Contact Info: jkemp22.951@gmail.com I've always been fascinated with technology and I love using my interpersonal skills to help people to be more efficient. This unique combination of traits ultimately led to me getting a degree in Management Information Systems. This allows me to help companies leverage best business practices with technology to refine processes, workflows, and increase productivity overall. I have been successful with this strategy in Government, Med-Tech Devices, Tech Start-ups, and now in Aerospace.As a Senior IT Analyst, I bring a unique combination of people skills, tech skills, and professional knowledge to solve IT issues and help people.SELECTED ACCOMPLISHMENTS• End-Point Administrator tasked with creating and deploying laptop configurations via Intune and Autopilot. Managing our 550+ device infrastructure remotely• IT Asset Management and Inventory Control working with vendors directly as well as retaining our equipment with Off-Boarding, E-waste, donations, and redeployments• Developed and ran company On-Boarding’s and trainings for all new and existing employees.• Configured Cyber Security infrastructure in the company through Office365, Azure, Microsoft Defender, Avanan, CyberArk, OKTA, & DarkTrace• CompTIA A+, ITIL Foundations, Microsoft365/Endpoint Administrator• Trained new technicians in the best practices of the company and troubleshooting complex tickets/requests.• Assisted Development of our AI ChatBot NLP (Natural Language Processing) to help our users with FAQs to improve efficiency and alleviate the number of tickets submitted.CORE COMPETENCIESIT System AdministrationData Integrity PreservationEnd-point ManagementIT Inventory ManagementLeadershipEnd-User TrainingSecurity Best Practices