Jonathan Lienhoop, Mba Email & Phone Number

New York, Ny, Us

Greater New York City Area

As BRM I partner with business and IT stakeholders to lead implementations of new systems, custom software development projects, and continuing process improvement efforts:• Oversaw multiple software development projects utilizing Design Thinking and Agile methodologies.• Lead continuous process improvement efforts and enabled a shift from clerical work to value added activities. Resulting in a decreased cost structure that is 5% below our competitors.• Implemented an off-shore team to perform back-office work that has not been automated.• Developed dashboards, audit reports, and metrics to monitor processes performance.• Spearheaded POC for Next Generation Analytics Platform for data science and business intelligence users.

New York, New York

Technology focused consultancy providing insightful and effective technical solutions.

Bloomfield Hills, Mi

Ensured the reliability and functionality of systems for Michigan’s largest private insurance agency. Created business application strategies, developed roadmaps and led process improvement efforts. • Increased the commercial & personal lines department efficiency by 25% with standardized workflows.• Reduced Errors & Omissions risk by 50% by developing real-time audit reports.• Boosted efficiency and security of data management by creating a data warehouse with customized security. • Cut book of business transfer process time by 80% and delivered accurate information on account teams.• Automated the stewardship report and book of business transfer process, eliminating 40 staff-hours per month.

New York, New York

Led the donation processing department, overseeing seven individuals, for a nationwide non-profit with over $60M in revenue and 200 employees.• Led a department of seven individuals to drive a series of improvements that increased productivity and efficiency.• Developed a standardized process to accept “event” donations, improving the processing time from four months to three weeks.• Automated direct mail and honor memorial gift processing, reducing process time from two months to one day. • Overhauled the Matching Gifts process, reducing processing time from two months to two weeks.• Improved tax receipt procedures leading to reduced process time from six months to two weeks.

New York, New York

Ensured the reliability and functionality of systems for the 37th largest insurance brokerage in the US. Was responsible for developing technology roadmaps for process improvement, descriptive analytics, custom software development.• Conceptualized, planned, and implemented Master Data Management strategy between Salesforce and five insurance packages using IBM middleware and custom web services.• Implemented self-service reporting solution using Entrinsik Informer. Platform included various dashboards to monitor process performance, service level agreements, and automated notifications for at risk items.• Led the creation of standardized workflows and identified KPIs to achieve customer delight.• Drove effective turnaround of a multi-year stalled project involving an upgrade to the accounting & policy issuance systems in four months by building internal consensus.• Developed programs for automated Time and Expense and Positive Pay integrations.• Integrated Sircon producer license management to the new and renewal business processes to ensure compliance with state regulations.• Streamlined application help desk with automated incident routing, priority categorization, and escalation notifications.

Columbus, Indiana

Headed the IT department and led a team of three individuals. Was responsible for building, maintaining and improving the IT Operations organization as well as leading the company's process improvement efforts.• Conceptualized, planned, and implemented a complete overhaul of the IT infrastructure transitioning to a modern virtual environment using VMware. Successfully decreased operating costs, increased system uptime, reliability, and performance.• Reduced help tickets 90% by performing root cause analysis on reported issues and designing long term solutions to reported issues.• Implemented CBDdoc (document management solution) and transitioned the company from paper-based workflows to digital workflows.• Implemented the real-time integration between BenefitPoint and Sagitta providing consolidated financial reporting for the entire company.• Migrated AFW Online with Sagitta consolidating multiple P&C line of business applications.• Implemented "Policy Download" which automated the data entry for our personal and commercial business lines of business.• Created a suite of web-based tools (called "Customs") to extend core system's abilities to allow automated motor vehicle record ordering, customized schedules for vehicles and drivers, customized form letters and auto id cards, and customized premium finance payment booklets. Customs was written in C# with real-time API integrations into multiple systems.• Enhanced the exposure tracking system (called "OTIS") by creating a public facing API which enabled clients to integrate their core system with OTIS.

Columbus, Indiana

• Created a web-based exposure tracking system (called "OTIS") that provided clients with self-service capabilities to maintain their owner/operator fleet schedule. System automated the change notification process and monthly billing. OTIS was designed as a multi-tenant application written in VB.NET with a SQL Server backend.

Columbus, Indiana

• Created a web-based learning management system (called "SafeTrain") to teach US Department of Transportation Hours of Service regulations to clients and their drivers. SafeTrain was designed as a multi-tenant application written in ASP with a SQL Server backend.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.75

Bachelor Of Science - Bs, Computer Information Systems, Operations Management

Activities and Societies: Delta Tau Delta Fraternity, IU Varsity Track Team, Teachers Assistant for Information Security