Functioned in a support capacity to develop training programs for a major regional urban healthcare system. Collaborated with project stakeholders to develop training requirements, create training programs, and their organization-wide implementation. Engaged in process analysis of job functions to create comprehensive training regimen. Spearheaded knowledge transfer of these programs to other colleagues. Directed the review and update of organization-wide training programs.Selected Achievements• Selected by department leadership to lead system-wide training initiative.• Developed and facilitated intranet content management training designated an organizational priority.• Created policy management user training also deemed an organizational priority.• Continued to achieve exemplary results with added responsibilities while maintaining previous duties.

Facilitated training programs for a Malcom Baldridge awarded, 27,000-person healthcare system. Primary focus on leading Microsoft Excel user training, as well as the rest of the Microsoft Office suite. Provided technical support for Microsoft Office questions.Selected Achievements• Facilitated Microsoft Office training, achieving overall performance score of 4.9 out of 5.0.• Entrusted with facilitating executive leadership training.

Processed customer orders in an efficient manner.Responsible for adhering to company cash handling policies.Assisted management with operations of the front end: directing personnel for breaks; providing approvals to transactions on point of sale system; collecting cash pickups from cashiers; providing change to cashiers; resolving customer service issues; processing refunds and exchanges.Assisted in other departments to fill gaps in coverage.Cross-trained in produce, dairy, and general grocery departments.Assisted the night crew, taking midnight shifts for restocking the store.Assisted the front end by taking midnight cashier shifts.Assisted store management by preparing store for inventory counts.

Operated independently and performed tasks with minimal supervision.Reported management with work progress updates as needed.Selected by store management for special projects.Assisted customers as needed.Packed groceries per customer specifications.Executed company policies and initiatives.Trained new employees.Processed stock returns as needed.Processed bottle returns as needed.