Jonathan Killick Email & Phone Number

Watford, England, United Kingdom

A valued and trusted high performing team member in an award-winning Customer Contact Centre team answering and solving customer queries within SLA's ensuring both customer satisfaction and resolution in a multi-channel environment. - Successfully met all KPI's achieving Level 4, the highest level, in 2022/23 and Level 3 in years 2021/22 and 2023/24.- Participated in a three-person team for the Commercial department calling potential sale leads and booked meetings for ASM's with potential sales in excess of £3 million.- Contributing to key growth areas of Majestic Wines to increase sales, profitability and customer base.

Rickmansworth, England, United Kingdom

In a temporary role in Customer Operations, I provided administerial support for two colleagues.- Successfully investigated and resolved 500+ PPI cases within 3 months sending correspondence where required.- Fully converted and logged all types of complaints onto internal systems for remedial resolutions within FCA requirements.

Watford, England, United Kingdom

In these roles, I supported the Logistics Manager in the running of a domestic and international department of an award-winning independent courier company. Starting as an Operations Coordinator, I was promote to an Operations Supervisor taking on additional tasks and responsibility.- Developed and maintaining strong working relationships with customers and suppliers ensuring customer loyalty and collaboration with network partners.- Provided remedial solutions to all clients to fulfill deadlines, customer and business needs.- Sending finalised weekly invoices to customers.- Quoting on specialist quotes and bulk dispatches. - Supporting colleagues with my knowledge an experience with a variety of business-critical operational functions.

Watford, England, United Kingdom

- Dispatched 100+ domestic and international shipments daily ensuring paperwork is present and correct on non-E shipments, drivers are released punctually and end of day procedures are run. - Priced 100+ domestic and international shipments daily with over 95% accuracy.- Monitored 100+ domestic and international shipments through various overnight carriers with up to a 100% success rate troubleshooting shipments should issues arise ensuring delivery resolution.- First point of contact handling telephone enquiries and complaints with a professional manner.- Awarded Employee Of The Year twice in four years for reliability, performance levels and work ethic.- Responsible for first check of weekly invoices.

Watford, England, United Kingdom

In a temporary role at the national UK retailer, I worked in the womenswear department during the Christmas and New Year period serving and assisting customers

Watford, United Kingdom

As a weekend job for a discount department store, I worked in the clothing department serving customers, replenishing stock levels and merchandising.

Bachelor'S Degree, Business Administration, 2:2 Honours

Foundation Degree, Business, Commendation