“Solutions Not Excuses”✅ HOW IT BEGAN:What began as a job in the hospitality industry as an award-winning Banquet Captain with Marriott International has turned into a remarkable career in the REO property preservation industry. Over the last decade, my focus has been building and improving operations, reshaping organizational direction, and driving EBITDA.During my tenure with Marriott, I was promoted from a Front Desk Agent to a Banquet Captain, where providing best-in-class customer service was ingrained in my daily life. I earned 2 prestigious “Spirit of Service Awards” for outstanding performance. In 2009, I embarked on a new career path in the REO properties industry while completing my Bachelor of Arts in Business Management from the University of Phoenix. In 2011, while working with Bank of America, I was promoted from a Property Preservation Specialist to a Mortgage Servicing Team Manager, where I successfully led a team of 8 and was able to save over $10M annually by proactively resolving common FHA issues. I was recruited to Field Connections in 2013 as a Business Manager to help grow this young company. Over the next five years, I was promoted to Vice President and was instrumental in developing the business from 1 client to multiple clients and increasing revenue annually.In 2018, I was tasked with repeating my success in helping Affiliated Assets grow from servicing 2 counties to 5 states while implementing numerous process improvement projects to drive bottom-line results. ✅ WHAT MAKES ME DIFFERENT:🔸 SERVANT LEADER – Fair and demanding hands-on leader who holds others accountable while providing tools for their success 🔸 BROAD BUSINESS ACUMEN – Consistently delivers significant impact on growth, translating expertise and understanding of people, processes, and systems gained from balanced business exposure into bottom-line results🔸 BOTTOM-LINE FOCUSED – Gifted with the ideal blend of analytical insights, critical thinking skills, business acumen, and operational agility to see the big picture, implement actionable steps, and drive EBITDA 🔸 CHANGE AGENT – Repeatedly tasked with building and improving operations, processes, and systems to accommodate rapidly growing and changing business needs✅ HOW OTHERS DESCRIBE ME:Colleagues describe me as someone fair and demanding but not demeaning. I am very competitive and have a passion for excellence. I set the bar high for myself and my team and expect nothing less than the very best.