Jonathan Khoo Email & Phone Number

Manchester

Responsible for leading the strategic management programme of the firm’s key clients, driving business growth across our existing key client base.

Manchester, United Kingdom

Supported strategic account management and client segmentation efforts.Conducted business and competitor analyses, and managed key client relationships.Facilitated client feedback mechanisms and collaborated on cross-sell initiatives.Engaged stakeholders to enhance business growth and service expansion.

Manchester, United Kingdom

Delivered CRM training, promoted best practices, and collaborated with stakeholders to optimize system use.Managed data stewardship, coordinated targeted marketing campaigns, and extracted data for reports.Improved data quality through research and updates, utilizing the Data Quality tool.Integrated CRM data with business intelligence tools to enhance.

Cheadle Hulme, Cheshire

Managed Dynamics CRM system, integrated with SharePoint and Power BI, and created personalized dashboards.

Staffordshire

Managed the digital room reservation system and customer timetables, optimized room utilization through data analysis, led the customer service team, implemented resource management projects, secured infrastructure investments, and promoted the university through website content and recruitment events.

Staffordshire

Managed more than 2500 customer timetables and internal event bookings.

Staffordshire

As a Catering Manager, I successfully launched a new food and drink business, exceeding sales targets, optimizing stock control, introducing innovative products and loyalty schemes, building supplier relationships, and staying current with industry trends through trade fairs and networking events.

The New Eccles Hall School, Norfolk

Team leader at a multi activity residential camp

Worked within a Waitrose store promoting new product launches and services.

Kettering

During a 12-month intensive training program as part of my degree, I gained comprehensive hotel management experience, was recognized for exceptional customer service in Front of House, contributed significantly to the conference and events team, earned a lifeguard qualification for increased responsibility in the leisure club, initiated new bar.