Jonathan Koenig Email & Phone Number

Boston, Ma, Us

Louisville, Ky, Us

Boston, Massachusetts, Us

• Provided training and guidance to new team members• Guided customers throughout implementation, from sales handoff to Production launch• Developed project plans and timelines• Demoed and trained end users on platform• Communicated complicated technical concepts clearly to customers• Translated customers’ business requirements into efficient, robust technical solutions• Configured enterprise platform to meet specific customer needs• Developed, tested, and troubleshot custom product solutions with internal teams and customers• Queried and updated database in IDE software• Configured and tested API connections for 3rd party integrations• Executed python and shell scripts to update configuration for hundreds of customer environments• Generated and deployed custom test data for clients to use during UAT• Contributed to company’s DEIB initiatives

Boston, Massachusetts, Us

• Guide clients throughout implementation, from sales handoff to Production launch• Communicate complicated technical concepts clearly and succinctly to clients’ project teams• Translate clients’ business requirements into efficient, robust technical solutions• Configure enterprise platform to meet specific customer needs• Develop, test and troubleshoot custom product solutions with internal teams and customers• Query and update database in IDE software• Configure and test API connections for 3rd party integrations• Execute python and shell scripts to update configuration for hundreds of customer environments• Generate and deploy custom test data for clients to use during UAT phase• Contribute to company’s DEIB initiatives

Needham, Ma, Us

• Managed and onboarded key merchant partners to Viator.com’s APIs • Communicated closely with partners via email and phone throughout their development • Diagnosed API errors by parsing JSON and recommended best practices for caching data • Trained coworkers and implemented best practices as part of brand new team

Needham, Ma, Us

• Investigated and solved technical issues for customers and software partners, escalating bugs to our development team using Jira • Wrote, modified, and ran SQL queries using MySQL to pull data and check integration errors • Solved API issues for clients and software partners by parsing JSON and diagnosing errors • Utilized Salesforce to prioritize, organize, and assign cases to members of the Support team

• Managed 17-unit apartment building part-time• Advertised and showed apartment units while ensuring equal housing rights • Executed confidential leases and communicated closely with greater management team

Sturtevant, Wi, Us

• Developed programs to increase applicant interest and improve applicant tracking processes • Developed schedule and on-boarding program for new hires with goal of increasing retention • Screened potential candidates, scheduled interviews, and conducted skills-based testing • Wrote offer letters and executed on-boarding paperwork while collaborating with managers

Milwaukee, Wi, Us

• Identified and engaged with IT and Engineering professionals • Cultivated strong, mutually beneficial relationships with diverse network of candidates • Communicated and coached candidates through application and interview processes • Collaborated with clients, teammates, and management on strategies to fulfill clients’ needs

Milwaukee, Wi, Us

• Collaborated with Medicaid team to execute comprehensive data entry processes • Learned Dohmen’s proprietary data software for final reimbursement • Handled sensitive and detailed legal documentation while maintaining confidentiality in communication to state government agencies • Ensured near 100% accuracy in data processing while meeting all deadlines

Worcester, Ma, Us

• Aided organization’s mission to provide energy efficient light solutions for customers • Developed compelling cross-channel content for marketing and merchandising teams • Increased online revenue by creating comprehensive competitor pricing analyses and strategized with management on product price changes • Designed and wrote case studies of successful projects for prospective commercial clients

Worcester, Massachusetts, Us

• Responsible for overseeing music department building during after hours.

Worcester, Massachusetts, Us

• Collaborated with and assisted departmental directors, students, and professors• Maintained general office organization & managed office telephone and email• Administered student course evaluations

• Drove IES’s mission of providing support to clean energy companies in Central Massachusetts • Autonomously managed daily communication and operations during transitional period • Collaborated on successful $125,000 grant proposal to Massachusetts Clean Energy Center to develop and establish Worcester Clean Tech Incubator • Developed quarterly newsletter, maintained​ company website, and planned company events

Augusta, Maine, Us

• Supported research project investigating violence in mental health facilities• Electronically indexed over 42,000 confidential pages and digitally coded compensation cases• Created comprehensive how-to manual for Fortis Document Program

Master Of Business Administration (M.B.A.), Sustainability

Bachelor Of Arts (Ba), Geography