Jonathan Hoskins Email and Phone Number

Responsible for partnering and consulting with different business areas and teams to assess feasibility, design, build, and deliver robotic automation's to end users.Designed, built, and implemented an automation that assisted Contact Center Representatives in taking out non-value add steps. This allowed them to focus more on the customer and less on their process. Building and standardizing processes within the Robotics Center of Excellence. Responsible for consulting with development teams when needed, building proof of concepts, and upgrading outdated development solutions.

Technical Support Engineer, Unum, Chattanooga TennesseeMarch 2014 to July 2017Strong performance rating 2015• IT Operations Managemento Developed Mobile Device Asset Wizard for Asset Managemento Creation and configuration of database tables and corresponding forms within ServiceNow for Asset and Configuration Managemento Developing event-triggered automations for various departmentso Partnering with Tibco iProcess team to automate known problems with help from Event Management • DevOpso Implemented Microsoft Test Manager at an Enterprise levelo Leankit adoption, support, and training at an Enterprise levelo Leankit integration with ServiceNow for automated card creation and movemento Supported Enterprise Automated Build Process (Microsoft Build)o Infrastructure upgrade for xWiki – stability moveo Redesigned Vendor Products SharePoint which increased visibility• Acquisition/Enrollmento Supported Implementation and Enrollment Planning Tool cases• Disaster Recovery simulation 2014/2015• United Way Operation Services Chattanooga Coordinator 2015o Organized stuff the bus collection, ran plane.biz fair booth

All things support.

Website/Sharepoint Admin. Everything else that is delegated regarding IT.

Experience with Fog Imaging Server.Handled cleaning out of server closet.Imaged computers for use with overseeing student orientation/registration.; Responsible for assisting students with hardware and software repairs for their computers, as well as registering their computers on the Network.Worked till close and was responsible for sending report emails to

Responsible for answering the phones and submitting tickets to be addressed.Going out in the field to service/troubleshoot computers for faculty computers/printers.Computer Renaissance in Hermitage from the fall of 2005 till July of 2010Started as an intern in my senior year of high school, worked my way up to A+ certified computer technician/head of custom tailored computer sales. Worked with the customer to figure out exactly what was needed in a computer, and stayed with them from quote to finished product.Diagnosed computer problems, guided the customer through repair options, and repaired various systems, depending on customers specifications.Provided phone tech support when needed.Helped manage store inventory through the process of ordering and receiving products.