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Dependable, high-performing, and solutions-focused Account & Client Success Management professional with 10+ years of experience. Adept at identifying opportunities for improvements in revenue generation, cost control, customer service, and time management. Known for consistently delivering results building long-term relationships and exceeding performance targets across multiple industry sectors, while maintaining effective communication with internal and external stakeholders.Skilled in all levels of the Consultative/Solution Selling process; particularly strong in closing the sale and building rapport with customers. Tenacious hunter with the proven ability to build/grow a territory, penetrate new markets and build market share. Highly effective time and territory manager with excellent organizational and follow-through abilities. Proven ability to manage inside and outside sales professionals through goal-setting, coaching and training. Well-developed persuasive and communication skills; able to interact with individuals at all levels. Technically astute, easily learn new product lines, highly technical data and design specifications.
Deckcommerce
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DeckcommerceDurham, Nc, Us
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Customer Success ManagerDeckcommerce May 2023 - Present
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Customer Success ManagerSoundcommerce Nov 2021 - Mar 2023Seattle, Washington, Us -
Customer Success ManagerNetsuite Jun 2020 - Nov 2021Austin, Tx, Us -
Customer Success ManagerBronto Software Jan 2017 - Jun 2020
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Client Success ManagerWindsor Circle, Inc. Sep 2014 - Oct 2016Durham, Nc, UsWindsor Circle is a Predictive Lifecycle and Retention Marketing platform. We help retailers grow customer lifetime value and increase customer retention.Our clients see an average of 10x ROI and 17% lift in retention rates after 12 months. We have the industry’s only guaranteed, enterprise grade data integrations between eCommerce and email software. Our platform includes a retention analytics suite, custom segmentation, and behavioral tracking to build rich consumer profiles.We power predictive, personalized, and automated marketing programs through the entire lifecycle, including browse abandonment, cart recovery, post-purchase, product replenishment, loyalty, and win-back campaigns using a retailer’s existing marketing software. -
Residential Sales ConsultantCertapro Painters Jan 2013 - Aug 2014Audubon, Pa, UsResponsibilities included generating and qualifying leads, meeting with potential customers at their home or business in order to determine specific painting needs, and ensure their needs and expectations were clearly communicated and accurately documented on a written proposal. -
Project Manager For Website, Crm, And Social Media Marketing IntegrationInstitute For Defense And Business Apr 2012 - Dec 2012Chapel Hill, Nc, UsResponsible for leading the development and implementation of policies, standards, processes, and procedures for integrating the IDB website, Salesforce.com, and all social media accounts into the fabric of IDB’s programs and marketing operations. -
Mvhpc Project ManagerInstitute For Defense And Business Mar 2011 - Apr 2012Chapel Hill, Nc, UsManage the Military Vehicle High Performance Capabilities project, a $1.13M Congressional funded project for the U.S. Marine Corps Systems Command in order to identify and provide commercially available capabilities and technology solutions to meet U.S. Military tactical wheeled vehicle challenges and performance shortfalls for the benefit of the taxpayer, war-fighter, and motorsports industry.
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Operations AssociateInstitute For Defense And Business May 2009 - May 2011Chapel Hill, Nc, UsLead a team in developing a new company website as well as implementing Salesforce.com. responsibilities included maintaining website content, development, and functionality, developed and executed website training for staff, led Salesforce.com integration into normal business processes, developed and executed CRM training for staff.
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Daelp Program AssociateInstitute For Defense And Business May 2006 - May 2010Chapel Hill, Nc, UsPlanned, coordinated, and executed Executive Education programs for the military, government agencies and private sector. Responsibilities included organizing three in-class residencies and a week-long benchmarking tour of manufacturing facilities, arranging corporate internships with private sector sponsors and recruitment of new sponsors, and maintaining excellent customer service.
Jonathan Lessen Skills
Jonathan Lessen Education Details
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Virginia Military InstituteGeneral -
Liberty UniversityHuman Services - Concentration In Business Management
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Watkins Mill
Frequently Asked Questions about Jonathan Lessen
What company does Jonathan Lessen work for?
Jonathan Lessen works for Deckcommerce
What is Jonathan Lessen's role at the current company?
Jonathan Lessen's current role is Enterprise Customer Success Manager.
What is Jonathan Lessen's email address?
Jonathan Lessen's email address is jo****@****rce.com
What is Jonathan Lessen's direct phone number?
Jonathan Lessen's direct phone number is +191926*****
What schools did Jonathan Lessen attend?
Jonathan Lessen attended Virginia Military Institute, Liberty University, Watkins Mill.
What skills is Jonathan Lessen known for?
Jonathan Lessen has skills like Leadership, Program Management, Management, Salesforce.com, Social Media Marketing, Marketing, Team Building, Strategic Planning, Business Development, Social Media, Sales, Team Leadership.
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