Jonathan Kirkland Email & Phone Number

Austin, TX, US

Mandaluyong, Metro Manila, PH

• Lead offshoring initiatives in The Philippines, Malaysia, Sri Lanka, Macedonia, and Colombia, providing tailored solutions for businesses of all sizes.
• Developing customized offshoring strategies based on client needs and industry dynamics, ensuring seamless transitions into the global talent market.
• Building trusting partnerships with clients by offering transparent, data-driven advice throughout the offshoring process.

Charlottetown, PE, CA

• Individual contributor selling outsourced BPO customer support, community management, and moderation services to both hyper-growth and enterprise level organizations.
• Accomplished individual contributor specializing in the sale of outsourced BPO customer support, community management, and moderation services to hyper-growth and enterprise-level organizations.
• Took on a leadership role in overseeing sales opportunities including managing HubSpot CRM, Website updates, social media, SEO, Sales Navigator, and other lead generation solutions.
• Held responsibility for fostering and cultivating new business relationships, acting as a trusted business consultant to senior decision-makers.

Sacramento, California, US

• Served as Sales Director for global brands selling outsourced BPO customer support, community management, and trust & safety (moderation) services.
• Spearheaded new logo acquisition, account ownership, and cross/up-sell growth post sale.
• Collaborated with account managers and project managers to deliver exceptional services.

Austin, Texas, US

• Contributed to a rapidly evolving start-up market with frequent organizational change to develop a net new sales territory through direct prospecting to enterprise customers.
• Grew digital agency channel partnerships and led a team of enterprise account executives to implement the newly developed enterprise sales playbook.
• Mentored new enterprise team members in the mechanics of how to sell our solution.
• Coordinated with a wide variety of teams in marketing, support, and product development to offer uniquely constructed deals for emerging enterprise market customers.
• Aligned with Sales Operations to implement new sales acceleration tools for prospecting.

Broomfield, CO, US

• Drove continuous growth through development and closing of net new sales opportunities, while assisting management, marketing, and sales to achieve success.
• Provided timely, detailed and accurate forecasting while effectively collaborating with Salesforce Regional Vice Presidents, Account Executives and Systems Integrator partners for expansion.
• Directed, mentored, and supervised associate Account Executives and Business Development Representatives to identify, develop, and win competitive deals.

San Francisco, California, US

• Supervised strategic enterprise-wide sales initiatives in a territory predominantly composed of financial institutions selling Sales, Service, Marketing, Community and Platform cloud solutions.
• Delivered accurate forecasts of sales/revenue generation while ensuring customer satisfaction.
• Prospected and qualified all leads to fully capitalize on sales opportunities, up-selling and building business with new and existing customers.
• Optimized strategic account planning, implementation, and execution with agile cross-functional teams and performed consultative sales to C-Level executives across IT and business units.
• Functioned effectively under intense pressure of tight deadlines in a fast-paced environment.

Redmond, Washington, US

• Maintained existing business and expanded net new revenue for Microsoft cloud, productivity, communication, collaboration, and business intelligence solutions.
• Orchestrated and coordinated technical, marketing, industry, and services partner resources through all stages of complex sales cycles for multiple opportunities.
• Led strategic and tactical sales planning sessions to ensure solution alignment.
• Cultivated and maintained trusted advisor relationships with customers and partners and maintained accurate forecasts and healthy pipelines in CRM for predictable business outcomes.

Atlanta, GA, US

• Supervised all sales management and new market growth in New York metropolitan regional territory encompassing enterprise, corporate, and mid-market businesses.
• Exceeded quarterly and annual services sales quotas with creativity and resourcefulness.
• Prospected, cold called, qualified, developed and closed net new services with urgency and developed a trusted advisor relationships with business and technical decision-makers.

Atlanta, GA, US

• Created and led an elite/profitable consulting team to deliver Microsoft SharePoint solutions.
• Established, developed, and maintained thought-leading vision in the production of accomplished SharePoint MVP's and published authors.
• Executed all aspects of people and team management, including training, mentoring, professional development and performance evaluation.

Atlanta, GA, US

• Provided exceptional senior SharePoint consulting services to mid-market and enterprise customers.
• Developed and presented consulting services budgetary estimates and proposals serving as primary pre-sales engineer for Portals & Collaboration practice. Ensured technical consistency of solution delivery through.
• Earned promotions regularly growing the company's business
• Exceeded attainment of consulting billable hours quota

Basking Ridge, NJ, US

• Team Lead responsible for all aspects of the architecture, technical engineering, and development of web software solutions
• Developed n-tier ASP, COM, SQL applications using Visual Studio - Visual Basic
• Earned Microsoft Certified Solution Developer certification

Certificate, Fintech: Foundations, Payments, And Regulations

Certificate, Fintech Law And Policy

Bachelor Of Science (Bs), Communications And Computer Science

Bs, Interdisciplinary Studies

Certificate, Object Oriented Analysis & Design