Jonathan Lindsay

Jonathan Lindsay Email and Phone Number

Senior Service Manager @ Microsoft
Charlotte, NC, US
Jonathan Lindsay's Location
Charlotte, North Carolina, United States, United States
Jonathan Lindsay's Contact Details
About Jonathan Lindsay

Microsoft Corporation (12/16/2013 - Present) Customer Success Account Management - Microsoft UnifiedWells Fargo (11/01/2013 - 12/15/2013) Project Manager - Complaints Oversight GroupWells Fargo (10/2009 - 10/31/2013) Compliance Reporting ManagerWachovia Bank (10/2005-10/2009) Process Improvement ManagerSprings Industries, Inc. (01/1999 - 10/2005) Systems AnalystSpecialties: Process Improvement, Database design and development, Requirements gathering and documentation.

Jonathan Lindsay's Current Company Details
Microsoft

Microsoft

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Senior Service Manager
Charlotte, NC, US
Website:
microsoft.com
Employees:
231118
Jonathan Lindsay Work Experience Details
  • Microsoft
    Senior Service Manager
    Microsoft
    Charlotte, Nc, Us
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  • Microsoft
    Customer Success Account Manager Management
    Microsoft Mar 2024 - Present
    Charlotte, North Carolina, United States
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  • Microsoft
    Global Services Operations Manager
    Microsoft Apr 2021 - Mar 2024
    Charlotte, North Carolina, United States
    View
  • Microsoft
    Senior Customer Success Account Manager
    Microsoft Jul 2020 - Apr 2021
    Charlotte, North Carolina, United States
    View
  • Microsoft
    Technical Account Manager
    Microsoft Dec 2013 - Jul 2020
    Charlotte, North Carolina Area
    View
  • Winston-Salem State University
    Wssu Foundation - Board Of Directors
    Winston-Salem State University Aug 2022 - Present
    United States
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  • Wachovia Bank
    Process Improvement Manager
    Wachovia Bank Oct 2005 - Dec 2013
    Process Improvement Manager, Process Improvement Team. Responsible for identifying,managing and implementing cost saving projects for the bank's Operations division which consists of over 7,100 associates in 42locations in 30 cities. Responsible for strategic development and deployment of a MicroStrategy Web Based Balanced Scorecardwith over 300 users. Responsible for the coordination and execution of Six Sigma (Green & Black Belt) and Lean training andcertification for Operations Division.
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  • Wells Fargo Bank
    Compliance Reporting Manager
    Wells Fargo Bank Nov 2009 - Oct 2011
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  • Wells Fargo
    Project Manager - Data Governance And Analytics
    Wells Fargo Nov 2009 - Nov 2013
    Charlotte, North Carolina Area
    Project Manager in the Enterprise Complaints Oversight Group. Primary responsibilites include the creation and management of analytics to monitor trends in Consumer Complaints
  • Wachovia Corp
    Process Improvement Manager
    Wachovia Corp 2005 - Oct 2009
  • Wachovia Bank
    Process Improvement Manager
    Wachovia Bank Oct 2005 - Aug 2009
    Process Improvement Manager, Process Improvement Team. Responsible for identifying, managing and implementing cost saving projects for the bank's Operations division which consists of over 7,100 associates in 42 locations in 30 cities. Responsible for strategic development and deployment of a MicroStrategy Web Based Balanced Scorecard with over 300 users.
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  • Nu Lambda Foundation, Inc
    Executive Director
    Nu Lambda Foundation, Inc Dec 2001 - Dec 2005
    Responsible for the development and maintenance of the educational programming for the 501(c)3 foundation as well as overseeing the application process for grants to support the foundation's mission.
  • Nu Lambda Foundation, Inc
    Executive Director
    Nu Lambda Foundation, Inc Dec 2001 - Dec 2005
    Responsible for the development and maintenance of the educationalprogramming for the 501(c)3 foundation as well as overseeing the application process for grants to support the foundation'smission.
  • Ace Media
    Owner/Web Developer
    Ace Media May 1998 - Dec 2005
    Develop, test, publish and maintain Web Sites for various clients using Microsoft FrontPage,Net Objects Fusion, JAVA, JAVA script, and HTML. Prepare technical presentations for use in securing new clients interested inWeb Sites or Multimedia Services.
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  • Ace Media
    Owner/Web Developer
    Ace Media May 1998 - Oct 2003
    Develop, test, publish and maintain Web Sites for various clients using Microsoft FrontPage, Net Objects Fusion, JAVA, JAVA script, and HTML. Prepare technical presentations for use in securing new clients interested in Web Sites or Multimedia Services.
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  • Springs Industries
    Sr. Systems Analyst
    Springs Industries Aug 2002 - Oct 2005
    for Enterprise Data Warehouse implementation. Project consists of moving from a SQL Server 2000 database to Oracle 9i, switching from a SQL script based ETL approach to an ETL tool, Informatica, and upgrading the presentation layer, MicroStrategy. Led the report development team and in that role prepared project plans, status reports and detailed task lists for the project. Worked with the ETL development team to create specification to design Informatica mappings to handle data extraction from the source systems. As part of the project management team, identified project milestones, dependencies, deliverables and resources needed for successful completion of the project. Led a team of 6 developers, two of which were off-shore.
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  • Springs Industries
    Sr. Systems Analyst
    Springs Industries Aug 2002 - Oct 2005
    for Enterprise Data Warehouse implementation. Project consists of movingfrom a SQL Server 2000 database to Oracle 9i, switching from a SQL script based ETL approach to an ETL tool, Informatica, andupgrading the presentation layer, MicroStrategy. Led the report development team and in that role prepared project plans, statusreports and detailed task lists for the project. Worked with the ETL development team to create specification to design Informaticamappings to handle data extraction from the source systems. As part of the project management team, identified projectmilestones, dependencies, deliverables and resources needed for successful completion of the project. Led a team of 6 developers,two of which were off-shore.
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  • Springs Industries
    Systems Analyst
    Springs Industries 1999 - 2005
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  • Springs Industries
    Software Engineer Iii
    Springs Industries Mar 2001 - Aug 2002
    Worked to design, develop and implement complete Data Warehouse and Business Intelligence solution for a company-wide ERP implementation. Responsible for gathering user requirements and creating technical specifications for development. Tasked with creating consensus for reporting needs among a broad base of business users. Coordinated systems integration and user acceptance testing. Served as lead developer for reporting and trained development team and power users on the advanced use of the reporting software. Worked to create ETL scripting to extract data from source system on a nightly basis. Worked as part of a cross-functional team to set up best practices, migration strategies and development standards for Business Intelligence implementation.
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  • Springs Industries
    Software Engineer Iii
    Springs Industries Mar 2001 - Aug 2002
    Worked to design, develop and implement complete Data Warehouse and Business Intelligencesolution for a company-wide ERP implementation. Responsible for gathering user requirements and creating technicalspecifications for development. Tasked with creating consensus for reporting needs among a broad base of business users.Coordinated systems integration and user acceptance testing. Served as lead developer for reporting and trained development teamand power users on the advanced use of the reporting software. Worked to create ETL scripting to extract data from source systemon a nightly basis. Worked as part of a cross-functional team to set up best practices, migration strategies and developmentstandards for Business Intelligence implementation.
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  • Springs Industries
    Software Engineer Ii
    Springs Industries Jan 1999 - Mar 2001
    Responsible for new development, support and maintenance of Company's Data Mart and Report Repository comprised of a COBOL/DB2 back end and a presentation layer created using PowerBuilder. Worked as part of a small team to determine feasibility of a company wide Enterprise Architecture Integration (EAI) implementation to support a planned ERP implementation.
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  • Springs Industries
    Software Engineer Ii
    Springs Industries Jan 1999 - Mar 2001
    Responsible for new development, support and maintenance of Company's Data Mart andReport Repository comprised of a COBOL/DB2 back end and a presentation layer created using PowerBuilder. Worked as part ofa small team to determine feasibility of a company wide Enterprise Architecture Integration (EAI) implementation to support aplanned ERP implementation.
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  • Springs Global
    Systems Analyst
    Springs Global 1999 - 2005
  • Wachovia Bank
    Y2K Test Analyst
    Wachovia Bank Sep 1998 - Jan 1999
    Ensure functionality, integration, and testing of bank applications. Develop Test Plans for Application testing. Develop and execute test scripts and scenarios. Identify and coordinate testing methodologies. Prepare technical overview of testing process for use by Auditors Acquire sign-off of test phases from user groups as well as Application Specialists.
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  • Wachovia Bank
    Y2K Test Analyst
    Wachovia Bank Sep 1998 - Jan 1999
    Ensure functionality, integration, and testing of bank applications.Develop Test Plans for Application testing. Develop and execute test scripts and scenarios. Identify and coordinate testingmethodologies. Prepare technical overview of testing process for use by Auditors Acquire sign-off of test phases from user groupsas well as Application Specialists.
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  • Philip
    Systems Analyst
    Philip Jul 1997 - Sep 1998
    Provide technical support and new development for Customer Service & Distribution Group. Rewrite system programs to ensure maximum efficiency. Prepare technical documentation for newly developed systems. Obsolete old system programs and develop new programs based on user requests. Research functionality of SAP based telephony system with Lucent Technologies.
  • Philip
    Systems Analyst
    Philip Jul 1997 - Sep 1998
    Provide technical support and new development for Customer Service & Distribution Group.Rewrite system programs to ensure maximum efficiency. Prepare technical documentation for newly developed systems. Obsoleteold system programs and develop new programs based on user requests. Research functionality of SAP based telephony system
  • Phillip Morris Usa
    Systems Analyst
    Phillip Morris Usa 1996 - 1998

Jonathan Lindsay Skills

Business Intelligence Process Improvement Integration Requirements Gathering Leadership Data Warehousing Software Documentation Databases Management Project Management Business Analysis Program Management Oracle Testing Business Process Improvement Sql Risk Management Microsoft Sql Server Team Building Cross Functional Team Leadership Sdlc Visio User Acceptance Testing Credit Sharepoint Erp Six Sigma Javascript Enterprise Resource Planning Etl

Jonathan Lindsay Education Details

Frequently Asked Questions about Jonathan Lindsay

What company does Jonathan Lindsay work for?

Jonathan Lindsay works for Microsoft

What is Jonathan Lindsay's role at the current company?

Jonathan Lindsay's current role is Senior Service Manager.

What is Jonathan Lindsay's email address?

Jonathan Lindsay's email address is jo****@****oft.com

What is Jonathan Lindsay's direct phone number?

Jonathan Lindsay's direct phone number is +170496*****

What schools did Jonathan Lindsay attend?

Jonathan Lindsay attended Winston-Salem State University, University Of North Carolina At Charlotte - Belk College Of Business, University Of North Carolina At, University Of North Carolina At, Winston-Salem State University, Winston-Salem State University, Winston-Salem State University, South Mecklenburg High School, Winston-Salem State University.

What are some of Jonathan Lindsay's interests?

Jonathan Lindsay has interest in Unc Basketball, John Crist, Hp Business, The King Of Cufflinks, Inc, Community, Kenya's Delights, Shaquille O' Neal, General Dentist, Lacoste.

What skills is Jonathan Lindsay known for?

Jonathan Lindsay has skills like Business Intelligence, Process Improvement, Integration, Requirements Gathering, Leadership, Data Warehousing, Software Documentation, Databases, Management, Project Management, Business Analysis, Program Management.

Who are Jonathan Lindsay's colleagues?

Jonathan Lindsay's colleagues are Cindy Sullivan, Kcn Branch, Gordon Li, Tushar S., زايد عسيري, Nathi Dweba, Fabrizio Monaci.

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