Jonathan Chau Email & Phone Number

New York, NY, US

New York, New York, United States

• Provide technical expertise and advice on print projects, resulting in optimal outcomes for clients.
• Advocate for cost-effective printing methods while improving project efficiency.
• Build strong relationships with clients through detailed briefs and excellent customer service.
• Work closely with suppliers to advocate for project quality and success.
• Stay up to date with industry trends and provide expertise on technology for optimal outcomes.
• Prioritize relationship-building to build trust with clients and suppliers.

New York, United States

• Oversaw large-scale fulfillment department responsible for producing printed materials.
• Worked closely with sales and project management teams to ensure project completion for top retail brands, including Christian Dior, Ralph Lauren Polo, Adidas, Bare Minerals, and Chanel.
• Coordinated and scheduled all shipments using different logistics companies such as FedEx, UPS, DHL, and local delivery services.
• Managed all aspects of the packing process, including the collation and packing of large-scale projects for nationwide distribution.
• Led a team of fulfillment coordinators and packers, demonstrating strong leadership skills and ensuring departmental responsibilities were met.

New York, United States

• Managed complex print advertisement and fabrication projects for retail clients including Christian Dior, Fashion Institute of Technology, Ralph Lauren, Lancome, and Chanel.
• Organized, systematized, and maintained a complete record of all digital client assets throughout the order process.
• Closely monitored all ongoing projects with specific attention paid to quality control parameters, delivery requirements, and budget considerations.
• Developed prioritization metrics and plans for future projects.
• Identified risks, developed procedures, and addressed stakeholder concerns to meet deadlines and deliverables.

New York City Metropolitan Area

• Developed and managed a comprehensive digital and social media marketing strategy for the brand.
• Created all marketing and promotional materials, including social media content, email newsletters, and blog posts.
• Managed and engaged with audience/followers on social media platforms.
• Created paid social media campaigns on relevant platforms, including Facebook, Instagram, and Twitter.
• Drove awareness, sales, and engagement through the effective use of SEO, PPC, email marketing, and other marketing techniques.
• Built and maintained relationships with brand influencers and relevant fashion communities.

New York City Metropolitan Area

• Managed corporate client relationships to address Apple computer repair needs.
• Implemented repair solutions specific to client requirements while providing excellent customer service.
• Collaborated with developers to create and implement a client-facing intake system for repair requests and monitoring.
• Reduced repair errors by 80% by easily tracking, diagnosing, addressing, and fixing issues during the repair process.
• Created and maintained an excellent reputation for delivering exceptional Apple computer repair services

• Developed and implemented the overall e-commerce strategy for the company.
• Ensured all content and products on the website are optimized for SEO.
• Managed and maintained the website's product pages, categories and promotions.
• Monitor daily operations of the e-commerce team, including order processing, customer service, and fulfillment.
• Researched industry trends, appraised new e-commerce technologies and made recommendations for implementation and improvements.
• Planned and executed digital marketing campaigns in collaboration with marketing team to drive traffic, engagement, and revenue growth.

588 Broadway # 210, New York, NY 10012-5247

• Built in-house digital content for the marketing team and website needs.
• Teamed up with marketing and design team to create social media posting strategy.
• Fulfilled daily social media posts on Facebook and Twitter.

94 Bogart Street Brooklyn, NY 11206-3510

• Prepared digital assets and screens for the printing of garments and paper products.
• Implemented Pantone color matching for print.
• Maintained inventory of printable blanks.