Jonathan Miller Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Canada

▪ Streamlined and standardized talent acquisition and onboarding processes to eliminate bias, increase job operational effectiveness, and improve employee satisfaction▪ Led efforts to formalize employee performance review processes, improving employee accountability, and integrating approach into policies and procedures▪ Developed proficiency in conducting detailed research to drive actionable insights across HR functions

Port Of Spain, Trinidad And Tobago

▪ Implemented automated processes to enhance customer application tracking systems boosting efficiency by over 50%▪ Managed critical and time sensitive customer facing activities including loan onboarding and invoice settlements▪ Supported department audits in collaboration with cross-functional stakeholders by reviewing records and improving operational procedures

Port Of Spain, Trinidad And Tobago

▪ Initiated strategies at branch level to decrease costs by 30% and optimize efficiencies leading to quicker customer turnaround▪ Led initiatives to promote diversity & inclusion to support marginalized communities facing social exclusion▪ Developed & executed a training curriculum to enhance management’s knowledge of core applications to enhance job operational effectiveness and efficiency▪ Managed internal & customer facing department communications with emphasis on digital channels

Toronto, Ontario, Canada

▪ Leveraged extensive product knowledge to build strong customer relationships & improve selling opportunities▪ Employed customized marketing strategies to identify & attract prospective customers by developing personal connections

Port Of Spain, Trinidad And Tobago

▪ Enhanced documentation systems to drive efficiency and facilitate focus on high value activities across department▪ Collated customer data to derive and report significant trends in client transactions used for project planning

Port Of Spain, Trinidad And Tobago

▪ Enhanced documentation systems to drive efficiency and facilitate focus on high value activities across department▪ Collated customer data to derive and report significant trends in client transactions used for project planning

Postgraduate Degree, Human Resources

Bachelor Of Business Administration - Bba, Business Administration And Management, General