Provided technical support like Microsoft troubleshooting to more than 50 university students weekly. Addressed and resolved more than 25 user issues per week by authenticating DUO users and ID Proofing students. Applied best practices like documenting user issues and actions taken to decrease repeated issues by approximately 3%.

Engineered a technological solution for students from over 150+ different schools and from 45+ different communities. Enhanced security of communications from GDYO by implementing multiple layers of access levels for better security. Designed framework on Android and iOS for over 470+ talented musicians between 6-18 years of age. Outlined the migration of data to the prototype app.