Ts. Gs. Jonathan Lau Kah Hoe Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Malaysia

Provide Geospatial as a Service (GaaS):#UAVServices#GISServices #RemoteSensingServices#GeospatialTraining&Consultancy#Aerial&VideoPhotographyServices#CadastralSurvey#EngineeringSurvey#3DLaserScanning & Many more.

Selangor, Malaysia

• Resolved over 900 (and counting) technical support cases for clients in Malaysia, Singapore, Bangladesh, and Brunei. Provided offsite support for Standard, Priority, and Premium customers, addressing issues related to a wide range of Esri products and services, including Licensing, ArcGIS Online and extensions, ArcGIS Enterprise Servers and extensions, ArcGIS Pro & Desktop, ArcGIS Platform, App Builders (ArcGIS Dashboards, Experience Builder, Instant Apps, etc.), Esri Data, Add-ons, and Plug-ins.• Generated more than 70 (and ongoing) sales leads for Esri Malaysia and Singapore by maintaining comprehensive customer records, including software specifications, configurations, system architecture, authorized caller details, user information, and licensing subscriptions within the CRM system (Salesforce).• Maintained a high customer satisfaction score, averaging 4.7 out of 5 annually.• Provided offsite support for clients, including software installation, licensing, and configuration to meet system requirements. Advised on the usage and concepts of documented software functionalities and workflows, troubleshooted failures, errors, performance issues, crashes, or unexpected behaviors, and provided documented samples and code snippets to support customization and development within Esri's support scope.• Standby duty rotation for Esri Malaysia's Premium Support Services, offering 24/7 hotline support for priority clients. Responsibilities included incident response, case logging, bug follow-up, and coordinating bug fixes/hotfixes.• Served as an instructor, successfully conducting over 5 (and ongoing) COTS Instructor-Led training sessions for Esri Malaysia clients.• Participated in Esri's Early Adopter programs as a beta tester, logging software bugs, and enhancements based on client feedback and requests.• Authored internal & public technical articles on Esri tech support topics within the internal Salesforce (CRM system) & Esri Support websites.

Kuala Lumpur, Malaysia

• Conducted field inspections and surveys to verify land use and zoning, monitor under-construction projects, assess proposed road and infrastructure alignments, and gather land transaction prices. Utilized hand-held GPS/phones, GPS video dashcams, drone aerial photography, and hardcopy maps across regions including Kuala Lumpur, Seremban, Southern Johor, and Penang.• Managed data entry, digitization, and geo-database maintenance, including creating, editing, updating, manipulating, cleaning, and archiving geo-databases (GDB) from raw inspection data/notes. Utilized software tools such as QGIS, MapInfo, Global Mapper, AutoCAD Map, and Google Earth Pro.• Oversaw the upload, maintenance, backup, and distribution of raster and vector GDB using PostgreSQL server (PostGIS).• Processed, stitched, and corrected aerial images to create orthophoto maps, oblique views, and 360° photo viewers (HTML5) using tools like DroneDeploy, Pix4D, and PanoramaStudio Pro.• Drafted, created, and designed custom maps (technical or non-technical/not to scale) tailored to client, manager, or company requirements and specifications.• Supported map production activities, including layout design, quality control, printing using plotters, map joining, converting maps to raster/JPEG/PDF formats, preparing and burning DVDs/pen drives, and handling delivery.• Conducted QGIS user training as part of after-sales services for clients and internal staff. Successfully trained clients such as IVPS, Panasonic Homes, Cheston International, Gamuda Land, Fajarbaru Land, Tropicana Corporation Bhd, GuocoLand, Setia, Hong Leong Bank, and others.• Assisted the CEO, sales team, and managers during meetings by providing software technical demonstrations as a Subject Matter Expert (SME) in geospatial inquiries. Prepared preliminary maps/reports to support sales efforts (Pre-sales support).

Selangor, Malaysia

• Successfully provided implementation and technical support for domestic (United States) and international clients, resolving installation issues and troubleshooting Esri software, including ArcMap, ArcGIS Pro, Drone2Map, CityEngine, ArcGIS Engine, ArcGIS Online/Portals, and related applications.• Identified and reported software bugs, defects, and enhancement recommendations to Esri Redlands development teams, contributing to future software updates, hotfixes, and patches.• Volunteered as a Beta tester for Esri Early Adopter Community programs, completing usability surveys, installations, and functionality testing for Esri pre-release/Beta software, including ArcGIS Earth (version 1.7), ArcGIS Online Portal, Esri CityEngine (version 2018.0), Survey123 (version 3.0), and more.• Etc.

Selangor, Malaysia

• Spearheaded business development, exploration, and promotion of geospatial software to government agencies and tertiary educational institutions in the Kuala Lumpur and Selangor regions.• Utilized geospatial software (KQ - GIS™, E-cognition™, and Kuraves –MD™) to address and resolve issues, offering both on-site and off-site support for existing clients.

Kuala Lumpur, Malaysia

1st Section: Geospatial Research and GIS Product Section as GIS/QC Analyst (Intern). 2nd Section: Photogrammetry Section as Remote Sensing Analyst (Intern).

Bachelor'S Degree, Geographic Information Science And Cartography, (Hons)

Thesis: Association of Dengue Incidence, Climate and Socioeconomic Variables in the Contexts of Space and Time. A Case Study of Dengue.

Malaysian Higher School Certificate (Stpm), Geography, Sgp 4.00 - Principal Pass