Jonathan Kemp Email & Phone Number

Santa Ana, Ca, Us

Boca Raton, Florida, Us

As a senior member of our IT Team, I work as a hybrid between a Systems Administrator and a Support Specialist. Working in Aerospace requires an Agile Methodology and the best security practices to be productive and secure. Developing and constantly revising our IT infrastructure in a GCC-High environment as well as helping our Cybersecurity team create effective policies are just some of the ways my role combines multiple aspects of IT.• Created and organized a knowledgebase for IT personnel in Jira, Manage our ZenDesk Ticket Queue• Cybersecurity software approvals, Policy Creation, Monitoring Systems, Ensure data and systems integrity• Completing escalated tickets from junior IT staff and providing direct support for C-Suite• IT Asset Management via ManageEngine and Entra ID• Manage IT Support work at multiple locations for both me and other support personnel• Onboarding of new employees/Offboarding of existing employees

Newport Beach, California, Us

First member of the IT Support Team tasked with supporting user base of over 800+ employees. Implemented standards and guidelines, along with ensuring proper technology usage and the preservation of data integrity. Supported IT infrastructure and user-base through ongoing installation, configuration and maintenance of computer related products and services.• Worked directly with the Senior Director of Infrastructure to select, configure, and deploy equipment for the company at multiple locations.• In charge of IT Asset Management• Developed and ran company On-Boarding’s and trainings for all new and existing employees.• Configured Cyber Security infrastructure in the company through Office365, Azure, Microsoft Defender, and Avanan• Implemented new SaaS and applications company-wide• Trained new technicians in the best practices of the company and troubleshooting complex tickets/requests.• Assisted in training our AI ChatBot to help our users with FAQs to improve efficiency and alleviate the amount of tickets submitted.• Created training documentation to develop a knowledge base for Junior IT personnel.

Newport Beach, California, Us

Jobot is a revolutionary career platform that combines intelligent technology with experienced recruiters to fill jobs...and provide incredible service to our clients and candidates in the process. We believe in building a positive culture focused on kindness + results and being a great place to build a lasting career for our Jobot Pros.

Laguna Hills, Ca, Us

IT security tasked with helping define and enforce established standards and guidelines, along with ensuring proper technology usage and the preservation of data integrity.Supported IT infrastructure through ongoing installation, configuration, and maintenance of computer related products and services. Work directly with the Sr. Systems Administrator to select, configure, and deploy networking equipment.

Santa Ana, Ca, Us

Responsible for installation, configuration, and ongoing maintenance and usability of desktop/laptop computers, printers, handheld/mobile devices, peripheral equipment and software.Troubleshooting issues with, desktops/laptops including connectivity, viruses, and printing for both on & off Site users.Help-desk support for 800+ users with computer-related questions and issues.

Minot, Nd, Us

Dispatched to work with faculty, staff and students to repair desktops and laptops. Installed, configured and provided maintenance for University issued IT equipment.

Long Beach, California, Us

Worked as a technical writer for IT department.Acted as a liaison between IT and other departments within the company.Learned the day-to-day operations of the business and applied knowledge to IT issues in order to better implement efficient technology. Worked with IT Directors and vendors, and gained valuable experience in enterprise IT.