerBusiness -
University Of Nevada-Las VegasUndecided
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University Of Nevada, RenoPolitical Science
Frequently Asked Questions about Jonathan Holcomb, Chia
What company does Jonathan Holcomb, Chia work for?
Jonathan Holcomb, Chia works for Storey Hotel Management Group
What is Jonathan Holcomb, Chia's role at the current company?
Jonathan Holcomb, Chia's current role is Vice President, Commercial Strategy at Storey Hotel Management Group.
What is Jonathan Holcomb, Chia's email address?
Jonathan Holcomb, Chia's email address is jo****@****ail.com
What schools did Jonathan Holcomb, Chia attend?
Jonathan Holcomb, Chia attended Thepower, University Of Nevada-Las Vegas, University Of Nevada, Reno.
What are some of Jonathan Holcomb, Chia's interests?
Jonathan Holcomb, Chia has interest in New Technology, Unlv Rebel Basketball, Cooking, See 1, Classic Novels And Literature, Traveling, See Less, Trivia, Non Fiction, Video Games.
What skills is Jonathan Holcomb, Chia known for?
Jonathan Holcomb, Chia has skills like Customer Service, Training, Property Management Systems, Employee Relations, Hospitality Management, Event Management, Office Management, Supervisory Skills, Inventory Management, Hotel Management, Revenue Analysis, Team Building.
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