Jonathan Hansen Email and Phone Number
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Global leader with broad IT experience and a history of success in shaping technology strategy, leading transformation initiatives, and driving business process automation to enable companies to scale and grow while putting the employee experience front and center. Background includes building multiple unicorn startups from the ground up and transforming troubled IT teams into trusted business partners by refocusing priorities and setting high, yet achievable, expectations.High-Impact Results:⇒Transformed IT team into a lean, high-performance group for RMS. ⇒Turned around RMS from security risk to exemplary risk performance. ⇒Automated multiple approval processes at RMS, generating efficiencies. ⇒Improved onboarding and offboarding process, increasing employee efficiency for Medallia. ⇒Built initial infrastructure, enabling startups to scale. ⇒Turned around delinquent project for Ubiquity. ⇒Achieved ISO 27001, SOC 2 type 2 compliance for Ubiquity along with PCI-DSS L1 in less than six months. Core Competencies:• Global Team Leadership • Business Intelligence • Automation• Strategic Planning • Systems Administration • Budget Management• Architecture & Infrastructure • Cloud, SaaS • Process Improvement• IPO Readiness • Security & Compliance • Startups & Turnarounds
Woven By Toyota
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Global Head Of Enterprise Technology OperationsWoven By Toyota May 2022 - PresentChuo-Ku, Tokyo, Jp► Led 30% increase in satisfaction with IT service► Led re-architecture of onboarding/offboarding from manual to highly automated ► Rebuilt team for cross region 24/6 user and system support► Used Generative AI tools to automate ticket filing and action responses, halving time resolution► Led documentation efforts to ensure engineering to operations handoffs went smooth► Revamped company communications, increasing efficiency and engagement► Removed on premise infrastructure, reducing costs and improving functionality
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Director Of Information TechnologyWeedmaps Jan 2020 - Apr 2022Orange County, Ca, Us►Lead all aspects of information technology operations and enterprise applications including a $8M budget during a hyper growth pre and post IPO doubling of the company size.►Directed “SaaS First” transformation strategy, phasing out an expensive data center.►Established security and compliance policies and procedures for SOX, SOC, ISO, and PCI readiness.►Directed IPO readiness initiatives from TechOps side; established foundational systems including asset tracking.►Led business process automation for cross-team systems. -
Director Of Information TechnologyRms May 2017 - Jan 2020Newark, California, Us►Directed IT operations including productivity engineering and end user support. Managed a $10M budget and a 32-person team spanning the US, United Kingdom, and India.►Transformed legacy systems to digital and cloud environment to support global workforce with significant remote work capabilities.►Delivered ISO 27001 and SOC 2 compliant IT security and access control solutions.►Took over identity services; implemented Okta SSO & MFA, HR-driven automated account provisioning and de-provisioning.►Led multi-version Active Directory upgrade in partnership with Infrastructure team.►Directed strategy and execution for transition to cloud-based platforms, applications, and tools.►Improved CSAT from 64% to 94% in two years.►Doubled IT service offerings while reducing budget 15% within one year.►Improved IT support ratio 60 points, from 40:1 to 100:1, in three years. -
Principal Enterprise ArchitectMedallia Aug 2016 - May 2017Pleasanton, California, Us►Built and led corporate IT including managing a 20-person team across multiple US locations, Argentina, Philippines and UK with a $15M budget.►Transformed entire technology stack. Directed solution design for IT infrastructure; business applications; web, cloud, and conferencing services; intranet; security; compliance; and access control globally.►Selected for CTO Leadership Council. Embedded technical teams directly into business functions, fostered a focus on meaningful solutions that delivered immediate and sustained business value.►Created DevOps build workflow and continuous integration/delivery (CI/CD) environment using hyper converged hardware.►Developed scalable IT ecosystem; achieved 98%+ user satisfaction while increasing staff from 250 to 2000. -
Head Of Corporate ItMedallia May 2014 - Aug 2016Pleasanton, California, Us►Recruited to build out and lead global Corporate IT team at software development firm specializing in SaaS, CEM and EFM platforms, optimizing lean team to provide IT support to full-time employees, contractors and consultants across 4 offices.►Collaborate with CFO to establish annual technology roadmap and budget of $5M+.►Project managed teams by applying agile and waterfall methodologies, setting goals, identifying timelines and resolving roadblocks, and cultivating autonomous work environment that rewards creative problem-solving.
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Director Of Global Infrastructure, Security OfficerUbiquity Global Services Aug 2012 - Apr 2014New York, New York, Us►Led 15-member team across four countries in the design and implementation of highly scalable enterprise IT infrastructure & services including business strategy, solution roadmap, global resource planning, & budgeting. ►Reported on physical, data, and information security to global Board of Directors.►Led on-time buildout and launch of global data centers, offices, and operations sites in the US, Philippines, and El Salvador. Scaled infrastructure for rapid growth, from 1 to 2000 employees, in two years.►Achieved PCI-DSS Level 1 compliance in three months with full failover and disaster recovery capabilities.►Passed SOX Type 2 and ISO 27001 audit requirements on first pass.►Delivered VPN mesh network, MPLS, VoIP, AWS cloud environment, and business support solutions. -
It ArchitectYammer, Inc. Jul 2011 - Jun 2012San Francisco, Ca, Us►Designed and implemented automated worldwide IT department for enterprise private social network and collaboration tool prior to its acquisition by Microsoft.►Managed team of 10 in US and London, transforming cultural perception of IT by improving communication and efficiency. -
It ManagerTribal Technologies Jan 2010 - Jul 2011►Managed internal and external IT systems, vendor and consultant management for Brand Relationship Management (BRM) company, which was a tech spinoff of Tribal Brands, with a proprietary platform to collect and synthesize user data and provide marketing insights.►Researched how to improve existing applications, resulting in significantly increasing performance and in some cases quadrupling performance on existing hardware.►Consolidated disparate environments for internal consistency and improved management, while reducing redundancies in production hardware.
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It/Network Operations Team23Andme Aug 2008 - Nov 2009Sunnyvale, California, Us►Implemented ticket system for IT and Operations tasks increasing responsiveness, issue tracking capabilities and documentation.
Jonathan Hansen Skills
Jonathan Hansen Education Details
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California State University, Monterey BayInternational Relations + Computer Science
Frequently Asked Questions about Jonathan Hansen
What company does Jonathan Hansen work for?
Jonathan Hansen works for Woven By Toyota
What is Jonathan Hansen's role at the current company?
Jonathan Hansen's current role is Experience focused technologist specializing in hyper-growth, scalable & automated architecture, and high performing teams.
What is Jonathan Hansen's email address?
Jonathan Hansen's email address is jh****@****lia.com
What is Jonathan Hansen's direct phone number?
Jonathan Hansen's direct phone number is +165032*****
What schools did Jonathan Hansen attend?
Jonathan Hansen attended California State University, Monterey Bay.
What are some of Jonathan Hansen's interests?
Jonathan Hansen has interest in Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Science And Technology, Human Rights.
What skills is Jonathan Hansen known for?
Jonathan Hansen has skills like Network Security, Linux, System Administration, Security, Enterprise Software, Networking, Python, Management, Servers, Network Administration, Firewalls, Apache.
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