Jonathan Pham Email & Phone Number

Milpitas, CA, US

San Carlos, CA, US

San Carlos, CA, US

• Distribute and track inventory of fare media for bus, rail, paratransit, and Clipper cards on a regular basis
• Assist in administering various fare programs such as Caltrain GoPass and SamTrans Way2Go, ensuring accurate distribution and compliance
• Process daily GoPass parking applications, verifying participant eligibility and providing necessary access codes
• Communicate effectively with external fare program customers via electronic and verbal channels to relay important updates and ensure program adherence
• Verify incoming fare media shipments, coordinate testing for magnetic tickets, and ensure accurate data entry and verification using Excel and cloud-based systems

• Spearheaded Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives for a non-profit dance team, fostering an inclusive and equitable environment.
• Implemented and managed administrative processes related to DEIB, ensuring compliance with organizational values and principles.
• Developed and executed initiatives to promote diversity and cultural awareness within the dance team, creating a welcoming space for all members.
• Collaborated with team leaders to integrate DEIB practices into operational strategies, fostering a culture of respect, understanding, and collaboration.

Manasquan, NJ, US

• Proficient in end-to-end onboarding processes, ensuring smooth integration of new hires and compliance with HR policies
• Manage scheduling for a diverse team of 40 employees, ensuring efficient allocation of resources and seamless operation of daily tasks
• Coordinate with multiple vendors, overseeing invoice processing and maintaining positive vendor relationships to ensure timely deliveries and cost-effective procurement
• Manage W-4 benefits administration, overseeing benefits enrollment, updates, and changes for a streamlined employee experience
• Coordinate salary review processes, fostering fair and transparent compensation adjustments aligned with industry standards
• Maintain up-to-date knowledge of labor laws, ensuring HR practices and policies comply with legal requirement

San Jose, California, US

• Successfully managed end-to-end recruitment processes, from initial candidate sourcing to final offer negotiations and onboarding, ensuring a seamless and efficient hiring experience for both candidates and hiring.
• Managed anywhere between 20 – 30 different requisitions at one time
• Planned, organized, and hosted successful job fairs, creating opportunities for direct engagement with potential candidates and establishing the company as an employer of choice. This included coordinating logistics.
• Coordinated interview schedules and travel arrangements for over 100+ out-of-town candidates
• Demonstrated strong organizational skills in managing complex interview schedules and coordinating with hiring managers, candidates, and other stakeholders to streamline the interview process and minimize time-to-fill.
• Proactively built and nurtured a robust talent pipeline by cultivating relationships with passive candidates, industry professionals, and diverse talent pools

San Jose, California, US

San Jose, California, US

Oklahoma CITY, Oklahoma, US

• Led clients with autism aged 2-19 to achieve a greater independence in their home and community.
• Worked directly with clients in the field, observed behavior, collected data, measured client’s independent success, calculated percentages, and reported results to employer and client guardians daily.
• Trained teachers and guardians of children with autism in the four functions of behavior, implemented behavioral goals, and modeled teaching strategies.
• Implemented ABA techniques including DTT, PRT, PECS to increase language and communication, appropriate play skills, cooperation skills, and self-help skill.

San Francisco, California, US

• In Charge of scheduling, payroll, inventory management, staff training promotions, daily deposits, labor management, customer service, cash handling and sales paperwork.
• Generated outside sales revenue opportunities by catering and partnering up with local schools and organizations.
• Led new talent acquisition and recruitment process for over 20 new hires
• Provided guidance on employee relations and matters of corrective action

Seattle, WA, US

• Responsible for the AM Operations of the store and Inventory Management.
• Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
• Knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool

Stockholm, Stockholm County, SE

Store operations through visual management, loss prevention strategies, hiring and training new associates, forecasting and budgeting monthly sales goals, reporting, and payroll

Mclean, Virginia, US

• Successfully managed front desk operations, delivering exceptional customer service, and efficiently handling guest inquiries, ensuring a positive experience for all visitors
• Demonstrated strong multitasking abilities in handling check-ins, check-outs, reservations, and phone inquiries, while maintaining an organized front desk area, showcasing excellent time management skills
• Thrived in a fast-paced hotel environment, collaborating with various departments and assisting with administrative tasks, exhibiting adaptability and teamwork to contribute to the hotel's overall success

Montreal, Quebec, CA

- Check to ensure that appropriate changes were made to resolve customer escalations- Assisted customer in picking out shoes and or comfort-related products- Assisted management in visual presentation of walls, shoes, and center units- Maintained stock room and front of the store- Loss Prevention- Met daily, weekly, and monthly sales goals.

Behavorial Sciences

Associate Of Science - As, Behavorial Sciences