Jonathan Jeffers Email & Phone Number

Washington, Dc, Us

San Francisco Bay Area

Working on the front line as the voice for all guests. Growing and maintaining positive relationships with customers to ensure their satisfaction and loyalty. Building the Whimstay brand with personality and authentic hospitality. Gathering feedback and suggestions from customers to help improve services and products. Always putting the customer first and striving to exceed their expectations call after call, ticket after ticket, message after message. As we enter the golden age of travel, let's lean into the possibilities of making unforgettable memories at the places with stay, the destinations we go to, and the people we encounter.

- Communicated with clients on platforms such as Podium, Gorgias & Aircall.- Handled sales, customer service, ticket purchasing, client amendments, and refunds for clients.- Managed relationships between Online Travel Agencies and mutual clients. - Implemented an employee recognition program for the company.

Paris, Île-De-France, France

Worked as an ESL teacher focusing on Corporate business etiquette for adult students in France, Germany, Spain & Italy.

Philadelphia, Pennsylvania, United States

Beijing, China

Worked with students ages 3-12 teaching ESL online. I have taught over 10,000 classes and over 5,000 students. I specialized working with true beginners in English while using TPR, realia and other props to help in the acquisition of the language.

Barranquilla, Colombia

Trabajé en Barranquilla con la Secretaría de Educación.-----------Trabajé en el SENA (Servicio Nacional de Aprendizaje) en Quibdó, Chocó-Colombia, como parte del primer equipo de profesores extranjeros de ESL en el Centro de Recursos Naturales, Industria y Biodiversidad- SENA.En promedio, cada clase constaba de 25 a 45 aprendices. Implementado un Club de Conversación (“Conversation Club”) para los aprendices del SENA y la comunidad local con el objetivo de practicar inglés.Conducido un Día de la cultura que consistió en presentaciones sobre costumbres, cultura y normas sobre mi país de origen (Estados Unidos) y más particularmente sobre la ciudad de Nueva Orleans. Participé en clases de enseñanza en la Escuela Nacional de Entrenamiento de la Policía de Colombia.

La Jolla

Handled the SMERF Sales Market at the Embassy Suites including 340 suites with 7,000 square feet of indoor/outdoor meeting space.Set just minutes from the beautiful seaside village of La Jolla, the Embassy Suites San Diego – La Jolla hotel provides beautiful Southern California accommodations in the heart of University Town Center near University of California San Diego and Scripps Hospital. Stay in a spacious two-room suite at this beautiful La Jolla hotel with private bedroom and living room areas. Relax with your favorite film on the 49-inch flat-screen TV, or keep up with work with WiFi access at the flexible work desk.

Greater San Diego Area

Taught an ESL Pre: A1 beginner class in San Diego. As of January 2016, Mr. Jeffers is TEFL & TESOL certified.

-Produced over $375,000 in revenue generating 2,653 guest room nights.-Activated 10 new accounts for the property with multiple year opportunities.-Prospected 100 accounts on a weekly basis for new leads and brand awareness.-Assisted the Director of Sales & Marketing in the 2015 Sales territories by doing 5 years worth of analysis of the property.-Provided sales team on a weekly basis with Knowland and HIS prospecting tools with comparable properties in San Diego, Reno, Las Vegas and the Gaylord properties.-Assisted the junior Director of Revenue on the San Diego market through past San Diego sales experience and price points.-Assisted the new Business Transient Sales Manager.-Introduced and managed a Sales Ambassador program—a counter-departmental employee appreciation for the property.-Introduced sales training program for new sales managers for the Town & Country.-Trained and mentored 1 sales employee during his time here.

Town & Country Convention Center (Acquired By Dh&R In June Of 2014)

Recruited by Destination Hotels to work as the pivot point team to change the culture of the property and move the hotel under the leadership of Michael Slosser & Douglas Phillips.

Hyatt Regency La Jolla/Manchester Grand Hyatt San Diego

San Diego, Monterey, Philadelphia

Jonathan was a Corporate Intern at the Manchester Grand Hyatt San Diego (2011) and at the Hyatt Regency Monterey (2012). Also, Mr. Jeffers held the role as a Corporate Hyatt Campus Ambassador at Temple University (2011-2012).

Greater Philadelphia Area

Greater Philadelphia Area

Bachelor Of Science (B.S.), Tourism & Hospitality

Tefl & Tesol Certified, 97.84

TEFL & TESOL Certified- December 2015 -Currently teaches an ESL class at the Sherman Heights Community Center in San Diego, CA. -Assisted.