Jonathan K. Ford Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Emeryville, Ca, Us

Led definition and planning for new product quality control and machine training, including processes, tools, timeline, resourcing and budget modeling.

Za

Before leaving Gracenote, planned to take advantage of opportunity to do extended foreign travel between jobs. Visited numerous countries in Europe and exercised language skills.

Emeryville, Ca, Us

Established shared vision for global content strategy, leading projects from research and requirements to tested implementations, informed by product event data analysis, user/market needs, trends, pain points and opportunities. Regarded as the subject-matter expert for international use cases. •Improved global UX by establishing cross-product systems, tools and processes to auto-tag database content to support delivery based on user language and locale, used by Service/SDKs • Established an automated analytics dashboard that surfaced clear metrics, benchmarks and trends for global performance to cross-functional stakeholders • Defined content requirements for Indian and Chinese markets for display, discovery/recommendations, and classification use cases • Improved UX in China by developing systems to automatically fill gaps with quality content, managed editorially. Wore many hats to get the job done. 1 direct report.

Emeryville, Ca, Us

Transformed and grew a product struggling with quality issues into one that enhanced voice control for music in millions of cars in 17 languages and 42 countries. Established and refined scalable global content acquisition and quality operations/workflows/tools powering the product. Defined requirements to adapt product to support international users including support for local languages and content, text matching, voice use cases, and to optimize regional device data caches. Regularly improved customer and user experiences using insights gathered through event data analysis on usage, trends, quality, gaps and issues, user research, and feedback from customer-facing teams. Provided product training, expertise and documentation to external-facing teams. Simplified customer experience by defining and establishing a key partner data exchange, tools, processes, and APIs enabling product interaction. Demonstrated product functionality and value propositions to potential customers at CES. Led project to create an application that simplified SDK integration for customers. Managed product budget and team of remote content editors. 1 direct report.

Emeryville, Ca, Us

Managed and expanded content acquisition efforts, established content data quality standards, and processes, identified and improved product issues, supported customer implementations, managed contracts, training and the content acquisition workflow for approximately 20 contractors.

Emeryville, Ca, Us

Managed content acquisition and quality operations to build and maintain a large content database, regularly supplying licensed high quality content to major music services including Pandora, ClearChannel, MTV, Yahoo!, Radio Disney and MetroLyrics. Lead content operation efforts with external vendor, coordinated with a rights clearing agency to identify copyright holders. Established and refined workflows, processes, content tools and coverage reports. Supplied Sales team with reports, relevant statistics and competitive analysis to support new deals. Worked with Professional Services to resolve customer issues and improve customer product implementations.

Emeryville, Ca, Us

Managed content acquisition and quality operations to build and maintain a large content database, regularly supplying licensed high quality content to major music services including Pandora, ClearChannel, MTV, Yahoo!, Radio Disney and MetroLyrics. Lead content operation efforts with external vendor, coordinated with a rights clearing agency to identify copyright holders. Established and refined workflows, processes, content tools and coverage reports. Supplied Sales team with reports, relevant statistics and competitive analysis to support new deals. Worked with Professional Services to resolve customer issues and improve customer product implementations.

Designed, developed and tested a complex and professional Excel-based tool used on a daily basis by project managers at a commercial construction company. The tool improves their ability to estimate, budget, measure profitability, and manage projects faster and more professionally. Project managers now spend 30% less time on paperwork for estimation and budgeting.

Emeryville, California, Us

Worked with a team of linguists to craft a large embedded speech lexicon on a small educational toy with tight memory constraints. Conducted QA and addressed bugs to ensure that the final product met the company’s high standards under an aggressive deadline. Provided additional expertise years after product launch to work on additional linguistic features.

Emeryville, Ca, Us

Worked on large-scale data analytics projects in support of fast-paced, high-stakes litigation. Reviewed data for completeness and accuracy, designed templates for data entry operators, performed data capture, developed systems for organization and maintenance of electronic records.

Berkeley, California, Us

Helped the company build its first searchable database of translators and interpreters, moving from paper to digital. Also, translated several documents from French into English.

Bachelor'S Degree, Cognitive Science

Arabic Language Institute

High School

French Language And Literature

Spanish Language And Literature

Spanish Language And Literature