Ts. Gs. Jonathan Lau Kah Hoe Email & Phone Number

Kuala Lumpur, Malaysia

Provide Geospatial as a Service (GaaS):#UAVServices#GISServices #RemoteSensingServices#GeospatialTraining&Consultancy#Aerial&VideoPhotographyServices#CadastralSurvey#EngineeringSurvey#3DLaserScanning & Many more.

Selangor, Malaysia

• Resolved over 900 (and counting) technical support cases for clients in Malaysia, Singapore, Bangladesh, and Brunei. Provided offsite support for Standard, Priority, and Premium customers, addressing issues related to.
• Generated more than 70 (and ongoing) sales leads for Esri Malaysia and Singapore by maintaining comprehensive customer records, including software specifications, configurations, system architecture, authorized caller.
• Maintained a high customer satisfaction score, averaging 4.7 out of 5 annually.
• Provided offsite support for clients, including software installation, licensing, and configuration to meet system requirements. Advised on the usage and concepts of documented software functionalities and workflows.
• Standby duty rotation for Esri Malaysia's Premium Support Services, offering 24/7 hotline support for priority clients. Responsibilities included incident response, case logging, bug follow-up, and coordinating bug.
• Served as an instructor, successfully conducting over 5 (and ongoing) COTS Instructor-Led training sessions for Esri Malaysia clients.

Kuala Lumpur, Malaysia

• Conducted field inspections and surveys to verify land use and zoning, monitor under-construction projects, assess proposed road and infrastructure alignments, and gather land transaction prices. Utilized hand-held.
• Managed data entry, digitization, and geo-database maintenance, including creating, editing, updating, manipulating, cleaning, and archiving geo-databases (GDB) from raw inspection data/notes. Utilized software tools.
• Oversaw the upload, maintenance, backup, and distribution of raster and vector GDB using PostgreSQL server (PostGIS).
• Processed, stitched, and corrected aerial images to create orthophoto maps, oblique views, and 360° photo viewers (HTML5) using tools like DroneDeploy, Pix4D, and PanoramaStudio Pro.
• Drafted, created, and designed custom maps (technical or non-technical/not to scale) tailored to client, manager, or company requirements and specifications.
• Supported map production activities, including layout design, quality control, printing using plotters, map joining, converting maps to raster/JPEG/PDF formats, preparing and burning DVDs/pen drives, and handling.

Selangor, Malaysia

• Successfully provided implementation and technical support for domestic (United States) and international clients, resolving installation issues and troubleshooting Esri software, including ArcMap, ArcGIS Pro.
• Identified and reported software bugs, defects, and enhancement recommendations to Esri Redlands development teams, contributing to future software updates, hotfixes, and patches.
• Volunteered as a Beta tester for Esri Early Adopter Community programs, completing usability surveys, installations, and functionality testing for Esri pre-release/Beta software, including ArcGIS Earth (version 1.7).
• Etc.

Selangor, Malaysia

• Spearheaded business development, exploration, and promotion of geospatial software to government agencies and tertiary educational institutions in the Kuala Lumpur and Selangor regions.
• Utilized geospatial software (KQ - GIS™, E-cognition™, and Kuraves –MD™) to address and resolve issues, offering both on-site and off-site support for existing clients.

Kuala Lumpur, Malaysia

1st Section: Geospatial Research and GIS Product Section as GIS/QC Analyst (Intern). 2nd Section: Photogrammetry Section as Remote Sensing Analyst (Intern).

Bachelor'S Degree, Geographic Information Science And Cartography, (Hons)

Thesis: Association of Dengue Incidence, Climate and Socioeconomic Variables in the Contexts of Space and Time. A Case Study of Dengue.

Malaysian Higher School Certificate (Stpm), Geography, Sgp 4.00 - Principal Pass