Successfully migrated a legacy in-house built request system into ServiceNow. Developed and provided user training and guides to assist with ServiceNow global change management. Transformed ServiceNow CMDB data model to align with standard common service data model framework. Established governance within Identity Access Management in-house built applications. Within 2 months, installed and configured secure print management on all MFDs across multiple domestic sites.

Focused on user feedback and overall experience with technology within the firm. Gathered requirements and performed analysis within various business units to help drive innovation requirements. Managed collaboration technology products (Slack, Box) to help progress ongoing development efforts. Worked closely with Facilities team and various vendors to coordinate setup of multiple regional offices. Conducted training and socialized technology products to regional and global offices. Administered requests and optimization of both US mobile carriers (AT&T, Verizon). Provided direct support for any urgent issues or requests from senior executives. Managed security operations to ensure the safety of sensitive information and assessment of incoming new products. Managed onsite helpdesk team members to ensure high level of customer service, quick response time, and continued progress on various team projects. Trained, led, and mentored interns on Helpdesk to ensure customer support satisfaction and project progression. As a backup resource, provided AV support and assisted in maintenance of daily video conference schedule. Managed all CRM products (Salesforce, RelSci) to help progress ongoing development efforts. Worked closely with Data Governance team to ensure cleanliness and accuracy of data across CRM systems. Managed and maintained access of HR, Finance & Compliance applications (Workday, MyComplianceOffice, GlobalRelay).

Assisted with management of all business and technical aspects of Conscious Magazine.

Supported the senior executives within Blackstone to ensure customer satisfaction with any technology needs. Managed team of fellow executive support team members to ensure the best support to all executives and business units is being provided. Mentored and taught members of the Helpdesk team to continue to help them grow in technical knowledge and customer service skills.

Supported the technical needs of the Private Client division within the New York headquarters office, and several regional offices - primarily covering Philadelphia, and backing up Boston, Washington DC, and the Southeastern offices.As East Coast Team Lead, managed the East Coast team of support professionals to provide the best support to all offices along the East Coast of the United States.

Supported the students, faculty, and staff with all technical related requests/issues.

Processed Resumes for Darden Restaurant and Corporate Office.