Jonathan Lienhoop, Mba Email & Phone Number

New York, NY, US

Greater New York City Area

• As BRM I partner with business and IT stakeholders to lead implementations of new systems, custom software development projects, and continuing process improvement efforts:
• Oversaw multiple software development projects utilizing Design Thinking and Agile methodologies.
• Lead continuous process improvement efforts and enabled a shift from clerical work to value added activities. Resulting in a decreased cost structure that is 5% below our competitors.
• Implemented an off-shore team to perform back-office work that has not been automated.
• Developed dashboards, audit reports, and metrics to monitor processes performance.
• Spearheaded POC for Next Generation Analytics Platform for data science and business intelligence users.

New York, New York

Technology focused consultancy providing insightful and effective technical solutions.

Bloomfield Hills, MI

• Ensured the reliability and functionality of systems for Michigan’s largest private insurance agency. Created business application strategies, developed roadmaps and led process improvement efforts.
• Increased the commercial & personal lines department efficiency by 25% with standardized workflows.
• Reduced Errors & Omissions risk by 50% by developing real-time audit reports.
• Boosted efficiency and security of data management by creating a data warehouse with customized security.
• Cut book of business transfer process time by 80% and delivered accurate information on account teams.
• Automated the stewardship report and book of business transfer process, eliminating 40 staff-hours per month.

New York, New York

• Led the donation processing department, overseeing seven individuals, for a nationwide non-profit with over $60M in revenue and 200 employees.
• Led a department of seven individuals to drive a series of improvements that increased productivity and efficiency.
• Developed a standardized process to accept “event” donations, improving the processing time from four months to three weeks.
• Automated direct mail and honor memorial gift processing, reducing process time from two months to one day.
• Overhauled the Matching Gifts process, reducing processing time from two months to two weeks.
• Improved tax receipt procedures leading to reduced process time from six months to two weeks.

New York, New York

• Ensured the reliability and functionality of systems for the 37th largest insurance brokerage in the US. Was responsible for developing technology roadmaps for process improvement, descriptive analytics, custom.
• Conceptualized, planned, and implemented Master Data Management strategy between Salesforce and five insurance packages using IBM middleware and custom web services.
• Implemented self-service reporting solution using Entrinsik Informer. Platform included various dashboards to monitor process performance, service level agreements, and automated notifications for at risk items.
• Led the creation of standardized workflows and identified KPIs to achieve customer delight.
• Drove effective turnaround of a multi-year stalled project involving an upgrade to the accounting & policy issuance systems in four months by building internal consensus.
• Developed programs for automated Time and Expense and Positive Pay integrations.

Columbus, Indiana

• Headed the IT department and led a team of three individuals. Was responsible for building, maintaining and improving the IT Operations organization as well as leading the company's process improvement efforts.
• Conceptualized, planned, and implemented a complete overhaul of the IT infrastructure transitioning to a modern virtual environment using VMware. Successfully decreased operating costs, increased system uptime.
• Reduced help tickets 90% by performing root cause analysis on reported issues and designing long term solutions to reported issues.
• Implemented CBDdoc (document management solution) and transitioned the company from paper-based workflows to digital workflows.
• Implemented the real-time integration between BenefitPoint and Sagitta providing consolidated financial reporting for the entire company.
• Migrated AFW Online with Sagitta consolidating multiple P&C line of business applications.

Columbus, Indiana

• Created a web-based exposure tracking system (called "OTIS") that provided clients with self-service capabilities to maintain their owner/operator fleet schedule. System automated the change notification process and.

Columbus, Indiana

• Created a web-based learning management system (called "SafeTrain") to teach US Department of Transportation Hours of Service regulations to clients and their drivers. SafeTrain was designed as a multi-tenant.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.75

Bachelor Of Science - Bs, Computer Information Systems, Operations Management

Activities and Societies: Delta Tau Delta Fraternity, IU Varsity Track Team, Teachers Assistant for Information Security