Jonathan Lumb Email & Phone Number

Tokyo, Japan

Established new Digital Office, responsible for defining the local Digital Strategy for the Japan market with a focus on improving commercial outcomes and accelerating digital adoption across the organization. Key projects supporting Sandoz' transition to independence from Novartis: lead Japan rollout of global CRM, lead Japan rollout of global website CMS and design system, on-the-ground support for newly created Technology team, including stakeholder engagement and team building.

Tokyo, Japan

Responsible for setup and growth of the Technology practice in the Tokyo office of global agency. Delivering value through marketing and experiential technology to international clients in multiple categories, including beauty, HR/recruitment and FMCG. Providing thought leadership in technology, through a user-centred design and sustainability lens, to colleagues in Japan and APAC region. Key work includes consulting on tech stack best practices, user experience audits and recommendations… Show more Responsible for setup and growth of the Technology practice in the Tokyo office of global agency. Delivering value through marketing and experiential technology to international clients in multiple categories, including beauty, HR/recruitment and FMCG. Providing thought leadership in technology, through a user-centred design and sustainability lens, to colleagues in Japan and APAC region. Key work includes consulting on tech stack best practices, user experience audits and recommendations, overall digital strategy. Show less

Tokyo, Japan

Led a team of four multi-disciplined experts in research, design and development to transform the company's international digital presence. Worked with stakeholders in Marketing, Sales, Client Services, Product and IT to identify business challenges and design innovative solutions. Key projects included centralisation and UX overhaul of international websites, recalibration of social media strategy and execution, onboarding of new platforms for digital marketing, sales enablement and UX design… Show more Led a team of four multi-disciplined experts in research, design and development to transform the company's international digital presence. Worked with stakeholders in Marketing, Sales, Client Services, Product and IT to identify business challenges and design innovative solutions. Key projects included centralisation and UX overhaul of international websites, recalibration of social media strategy and execution, onboarding of new platforms for digital marketing, sales enablement and UX design and research. Show less

Tokyo, Japan

Key project member in launching the centrepiece of the firm’s new digital strategy, an industry-leading portal for healthcare professionals. Planned layout and launch of new Experience Design lab, built to deliver UX strategy to the organisation. Core responsibilities included: evaluation of concept models based on several years of user research; ideation via stakeholder interviews and workshops; analysis of usability tests via affinity mapping; presentation of UX recommendations to brand team… Show more Key project member in launching the centrepiece of the firm’s new digital strategy, an industry-leading portal for healthcare professionals. Planned layout and launch of new Experience Design lab, built to deliver UX strategy to the organisation. Core responsibilities included: evaluation of concept models based on several years of user research; ideation via stakeholder interviews and workshops; analysis of usability tests via affinity mapping; presentation of UX recommendations to brand team leaders; provided monthly go-to-market report to senior stakeholders, including customer insights based on quantitative and qualitative analysis from digital channels. Show less

New York City Metropolitan Area

Managed in-house digital team of integrated agency, including 15+ professionals in design, development and project management disciplines. Provided global business strategy, best practices, leadership, creative direction and team oversight for corporate outsourced digital team in fast-paced, high-volume environment. Brought strong strategic/creative vision and efficiency to broad range of projects and long-term initiatives, including global website, digital branding and email creative tool.

Tokyo

Responsible for digital strategy and creative work in the APAC region, including public websites for Japan, China and Australia, internal websites for Corporate Services and other support divisions, as well as email-based digital communications, including internal communication/marketing, and client marketing. Occasional print design on posters, pamphlets, etc.

Tokyo

General updates of public websites for Japan and China offices. Web development (front-end and back) for intranet sites, including firmwide portal, overseeing code lifecycle, from development, through UAT and into production. Maintenance of legacy Perl/CGI code.

Tokyo

Worked on-site at Morgan Stanley as part of a public website redevelopment project. Provided thought leadership on web development, including an article published in Nikkei Design, July 2021.

Leeds, United Kingdom

Lead a design/development studio in a web agency as the company grew from five to twenty staff in the formative years of the Internet.

Bsc, Computer Science

A-Level, Mathematics, German, Electronics