Jonathan Dunn Email & Phone Number

Indianapolis, IN, US

• Principal application specialist for $1B private foundation.
• Spearheaded the addition of 68 new fields and user interface (UI) elements to the Fluxx grants management system, enhancing functionality and user experience.
• Resolved 99% of user access issues across Salesforce, Blackbaud, Fluxx, and DocuSign, adhering to best practices ahead of an IT security audit.
• Directed the cybersecurity penetration and vulnerability testing process, including vendor evaluation, consultant selection, test scheduling, and results analysis.
• Maintained SharePoint navigation and content updates with 90% of requests delivered the same day.
• Compiled conflict of interest reports for Board of Directors, supporting certification and compliance.

New York, NY, US

• Primary Salesforce and reporting specialist for national non-profit with $43M in assets.
• Developed a cross-departmental reporting package by gathering requirements for 16 affiliate assessment reports, consolidating organizational insights.
• Executed a comprehensive Salesforce enhancement release for Finance and Fund Development, streamlining operations and functionality.
• Ensured accurate and timely financial reconciliation after customization go-live by conducting detailed testing of financial transactions.
• Collaborated with Finance to define reconciliation requirements, mapping 10 objects, 50 fields, and logic for positive and negative transactions.

Boston, MA, US

• IT consultant to $5.18B loan servicing client.
• Optimized 30 SQL Server queries, achieving a 50% reduction in processing time and enhancing system performance.
• Compiled and presented a detailed inventory of 400 scheduled jobs to leadership, including job names, execution steps, dependencies, and workflow constraints.

Dallas, TX, US

• Data warehousing support analyst for regional financial institution valued at $35.2B.
• Diagnosed and resolved 90% of data load issues within the first hour of business, minimizing downtime and ensuring seamless operations.
• Trained and mentored three (3) support analysts, reducing onboarding time for new team members by 50%.