Jonathan Wallin Email & Phone Number

Charlotte, Nc, Us

Chicago, Il, Us

Chicago, Il, Us

Arlington, Virginia, Us

- Provide one on one engagement with customers to assist them with creating, growing and maintaining their online community. - Come alongside the client and act as their personal Community Manager and train them on best practices for launching, maintaining and growing an online community. - Meet weekly, bi-weekly or once a month to discuss the clients community based on their contract.- Conduct workshops and interviews to listen to the clients pain points and needs for their community and turn them into actionable items, tactics and strategies.- Build and maintain a project road-map of strategies and tactics based on feedback from Workshops and Staff Interviews.- Conduct monthly, quarterly and yearly health reviews to make sure the product road-map and action items are growing and advancing the community.- Knowledgeable of all Higher Logic products and modules and how they can best be used by the customer to grow their online community.- Work internally, in a fully remote environment, across departments with Implementation, Customer Success, Support, Integration and Sales as the customer moves through the life cycle with Higher Logic.

Claymont, De, Us

- Knowledgeable of all OnceHub software products- Answering support tickets through Jira, while being mindful of SLA- Supporting our customers through live chat- Conducting support screen share sessions to help troubleshoot and solve our customers needsProfessional Development- Implement, on-board and execute full account build outs across all OnceHub products for Enterprise customers.- Conduct Admin and User level training to ensure customers are proficient in using all OnceHub products.Assist with full integrations to CRM software such as SalesForce and Infusionsoft.Account Management- Primary point of contact for Enterprise customers to assist with account updates, renewals or support needs.- Track and Evaluate customers health score.- Build-out and present yearly Customer success plans for Enterprise Customers.- Understand customers' business needs, analyze accounts and be a guild to make sure they get the best out of the products we offer.- Relay product feedback from Enterprise customers to relevant internal teams, in order to always be improving our OnceHub products.

Charlotte, Nc, Us

- Manage the full life cycle of a website project- Correspond with clients on a weekly basis regarding project updates and escalating / resolving user stories to reflect the needs of the client and scope of the project.- Setting up achievable timelines for each project.- Working along side a development team, as a Product Owner in an Agile Scrum team environment.- Attend Scrum daily Stand-ups, Sprint Planning, Sprint Reviews - Creating and tracking user stories in Jira- Training clients to use a Content Management Software- Assist clients with SEO and UX/UI best practices- Assist clients in creation and migration of content.- Manage project launch activities

Charlotte, Nc, Us

- Mentored by a Senior Project Manager- Tracking projects in project management software- Assigning technical tasks to different team members- Corresponding with customers regarding project updates- Assisting in the migration of content - Learning and training on Accrisoft Freedom Software- Integration of the 3rd party applications

Colorado Springs, Colorado, Us

- Ensure delivery of high-quality programming to all children per J.A. guidelines and curriculum- Greet, process, and train volunteers for maximum efficiency- Manage inventory of food and supplies used during each simulation- Oversee program paperwork and evaluations

Charlotte, Nc, Us

- I gave the highest customer service to each client while processing their transactions in a timely manner.- Performed deposits, loan payments, cash verification, endorsements, and authorizations- Answered telephones, emails, and fielded questions to appropriate associates- Completed data entry for customers of the bank and emailed follow-ups

Miami, Florida, Us

- Oversaw the day to day activities of the kid’s program on the Carnival Pride- Implemented activities, based off guidelines set by Carnival - Provided a memorable vacation experience for each family onboard.

Strasburg, Pa, Us

- I worked for 1 year on the stage crew, doing behind the scenes work during the shows.- I performed for 5 years, live on stage, in 6 different productions- I also gave behind the scenes tours to guests

Associate Of Science (A.S.), Computer Technology Integration / Web Technology

Code Immersion Program, Ruby, Ruby On Rails

Associate Of Arts (A.A.), Music Teacher Education