Principal application specialist for $1B private foundation.• Spearheaded the addition of 68 new fields and user interface (UI) elements to the Fluxx grants management system, enhancing functionality and user experience.• Resolved 99% of user access issues across Salesforce, Blackbaud, Fluxx, and DocuSign, adhering to best practices ahead of an IT security audit.• Directed the cybersecurity penetration and vulnerability testing process, including vendor evaluation, consultant selection, test scheduling, and results analysis.• Maintained SharePoint navigation and content updates with 90% of requests delivered the same day.• Compiled conflict of interest reports for Board of Directors, supporting certification and compliance.• Delivered five (5) Power BI reports on schedule, providing key insights for departmental stakeholders.• Trained and mentored two (2) college interns, fostering professional growth and skills development.• Conducted four (4) technology training sessions to upskill internal staff on tools and systems.• Managed audio-visual (AV) setup and troubleshooting for staff meetings, ensuring seamless run-of-show and media playback.

Primary Salesforce and reporting specialist for national non-profit with $43M in assets.• Developed a cross-departmental reporting package by gathering requirements for 16 affiliate assessment reports, consolidating organizational insights.• Executed a comprehensive Salesforce enhancement release for Finance and Fund Development, streamlining operations and functionality.• Ensured accurate and timely financial reconciliation after customization go-live by conducting detailed testing of financial transactions.• Collaborated with Finance to define reconciliation requirements, mapping 10 objects, 50 fields, and logic for positive and negative transactions.

IT consultant to $5.18B loan servicing client.• Optimized 30 SQL Server queries, achieving a 50% reduction in processing time and enhancing system performance.• Compiled and presented a detailed inventory of 400 scheduled jobs to leadership, including job names, execution steps, dependencies, and workflow constraints.

Data warehousing support analyst for regional financial institution valued at $35.2B.• Diagnosed and resolved 90% of data load issues within the first hour of business, minimizing downtime and ensuring seamless operations.• Trained and mentored three (3) support analysts, reducing onboarding time for new team members by 50%.