Jonathan Hood Email and Phone Number
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IT Manager & IT Systems Engineer - Several years of experience in Leadership and Technology. ITIL lifecycle, ServiceNow, ITSM Change management, staff leadership, driving and influencing change, team building & development, process improvement, escalation management and server/service availability. LeadershipStrong work ethic and drive to create a culture of staff success by leadership and mentoring. I excel in providing team building, staff development, and inter-team alignment. Communicate with all levels of employees and leadership both verbal and written. focused on customer experience and workflow patterns that aligning IT efforts with organizational goals and objectives. I have experience in interviewing and hiring talent to meet the needs of the team and the success of the business. Collaborate with 3rd party vendors on SLA and service agreements.Project ManagementTackled several large-scale, highly visible emergency projects due to human and system errors. facts finding, setting a plan and assembled required staff and vendor resources, timelines and with teams and vendors to find, test and apply the fix. Work with Application owners, Business owners and stake holders to ensure stability and availability. Create executive summaries and timelines. Developed SharePoint Tracking, Status, SOP and escalation forms and workspaces to ensure checks and balances.HardwareHP ProLiant and Blade, Dell, Cisco (UCS), NetApp Network Attached Storage (NAS), VMware vSphere ESX, Servers, monitoring vRealize, SinglePoint, VMware vCenter, HP Server Automation (HPSA), and HP OpenView (HPOV).TechnologyDesktop side services, Tier 2 & Tier 3 support Administration Windows Servers, Linux, VMware hosts and guests, TSM backups, NAS, Active directory, SharePoint, ServiceNow daily operational support and availability.
Ameriprise Financial Services, Inc.
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Senior Manager Technology OperationsAmeriprise Financial Services, Inc. Jul 2019 - PresentMinneapolis, Mn, UsLead a global team in the Data Management ETL Informatica sector. ETL stands for “extract, transform, load,” the three processes that, in combination, move data from one database, multiple databases, or other sources to a unified repository—typically a data warehouse. transformation of data from many data sources.
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It ManagerUnemployed At This Time Sep 2018 - Jul 2019UsWas caught in a major work force reduction at Optum. -
Lowes ProjectRobert Half Dec 2018 - Jan 2019Menlo Park, Ca, UsTraveled to 10 Minnesota Lowe’s Stores to perform weekly preventative maintenance on the following: Calibration of screen pad, cleaning of chip readers and sliders. Tested Receipt printer and changed printer roles, checked all printer toner and functionality of all printers in all departments. Checked and recorded load balancer readings in MDF. Answer any technical questions and resolve any issues reported to store management. Once completed I filled out an maintenance report and emailed it to Compucomm reporting management and technical support. -
Sr It ManagerUnitedhealth Group Oct 2012 - Sep 2018UsEscalation Manager and Workgroup owner for over 70,000 Window physical and VM Servers Including HP, CISCO UCS, NAS, BLADE. SF86 Government Clearance to support (Tri-Care Active Military & Veterans)Support servers that contain PII data on State Exchange Servers including SOX, HIPPA and SAS70.Manages 10-13 Employees and contractors using metrics driven process to increase efficiency and quality.Responsible for Daily Operational Management oversight of day to day Incident and Fulfillment for the Distributed Platform Services Windows Support and Operations Incident and Fulfilment team.Actively monitor server health with tools such HP Open-View, SIM and Vrops, Vrealize to identify triggers and alerts to prevent potential Priority 1 or Priority 2 Warrooms. Perform TSM, TSMVE Backups and RestoresRepresent team for all Priority 1 and 2 war room events.Responsible for reporting daily system status to senior leadership.Ticket Escalations and Change Management approverCollaborated with 3rd party vendors such as HP, Curvature, ATOS, Cisco and VMwareField calls from Off-shift team members in need of managerial guidance or assistance.Work closely with sister teams such as problem management, Delivery Services, SAN, Data Protection, etc. - Responsible for performance reviews, merit increases, staff development and corrective action plans. -
Sr. It Systems Engineer (Lead)Unitedhealth Group Jul 2006 - Sep 2012UsLead teams of 5-10 in weekly task rotation during core business hours.Support all windows Servers and Operating systems across the enterprise including (VMware, ESXi, Windows Server 2K3, 2K8, 2K12, TSM, TSMVE) Assist and implement continuous improvement initiatives.Daily escalation point for frontline staff members, Clients and other Infrastructure teams throughout the organization.Task Manager Oversight of one of the following tasks for a 3 week rotationsMonitoring, tickets & degraded, Service Requests, Disk space, Metrics, On-call report monitoring.Monitor ticket metrics for closure and customer satisfaction, ticket escalations.Participate in Priority 1&2 Warrooms to ensure progress and make critical business decisions to limit downtime. Work with Data Center and Field sites staff to arrange time of service requirements with application owners, site contacts and vendors to ensure prompt service without delay.Work closely with Problem management, Delivery Services and other teams as needed for Incident Escalation.Maintain active working relationships with other DPS managers and teams to ensure streamlined Processes and continuous improvement.
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It EngineerTravelers Oct 2003 - Jul 2006New York, Ny, UsPrimary responsibilities:Administered Novidigam Radia for software management and distribution.Assist in distributing TSM packages to users and work stations.Administer HPSD problem ticket tracking tool.Handle client/server related problems.Participated in multi-level tech conferences to resolve and find root cause of Production network outages.Maintained Lotus Notes databases, distribution lists, ID File Certifiers, Access Control and knowledge Exchange.Maintain client, groups and workstation permissions using Active Directory.Dispatch problem tickets and work orders to other levels of support. Work with Merger related process change in workstation Line of business and network infrastructure.Maintain terminal services to remote servers. Performed individual restores using Net Backup, VERITAS and Tivoli Restore packages.Support Outlook infrastructure, distribution lists and Generic mail boxes. -
Network Administrator (Contract)Usps Jun 2002 - Oct 2003Washington, D.C., UsWindows XP MigrationAdded new and moved current user's profiles and machines in Active Directory to new OU.Added User Security Policies and Groups in Active Directory.Transferred all user data to new servers the new XP Environment.Image and deploy new workstations to all company staff and executives. Installed and configured external devices printers, scanners, Blackberry and palm. -
Minnesota House Of Representatives (Contract)Minnesota House Jan 2003 - May 2003Installed and configured equipment for new and returning State Representatives and Legislative Assistants.Maintained inventory asset and serial numbers for all laptop, desktop, monitors and printers.Available during House sessions for any computer support.
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Deskside Support Technician (Contract)H.B. Fuller Company Aug 2002 - Nov 2002Deskside Services Novell based environment using ZEN Works, GroupWise, NAL, Console One and NDPS Printing.Received and monitored remedy tickets from the Level 1 help desk.Controlled all desktop issues that need attention with in the building.
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It ServicesXcel Energy Feb 2000 - Jun 2002Minneapolis, Minnesota, UsWindows 2000 Implementation Migrated new users and upgraded PC with Windows 2000 using Ghost. Added Programs back using SMS packages and Active Directory. Transferred user data from old servers to new Windows 2000 home servers.Installed printers, scanners and hand held devices. Territories served
Jonathan Hood Skills
Jonathan Hood Education Details
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Minnesota School Of BusinessInformation Technology -
Century CollegeInformation Technology
Frequently Asked Questions about Jonathan Hood
What company does Jonathan Hood work for?
Jonathan Hood works for Ameriprise Financial Services, Inc.
What is Jonathan Hood's role at the current company?
Jonathan Hood's current role is Senior Manager Technology Operations at Ameriprise Financial Services, Inc..
What is Jonathan Hood's email address?
Jonathan Hood's email address is jo****@****mpf.com
What is Jonathan Hood's direct phone number?
Jonathan Hood's direct phone number is +165177*****
What schools did Jonathan Hood attend?
Jonathan Hood attended Minnesota School Of Business, Century College.
What are some of Jonathan Hood's interests?
Jonathan Hood has interest in Guitar, Golf, Fishing.
What skills is Jonathan Hood known for?
Jonathan Hood has skills like Windows, Active Directory, Troubleshooting, Dns, Operating Systems, Servers, Technical Support, Windows Xp, Windows Server, Help Desk Support, Microsoft Exchange, Network Administration.
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