Jonathan Levin Email & Phone Number

Bellevue, Wa, Us

I'm currently on a planned career sabbatical, traveling across Southeast Asia and volunteering at dog and cat shelters. In between volunteering, I'm also spending my time as a freelance travel writer for Business Insider and I completed the HarvardX Professional Certificate in Data Science (9 courses), where I learned R programming language and the basics of machine learning algorithms.

Woodland Hills, Ca, Us

▪ Part of a select group of employees from various departments chosen for a full-time special project to develop a three-year turnaround strategy for the new CEO ▪ Scope included redefining target customer, modernizing distribution, improving expense/surplus position, streamlining product portfolio, transforming culture, and simplifying technology stack

Woodland Hills, Ca, Us

▪ Senior Director role leading VoA (Voice of the Agent) strategy and execution team, responsible for improving sales experience for Exclusive Agents (largest channel; ~11,000 agencies)▪ Team scope included agent-focused research (quantitative and qualitative), leveraging insights to drive organization-wide initiative prioritization, and partnering with all business functions to pilot and scale agent-facing initiatives (e.g., centralizing customer service)▪ Maintained positive aNPS (Agency Net Promoter Score) scores for six consecutive quarters after multiple years of consecutive negative aNPS scores

Boston, Ma, Us

▪ Built strategy and planning team for fastest growing brokerage in industry (>100% annual revenue growth during tenure)▪ Team scope included financial planning & analysis (forecasting and reporting), organizational design, competitive intelligence, and leading cross-functional consulting projects▪ Part of leadership team (reporting to Head of Strategic Revenue Generation) that scaled brokerage from ancillary revenue to the largest growth driver across the business

Boston, Ma, Us

▪ Managed small team of strategy consultants and analysts in department responsible for setting strategy across all sales and service channels of Fortune 100 company▪ Led strategic projects consisting of market research, competitive intelligence, forecasting, and creating and delivering compelling presentations to senior leadership▪ Designed pilots and proofs of concepts to test strategic recommendations▪ Engagements included identifying ways to maximize value of local sales force channel (2,000 sales agents across US) and defining strategy for generating revenue in our service centers

Boston, Ma, Us

▪ Served as Digital Product Owner of Web Chat, Mobile Accident & Roadside Support, and RealTime Review Video Claims ▪ Managed mobile products from ideation through execution, including a redesign of the mobile app home screen and a tool for customers to request emergency roadside support ▪ Led digital product pilots ranging in scope from driving customer self-service adoption to improving customer satisfaction and reducing expenses ▪ Built comprehensive project plans to ensure successful implementation of digital products, including identifying potential risks and developing issue mitigation strategies▪ Defined project success metrics and provided timely status updates to stakeholders across various business functions, including senior level executives ▪ Recommended opportunities to improve mobile products and services by identifying existing gaps, competitive intelligence, and observing mobile market trends

Boston, Ma, Us

▪ Provided technical risk consultation services to senior engineering staff▪ Founded the first public property loss control seminar program, Property Loss Control Institute (PLCI) and increased seminar attendance and revenue over 100% y/y in first two years▪ Developed and implemented hands-on, technical training programs for new engineer hires, non-technical staff, agents and brokers, and policyholders▪ Developed Excel-based tool to perform complex wind uplift calculations for roof coverings

Quincy, Ma, Us

Washington, District Of Columbia, Us

Chicago, Il, Us

Master Of Business Administration (M.B.A.), Entrepreneurship And Innovation

M.S., Fire Protection Engineering

B.S., Chemical Engineering