Jonathan L. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

Working to bring interoperability between independent clinical locations and Piedmont through workflow analysis and innovative solutionsEpic Implementation & Support: Led the implementation and ongoing support of of Radiant and Stork modules for community connect clinics, ensuring seamless integration and functionality across modules.Workflow Analysis & Optimization: Collaborated with clinical and administrative teams to analyze current workflows, recommend improvements, and customize Epic applications to enhance efficiency and user experience.User Training & Education: Developed and delivered training programs for end-users, including physicians, nurses, and administrative staff, ensuring proficiency in Epic systems and adherence to best practices.System Configuration & Testing: Configured Epic applications to meet the specific needs of community partners, conducting rigorous testing to ensure system integrity, performance, and compliance with Piedmont standards.Troubleshooting & Issue Resolution: Provided expert-level support for complex issues related to Epic applications, coordinating with technical teams to resolve problems quickly and effectively.Stakeholder Communication: Acted as a liaison between Piedmont Healthcare and community partners, maintaining clear communication to align project goals, timelines, and expectations.Documentation & Reporting: Created and maintained detailed documentation of system configurations, user training materials, and support procedures. Generated regular reports on system performance and user feedback.Project Management: Assisted in the management of project timelines, resources, and deliverables, ensuring successful rollouts and continuous improvement of Epic systems in community settings.

Atlanta, Georgia, Us

Epic Radiant Training & Account Setup: Trained new Attendings, residents, and fellows on Epic Radiant workflows, managing account setups specific to the Radiology Department.Radiology & Neurosciences Application Support: Provided comprehensive support for Epic Radiant workflows, including Radiant/Cadence integration, Radiology sedation nurse workflows, and Onbase/RightFax orders. Supported additional applications related to Radiology and Neurosciences.Project Management & Planning: Developed and managed project plans in collaboration with IS&T, Neuroscience, and Radiology leadership, ensuring timely and successful project delivery.Cross-Functional Collaboration: Partnered with vendors, local hospitals, and Children’s Healthcare of Atlanta’s IS&T department to resolve complex, multi-faceted issues, ensuring seamless operations.Key Projects Managed:Replaced A10 load balancers with F5 load balancers for GE PACS, enhancing system reliability.Patched and tested production and test environments for PowerScribe 360 VR system.Implemented Arthroscopy Integration broker for OR images, improving surgical imaging processes.Successfully implemented Radiant for EEG workflows in Neurophysiology.Led the development and implementation of the Enterprise Imaging Roadmap.Spearheaded the transition to Hyperdrive for Radiant.Directed analysis and build for new hospital projects, ensuring alignment with organizational goals.

Atlanta, Georgia, Us

As an Associate Application Analyst we assisted our business partners by providing onsite and remote assistance to radiologists, technicians, and other end-users to solve various technical issues involving both hardware and software pertaining to Radiology and Neuroscience.Duties included: Train new residents and fellows on the Epic Radiant workflow and setup accounts pertaining to the Radiology DepartmentSupport Epic Radiant workflows, granting Cadence overrides pertaining to Radiology, Radiology sedation nurse workflows and Onbase orders for radiology and any additional application pertaining to Radiology or Neurosciences.Writing project plans and managing projects determined by IS&T, Neuroscience and Radiology Leadership.Work in partnership with various resources including vendors, local hospitals, and Children’s Healthcare of Atlanta IS&T department to resolve multi-faceted issues. Managed projects:Replacing A10 load balancers to F5 load balancers for GE PACS.Patched and tested our PowerScribe 360 VR system production and test server.Implementing Arthroscopy Integration broker for OR images with Epic Radiant Build.OR modalities to send images to IBM VNA with Epic Radiant buildBuilding and implementing Enterprise Imaging Roadmap for the entire organization.Managed software, servers and upgrades pertaining to the following applications:GE PACSIBM VNAOrtho/Merge-PACSNuance PowerScribe 360Nuance MpowerNuance PowerSharePacsGearQA web Siemens Syngo.Via

Atlanta, Georgia, Us

As an Information Systems Analyst, I provide expertise in various radiology systems. I use analytical skills and tools to develop solutions for a wide range of technical issues. Collaborate with subject matter experts and vendor resources to clarify issues, obtain support, and solve problems.Work in partnership with various resources including vendors, local hospitals, and Children’s Healthcare of Atlanta IS&T department to resolve multi-faceted issues.Provide onsite and remote assistance to radiologists, technicians, and other end-users to solve various technical issues involving both hardware and software.Lead the installation and maintenance of Hyland and MediaWriter hardware and software Train new residents and fellows on the Epic Radiant workflow and setup accounts pertaining to the Radiology DepartmentGrant access to GE PACS, Powerscribe 360, Epic Cadence Override accesses and other applications used by radiologists and the Radiology Department

Baton Rouge, La, Us

Epic Provider Training: Conducted training sessions for healthcare providers on Epic functionalities, including navigating and signing orders, reconciling diagnoses, note signing, and in-basket support. Collaborated with the training team to create and deliver tailored training materials.First Call Support for Epic Modules: Served as the initial point of contact for users experiencing issues with Epic modules, providing first-line support and troubleshooting for major workflows, including nurse order releases and tech worklists.Vendor Support: Assisted vendors with secure link support, troubleshooting access issues, and ensuring smooth vendor operations.Server Monitoring and Maintenance: Monitored the performance and health of servers, including SSCM servers, taking proactive measures to ensure uptime and performing necessary server restarts.Laptop Imaging and Configuration: Performed laptop imaging and configuration tasks, ensuring devices met organizational standards for IS teams.Cisco Telecom Setup Provisioning: Assisted in the provisioning of Cisco telecom setups, including phone, chat, meeting configurations, and WebEx support.Ticket Management: Managed and updated issues and assignments using Footprints, the company-wide ticketing system, documenting and tracking issues for timely resolution.Performance and Quality: Consistently received an average of 98% on QA scorecards. Handled a high volume of calls and email tickets while maintaining top-grade performance.System and Network Troubleshooting: Resolved system access, network communication issues, hardware problems (physical desktops and VDIs), and client-side software issues including Microsoft Office and Citrix Workspace.Training and Coordination: Acted as an ISSC agent resource during the Aruba ClearPass project, coordinating with team leads to improve training for new and current employees on policies, procedures, and applications.

Bachelor Of Applied Science (Basc), Information Systems

Associate Of Science (As), Information Technology

American History (United States)