Jonathan Leblanc Email & Phone Number

Tantallon, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

• Managed and coordinated the daily operations of the store, as well as facilitated strong teamwork amongst employees. Coordinated and oversaw all controllable costs to ensure operations remained profitable and under.
• Spearheaded and managed the opening of the first Swatch location in Atlantic Canada.
• Quarterbacked all recruitment, hiring, onboarding, and training of employees.
• Collaborated with the Visual Merchandising team as part of ensuring products displays were effective and utiliized sales trends and other data analysis to aid in decision-making.
• Led a sales team that finished above target in three major KPI's, including UPT, ATV, and upselling conversion.
• Successfully finished in the top three in the country in 2023 in these categories.

Dartmouth, Nova Scotia, Canada

• Managed all activities relating to upselling customization on apparel and consistently exceeded targets by 33%, which contributed to a record high year in sales.Key Achievements:
• Inspired a stronger email capture initiative, which helped expand the customer list by 200% in a few months, following the company introducing a rewards program.
• This update led to an overall increase in store traffic.

Dartmouth, Nova Scotia, Canada

• Effectively implemented processes to maximize productivity and sales growth.Key Achievements:
• Over a period of eight months, was an Interim Store Manager that was the #1 in sales.
• Managed three departments, two of which were #1 in the district in total sales, while one was also #3 in the country for total sales.
• Coordinated the comprehensive implementation of multiple performance management plans for our replenishment team.
• These plans increased product stocking and clean-up time by 80% and achieved a 93% decrease to inventory errors.
• Seamlessly managed, supervised, and led a 15-person sales team that increased year end customer satisfaction scores by 214% year-over-year (28% reported on arrival - 88% reported upon leaving).