Jonathan Lai Email & Phone Number

Montreal, Canada Area

Canadian Grenadier GuardsResponsible for the operations of the company, and routinely reports to the regiment's highest ranking officer. Oversees the planning, logistics, and personnel administration for various yearly operations.Key Contributions:• Acted as a coach and mentor for new recruits and planned multiple recruiting activities. Spearheaded the planning, implementation, monitoring, and evaluation of training operations and special events as a Recruiting Officer / Infantry Company Second-in-Command. • Oversaw the attendance of over 600 guests and foreign diplomats at the annual military gathering at Parliament Hill, Ottawa, as the Foreign Liaison Officer. • As an Information Management Officer, installed and maintained a field communications network, and directed the information flow to and from multiple sources during a large-scale training operation with over 1,000 soldiers.• Commanded over 50 soldiers as Platoon Commander, conducting highly stressful simulated training exercises and providing constant feedback while multi-tasking between administrative and personnel management.

Montreal, Canada Area

• Analyze the effectiveness and productivity of the assigned sales territory and strategic accounts,• Conduct account reviews to ensure proper account qualification, coverage, strategy and assignments in order to maximize revenue,• Ensure proper implementation of Corporate SOPs and Best Business Practices,• Provide recommendations to Executive and Sales Management via detailed reports and summaries in regards to process and efficiency improvements,• Mediate internal conflicts arising from discussions on fair distribution of revenue credit,• Collaborate with counterparts in Asia and Europe to oversee the Global Business Transfer Process, which tracks business moving from one territory to another. Work with the global sales teams in order to facilitate the transfer process and mediate any disputes that may arise.

Hong Kong

A world-wide full-service design, animation, and video production studio. Spearheaded the process of selecting a new project management information system (PMIS) to streamline work productivity. Effectively collaborated across departments regarding all aspects of the project, ensuring the advancement of the organization’s goals. Anticipated and proactively suggested methods to enhance efficiency and quality of work, improving procedures and workflows. Key Contributions:• Researched and compared over 20 different project management information systems to find the one that would best meet the organization’s objectives. • Provided continuous feedback while coaching and training all team members on the use and operation of the newly implemented PMIS.

Port Antonio, Jamaica

Wireless Internet Service Provider (ISP) delivering internet access and network services. Played a key role as advisor, planner, and leader alongside the project manager to review the company’s finances and optimize operations. Met project objectives by applying technical, theoretical, and managerial skills satisfying project requirements and consulted with project manager regarding expenses and budgets. Key Contributions:• Reviewed financial records and project budgets to advise the project manager in making crucial decisions to meet the needs of the organization. Discovered and corrected errors in financial reports, and enhanced operations by eliminating inefficiencies. • Planned and deployed field equipment, monitoring its progress onsite.

Montreal

• Service existing accounts and establish new accounts by providing credit card solutions and potential sale offers.• Resolves customer concerns by investigating problems, developing solutions and recommending changes to their products and/or services based on client needs.

Montreal, Canada Area

• Responsible for the analysis, support and resolution of technical problems of established network systems across Canada and the U.S.• Dedicated specialist for supporting approximately 1,000 Bank of Montreal network installations across Canada.• Worked with vendors, ISPs and end-users to resolve complex network problems.• Experience working with Cisco, and Aruba wireless products and C2 Enterprise ITSM (IT Service Management).

Montreal

• Audited the inventory of a client’s store.• Supervised a team of 5 auditors while ensuring quality assurance for services provided.

Montreal, Canada Area

• Responsible for opening and closing the restaurant.• Responsible for inventory and cash controls, staff scheduling and training.

Bachelor Of Business Administration (Badmin) - Minor In Management

Diploma Of College Studies In Social Science