Jonathan Houyoux Email & Phone Number

Bali, Indonesia

Bekasi, West Java, Indonesia

• Monitor & support all the operational departments for smooth and efficient operations• Review and analyze financial performances of the related departments (P&L, Business review, Pricing strategy, etc.)• Assist in the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget and Sales & Marketing plan• Working in collaboration with HODs to maintain service quality and product to meet guest satisfaction• Ensure new SOPs implementation and achievement of all the different audits (internal & external)• Understand employee and guest satisfaction results and develop action plans to improve weaker areas and capitalize on strengths

Région De Lausanne, Suisse

- Report directly to the General Manager office- Ensure service quality, guest satisfaction and implement new standard procedures- In charge of guest relations: pre-arrival arrangements for VIPs, special requests, VIPs welcome, complaints handling - Coordinate and communicate with the different departments to maintain a high level of service- Emergency procedures : first aid, safety and security- Oversee the hotel operations in the evening

Région De Lausanne, Suisse

- In charge of the hotel management and operational duties during the night shift: auditing, safety and security- Staff recruitment, training and respect of the quality standards- Manage, record and promptly resolve technical issues and guests complaints- Assist the quality manager in leading the hotel quality team: monthly meetings, guests feedbacks analysis and complaint handling

Lausanne Area, Switzerland

Pre-opening & opening period of the hotel- Set up new procedures with the night manager during the hotel opening period- Auditing: ensure daily closings, control master accounts, F&B outlets cashiers and credit cards transactions, prepare accounting reports and statistics- Safety and security of the hotel throughout the night shift - Housekeeping and room service requests

Leysin, Switzerland

- Security of the hotel complex (Ibis and Mercure)- Check-in and check-out procedures- Control of credit cards and cash payments- Control of the in-house guest's bill before the Fidelio closing- Taking guests reservations by phone, email and fax. - Dealing with cash and cards payments throughout the night shift

Sheraton Skyline Heathrow