Responsible for the CrossComply product. CrossComply helps customers manage their compliance and risk programs, and enables the management of information security and IT risk while streamlining the process of maintaining compliance with evolving standards and regulations — including SOC, ISO, PCI, NIST, GDPR, CMMC, and more. CrossComply is one of four solutions available within AuditBoard’s integrated GRC platform, which streamlines and simplifies audit, risk, and compliance programs for large organizations.

I led a large, cross functional team of engineers and designers tasked with solving one of Procore's most critical business, technology, and user experience challenges. This effort required incredible stakeholder management; from the CEO and CTO to heads of Sales, Customer Success, and Marketing through to Director level leaders responsible for the Product & Technology teams with whom we needed to partner to deliver our solutions. I developed innovative communication methods to keep everyone in the company up to date on our progress. I published a weekly blog, we designed a large, open space that allowed anyone in the company to stop by and see what we were doing, and we consistently printed out artifacts like roadmaps, wireframes, etc. and posted them in high traffic areas so that everyone could see our progress moving forward. We also had weekly meetings with VPs across the Product & Technology team to provide updates and get feedback.We collaborated in new and unique ways to quickly define, test, and validate our solutions with everything from design wireframes and prototypes to production code with dynamic feature flags which allowed customers to test our solutions in the real world on real projects. While we learned a great deal from this effort, ultimately none of our solutions turned out to be viable and we decided to sunset the effort. This required even more stakeholder management, both internally and now externally since we had customers using our solutions live in production on projects. However, since we had built up a good deal of trust by being transparent and consistent in our communication we mitigated many potential challenges. After winding down this effort I focused on capturing our learnings and folding them in to the larger company-wide Product & Technology strategy for addressing this challenge. That strategy is now at the center of Procore’s efforts for many Product & Technology teams working towards several solutions.

I led, evangelized, and championed the initiative to partner directly with Apple as part of their Mobility Partner Program. I led our iOS team through a large effort to bring our iOS app up to par with Apple's world class standards for design and technology. I also met directly with members of Apple's go-to-market teams to develop product roadmaps and joint efforts to cross promote Apple devices and Procore software together to our mutual customers. I led the overall product vision for Procore’s mobile applications, and worked closely with other Product Managers and Product Development teams to ensure changes made to our mobile apps were done in concert with all other platforms. With a great team of mobile developers and designers I led the hyper-growth of Procore’s flagship mobile applications and the mobile team. This included an exponential growth in the number of developers, designers and features. We researched, designed, and developed our apps together to meet the very specific needs of our customers in a very competitive market.

I led major redesigns of our iOS and Android apps to accommodate the growing number of features and to modernize the look and feel to meet consumer-level experiences. We did all this while also building the right technological infrastructure in both apps to set us up for the future development of both the iOS and Android platforms along with the Procore platform itself.With a great team of mobile developers and designers I led the hyper-growth of Procore’s flagship mobile applications and the mobile team. This included an exponential growth in the number of developers, designers and features. We researched, designed, and developed our apps together to meet the very specific needs of our customers in a very competitive market. I led the overall product vision for Procore’s mobile applications, and worked closely with other Product Managers and Development teams to ensure changes made to our mobile apps were done in concert with all other platforms.

I conducted training sessions for Procore users, including web-based seminars for technical support. I responded to customer inquiries for information and provided user guidance through the software tool. Other duties included answering telephone and web inquiries and promoting Procore's products and services.

I provided insightful advice and friendly, hands-on technical support to Apple customers. I quickly diagnosed product issues on the spot, explaining situations with patience and empathy. After determining whether repairs could be done or a replacement is needed, I offered solutions to quickly get users up and running again. Even juggling more than one customer, I stayed conscious of their time demands as well as my own. I fulfilled Apple's service commitment with style, speed, and skill. I also earned the trust of customers and coworkers alike as I offered guidance, knowledge, and even tips and training.

As an Account Executive at The Nerdery I managed a subset of top clients with an emphasis on client retention, customer loyalty and sales growth by providing strategic business solutions.I worked with clients to establish how technology could solve their business problems. I identified and secured new business opportunities and ensured the optimal delivery of services. I maintained an accurate and timely forecast which was updated as opportunities progressed through the sales cycle. I collaborated with internal departments to provide an exceptional client experience.I quickly acquired and maintained a working knowledge of the complete capabilities of the service offerings as well as the existing and future needs of our customers.

As a Sales Supervisor I ensured Best Buy delivered a world-class customer experience as the destination and authority for technology products and services. I played a vital role in leading several Best Buy departments to elevate their sales performance by sustaining positive customer and employee interactions.I supported the direction of the Assistant Store Managers in implementing sales action plans, monitoring business results, and driving execution of sales strategies. I delivered on all aspects of the sales experience within the Home Theater/Magnolia, Computers, Geek Squad, and several other departments within the store.I drove positive outcomes of key sales indicators within my departments in support of revenue, margin, and NOP goals. I integrated partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experiences. I engaged customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service.I motivated, coached, recognized, and performance managed employees to reach their full potential.I also resolved complex customer issues.