- Developed & launched new platform features through data-driven experimentation culminating in improved driver productivity (est. +1.5M Driver Hours)- Guided Product, Eng. & UX teams on ways to empower users while establishing robust guardrails - Designed and established pivotal internal product analysis framework, metrics, and dashboards to effectively track driver compliance and team OKRs

- Led and managed a team of analysts and configuration specialists to execute on technical, configuration & analytic work streams to ensure over ~2M drivers are in compliance with Lyft’s regulatory responsibilities- Drove strategic alignment with cross-functional partners to define product requirements, and built consensus between Engineering, Operations, Legal, and Business teams- Owned & designed the team-wide intake process to streamline, prioritize, and determineprogram needs to ensure appropriate resource capacity across the team- Successfully landed multiple critical compliance projects in Lyft’s most complex regulatory markets – cumulatively reducing fine exposure by over $150M and saving thousand of ops/eng. hours

- Efficiently led a team of analysts & specialists, driving successful execution of critical technical, configuration, & analytic workstreams, delivering on program & roadmap goals - Improved team & cross-functional operational efficiency through process improvement, prioritization, defining & monitoring key objectives and risk metrics- Built, iterated, & maintained real-time observability dashboards in Wavefront to monitor configuration changes

- Launched Compliance Service platform that reduced millions of dollars compliance risk, improved driver & rider experience, and maintained driver supply- Closed operational risks & gaps in our processes through automating manual processes & integrating systems that resulted in thousands of operations & engineering hours saved

- Led and conducted 50+ audit engagements; Reviewed financial, operational, and compliance processes to reduce wire fraud, minimize litigation and compliance risk- Identified key business process improvement opportunities, prepared and presented actionable insights for executives - Fostered trust and created transparency with key state managers and executives to get buy-in to execute process improvement recommendations and mitigate compliance risk- Tracked outcomes, monitored management responses, and validated recommendations have been implemented- Trained contracted agents on the current legal and regulatory risks in the industry

Using General Accepted Government Auditing Standards (GAGAS): ◦ Determine the audit objectives, scope, resources and procedures necessary for an audit assignment. ◦ Effectively lead an audit team to complete an audit on time and within budget.◦ Analyze, evaluate and summarize simple to complex financial and statistical data and prepare recommendations. ◦ Planned compliance, performance, and financial audits using questionnaires and interviews with personnel. ◦ Analyzed high risk areas under the scope of the audit.◦ Created audit work papers in Excel to gather, analyze, and track data trends. ◦ Built rapport and created buy-in with key departmental auditee personnel through in-person meetings, weekly status reports, and discussion of issues as the audit progressed. ◦ Drafted audit reports for high level management which concisely details the audit findings and recommendations for the auditee.◦ In a consultant capacity, guided departments to complete value-added Controlled Self-Assessments.

◦ Examined, priced and recorded various legal documents pertaining to real estate.◦ Applied applicable government statutes and codes to situations where exemptions, recordability, or fees/taxes are an issue.◦ Corresponded in-person and through writing with title companies to work out issues regarding document recordation. ◦ Collected and processed fees/transfer taxes for recording documents.◦ Researched, located, and issued official public records for the general public. ◦ Examined Official Public Records for quality control.◦ Indexed and verified information on Official Public Records.

◦ Built and maintained successful working relationships with students and parents.◦ Structured and paced tutoring sessions through analyzing each student's strengths and weakness◦ Tutored subjects such as: AP Statistics, AP Calculus, Algebra II, and Chemistry.◦ Independently organized, prepared, and tailored instruction for student's needs.◦ Caught any mathematical/conceptual errors students may have and corrected their mistakes.

◦ A National Federation of State High School Associations (NFHS) certified coach. ◦ Actively supported the Head Coach in improving team standings 4th to 2nd.◦ Provided quality one-on-one drill sessions to improve player's technique and form. ◦ Planned training and conditioning regiments before and during the season.

◦ Handled daily inventory, reordering and accounting/reconciliation tasks◦ Recruited Professors and corresponded with professors on their materials◦ Corresponded with publishing companies through letters/internet to obtain copyrights for materials◦ Compiled End-of-School-Quarter Accounting and Budget Recharges on Excel◦ Responsible for correspondence to printing vendor and handling any printing issues◦ Handled customer concerns/complaints/refunds◦ Provided quality customer service

◦ Performed clerical tasks for managers such as photocopying, answering the phone, etc.◦ Assisted managers in inventory control and opening/closing store

◦ Researched companies in various industries◦ Compiled information and leads onto Oracle CRM database ◦ Assisted in identifying potential business partnerships with Vice President of Sales Operations◦ Worked in a team to achieve project goals and delivered them on time.◦ Wrote a Research Paper regarding population who has little or no access to financial services