🕎 Jonathan Lankford ✝️ Email & Phone Number

Plano, Texas, Us

Installed and repaired computer systems. Created logos, websites, and social media profiles consistent with client branding and goals. Conducted website and digital marketing audits. Performed technical SEO and analytics integration on client websites. Created automated marketing workflows involving website funnels, email campaigns, social media messages and posts, social media advertisements, payment processing, and sales of digital products. ● Developed client relationships by utilizing client audit workbooks and working with them as a local growth partner.● Secured referral partnerships by creating and promoting flat rate commissions from standardized pricing packages and processes.

Hendersonville, Tennessee, Us

Sent recommendations to supervisor and software development team after logging bugs and difficulties with using software client interfaces. Resolved software installation issues in Windows and Mac OS via remote desktop support. Ran basic SQL queries to correct errors in data tables and interface functionality. Gave phone tutorials and wrote technical emails to clients regarding a variety of online and offline school management and distance learning products. Logged technical issues and correspondence with customers using Redmine.● Tested a variety of ticketing software and other tools to use across departments in the organization.● Wrote FAQ documents and support video scripts for offline software and online apps.● Implemented cross-domain tracking of 11 company websites in Google Analytics 4, using Tag Manager, Google Ads, Search Console, and Meta Business Suite; created reports for site traffic and ecommerce store activity.

Ho Chi Minh, Vn

Designed digital courses through Moodle and Google Classroom, using various tools such as Microsoft Teams, Microsoft 365, and Google Workspace for organizations. Built out PowerPoint and digital lectures. Delivered lectures in digital writing, blogging, composition, literature, cross-cultural communication, research methods, education, and history. Updated syllabi, assessment methods, and grading rubrics. Advised on work-study and internships.● Increased enrollments by organizing events for new and potential undergraduate students.● Improved course content delivery for all English department teachers by standardizing syllabi and assisting in the production of multimedia content.

Ho Chi Minh, Vn

Reported academic and financial data to the Vice Provost. Contributed to policy decisions on the board of directors. Received inquiries from international schools, organizations, and businesses. Vetted faculty and student transcripts for employment and transfer. Streamlined document processing using digital solutions. Processed and stored hard copies and soft copies of student and faculty records. Published annual calendar, timetables, and schedules.● Coordinated workshops with department heads for NEASC and ASEAN regional accreditation.● Acquired academic and business partnerships through outside networking and sales.● Opened opportunities for undergraduate transfer students by aligning academic policies to U.S. higher education expectations.● Enabled students to transfer credits to Rice and Duke universities by authoring a Bachelor of Arts in English that met specific standards.

Singapore, Singapore, Sg

Supported ESL lecturers as lead instructor. Maintained education and records compliance. Prepared pre-university students for standardized ESL exams. Conducted personal development and university preparation workshops.● Raised efficiency of teacher onboarding and lowered turnover by submitting proposals for new processes and performance evaluation.● Wrote administrative and staff handbook including guidelines, goals, objectives, and procedures.

Primed pre-university students for proficiency scores on the IELTS. Administered classes in business communication and English for specific purposes.● Hosted professional development workshops for all faculty.● Identified language learning gaps to teach toward by completing graduate research in Vietnamese learners and their readiness for college.

Ho Chi Minh City, Vn

General ESL instruction to youth and adults

Dothan, Al, Us

Inventory and freight management, missing or damaged freight investigation, and customer claims negotiations.

Us

Master'S Degree, Business Quality & Performance Management

Master Of Education, Adult Administration

Bachelor Of Arts, Bible/Biblical Studies