Jonathan Kisner Email & Phone Number

Cincinnati, Oh, Us

✅ SNAPSHOT: Started full service property preservation and facility management company in December of 2023. Service REO and Pre Sale abandoned assets throughout Ohio with multiple crews. Moved into commercial facility maintenance in July 2024 to expand and diversify business. Primary contact for all business clients. Handle and assist team with day to day operations including scheduling, crew routing, invoicing, quality control of in field completion results from field techs, and site visits. Provide business partner and investor with daily reporting so we can make decisions including where to ramp up crews, determine regions we can improve, and target new areas of opportunity.

✅ SNAPSHOT: Joined Freedom Mortgage as the Director of Presale Property Preservation in January 2021 to lead the default inspections, property registration, pre-sale property maintenance, utility, and administration teams. Developed solid relationships with 3 property preservation nationals to ensure all work is completed within FHA, VA, USDA, FHLMC, and FNMA guidelines. Primary resource to provide research and feedback for all internal, state, or investor audits for property preservation and inspections. ✅ SELECTED HIGHLIGHTS:🔹 Increased specialist productivity by 27% through enhanced job aids and reporting🔹 Reduced inspection audit findings by 90% for properties on Covid Forbearance and Care’s Act holds by enhancing reporting and procedures to align with investor guidelines and company expectations🔹 Resurrected SharePoint site where specialists can access job aids, investor guidelines, and matrices enhancing efficiencies of daily duties🔹 Developed strong relationships with the Foreclosure, Loss Analysis, Bankruptcy, and Loss Mitigation departments reducing negative customer impacts and complaints and audit finding🔹 Primary contact and SME for the development of new Property Preservation Management system including development of system screens, providing road maps to the developers, complete testing, and handle all department requests for enhancements and necessary fixes.

Weatherly, Pa

“His attention to detail, customer service skills, and knowledge of the processes and regulations in the default mortgage space is unmatched.”✅ SNAPSHOT: I was recruited by former colleague to this independently owned property preservation company leading team of 43 streamlining processes, developing systems, and expanding service areas to spur business growth. Manage entire work order lifecycle, including monitoring performing, code violation, customer interactions, and governmental regulations.✅ SELECTED HIGHLIGHTS:🔹 Developed and implemented robust bidding system that expanded service lines, increasing revenue nearly $8M annually. 🔹 Increased company presence from 2 counties in Pennsylvania to 5 states across Northeast.🔹 Lead cross-functional team of 43, including talent acquisition, onboarding, training, coaching, performance management, and career development 🔹 Renegotiated outdated vendor contracts to accommodate changing business dynamics and inflation, which increased EBITDA 2%🔹 Implemented smartphone technology which allowed real-time transmission of property reviews and expedited problem resolution, improving quality control🔹 Installed vehicle tracking system that pinpoints employee productivity, driving habits, and maintenance needs✅ LEADERSHIP ASSESSMENT:Tends to be friendly and easy-going in interactions with others. Places high expectations on himself and others and able to coach others into being more effective at reaching goals. Tendency to be more modest than egocentric, but also has the ability to become assertive when necessary for emphasis or communication. Recognized as an excellent listener who is patient with others. Continuously strives to improve skills and knowledge base. Likes working independently but has the ability to manage workloads and delegate responsibilities.

Rolling Meadows, Illinois, United States

✅ POSITION SCOPE:I was recruited to this preservation company as Business Manager to develop young company from vendor perspective. Promoted to Vice President, led team of 12 direct reports and 52 subcontractors. Complete oversight of all client properties, inspections, vendor management, human resources, training, marketing, new business development, sales, and process improvement.✅ SELECTED HIGHLIGHTS:🔹 Built robust quality control program that scrutinized subcontractor performance and allowed time for corrections; boosted quality assurance scores from 64% to 89%🔹 Shifted subcontractor completion deadlines up 24 hours exceeding SLA standards; improved turnaround time and increased SLA adherence from 72% to 91%🔹 Leveraged improved scorecard metrics to expand service areas with Altisource Portfolio Solutions increasing revenue $11M annually 🔹 Chosen as 1 of 6 vendors as member of Altisource Portfolio Solutions advisory board that collaborated with operations team and influenced corporate decision making 🔹 Increased company focus on new business development earning and onboarding 15 new clients, growing annual revenue from $1M to $14.5M. 🔹 Earned formal recognition by Altisource for performance and quality excellence.✅ EXECUTIVE STRENGTHS:Strategic Planning and Execution | Human Capital Development | Process Improvement | Change Management | Technology Savvy | Regulatory Compliance | Root Cause Analysis | Vendor Relations | Customer Service | Fiscal Acuity | Project Management | Subcontractor Relationships | Contract Negotiations

Plano, Tx

✅ SNAPSHOT:I joined Bank of America as Property Preservation Specialist II and promoted to Mortgage Service Team Manager In January 2012. Safeguard acquired field services division in October 2012. Led team of 8 direct reports with complete oversight of team workflows, problem resolution, account auditing, coaching, client services, performance management, subcontractor management, and process improvement. ✅ SELECTED HIGHLIGHTS:🔹 Built robust training program which pinpointed common FHA issues and proactively resolved gaps reducing demands 33% and saving $10M annually 🔹 Promoted two steps up to management role within 12 months shifting into problem-solving, decision making, leadership role and serving as escalation point vis-à-vis code violations, mortgager neglect, and neighbor complaints🔹 Exceeded monthly conveyance metric targets 13% leading diverse team of 8 direct reports and 50 indirect reports processing over 300,000 orders monthly across 27 states🔹 Streamlined inefficient processes, increased subcontractors, and improved vendor relations, which boosted conveyance rates from 52% to 86%✅ EARLY CAREER:Landsafe Appraisal, Settlement Services Specialist II/Corrections, 2009 – 2011 👉 Hired after 6-month contract through Rose International to process 500 appraisal corrections weekly for this wholly owned subsidiary of Bank of America. Served as primary liaison between appraisers and lenders. 🔹 Conceptualized and implemented regional queuing system that streamlined productivity and improved customer service; increased customer satisfaction metrics 12% and appraiser satisfaction 20%🔹 Cultivated robust relationships with appraisers and provided regular feedback on common issues; earned corrections rate 23% less than baseline and exceeded SLA goals 10%🔹 Hand-selected to lead cancellation policy pilot program in, including data collection, root cause analysis, and recommending changes, which reduced turn time

Project Management

Bachelor'S Degree, Business Management