Jonathan Wallin's Location
Charlotte, North Carolina, United States, United States
Jonathan Wallin's Contact Details
Jonathan Wallin work email
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Jonathan Wallin personal email
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Jonathan Wallin phone numbers
About Jonathan Wallin
I have a passion for meeting my customers needs through the software they rely on everyday. Always building strong relationships and finding ways to achieve success to help them reach their business goals.
Jonathan Wallin's Current Company Details
Jonathan Wallin Work Experience Details
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Onboarding SpecialistBigmarkerCharlotte, Nc, Us
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Onboarding SpecialistBigmarker Apr 2024 - PresentChicago, Il, Us -
Enterprise Customer Success ManagerBigmarker Apr 2023 - Apr 2024Chicago, Il, Us
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Strategic Services ConsultantHigher Logic Jun 2022 - Jan 2023Arlington, Virginia, Us- Provide one on one engagement with customers to assist them with creating, growing and maintaining their online community. - Come alongside the client and act as their personal Community Manager and train them on best practices for launching, maintaining and growing an online community. - Meet weekly, bi-weekly or once a month to discuss the clients community based on their contract.- Conduct workshops and interviews to listen to the clients pain points and needs for their community and turn them into actionable items, tactics and strategies.- Build and maintain a project road-map of strategies and tactics based on feedback from Workshops and Staff Interviews.- Conduct monthly, quarterly and yearly health reviews to make sure the product road-map and action items are growing and advancing the community.- Knowledgeable of all Higher Logic products and modules and how they can best be used by the customer to grow their online community.- Work internally, in a fully remote environment, across departments with Implementation, Customer Success, Support, Integration and Sales as the customer moves through the life cycle with Higher Logic. -
Customer Success ManagerOncehub May 2020 - Jun 2022Claymont, De, Us- Knowledgeable of all OnceHub software products- Answering support tickets through Jira, while being mindful of SLA- Supporting our customers through live chat- Conducting support screen share sessions to help troubleshoot and solve our customers needsProfessional Development- Implement, on-board and execute full account build outs across all OnceHub products for Enterprise customers.- Conduct Admin and User level training to ensure customers are proficient in using all OnceHub products.Assist with full integrations to CRM software such as SalesForce and Infusionsoft.Account Management- Primary point of contact for Enterprise customers to assist with account updates, renewals or support needs.- Track and Evaluate customers health score.- Build-out and present yearly Customer success plans for Enterprise Customers.- Understand customers' business needs, analyze accounts and be a guild to make sure they get the best out of the products we offer.- Relay product feedback from Enterprise customers to relevant internal teams, in order to always be improving our OnceHub products. -
Project ManagerAccrisoft Corporation Mar 2016 - Dec 2019Charlotte, Nc, Us- Manage the full life cycle of a website project- Correspond with clients on a weekly basis regarding project updates and escalating / resolving user stories to reflect the needs of the client and scope of the project.- Setting up achievable timelines for each project.- Working along side a development team, as a Product Owner in an Agile Scrum team environment.- Attend Scrum daily Stand-ups, Sprint Planning, Sprint Reviews - Creating and tracking user stories in Jira- Training clients to use a Content Management Software- Assist clients with SEO and UX/UI best practices- Assist clients in creation and migration of content.- Manage project launch activities -
Junior Project Manager For Website Development InternshipAccrisoft Corporation Jan 2016 - Mar 2016Charlotte, Nc, Us- Mentored by a Senior Project Manager- Tracking projects in project management software- Assigning technical tasks to different team members- Corresponding with customers regarding project updates- Assisting in the migration of content - Learning and training on Accrisoft Freedom Software- Integration of the 3rd party applications
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Program AssistantJunior Achievement Usa Jul 2013 - Mar 2016Colorado Springs, Colorado, Us- Ensure delivery of high-quality programming to all children per J.A. guidelines and curriculum- Greet, process, and train volunteers for maximum efficiency- Manage inventory of food and supplies used during each simulation- Oversee program paperwork and evaluations -
TellerBb&T Nov 2012 - Jun 2013Charlotte, Nc, Us- I gave the highest customer service to each client while processing their transactions in a timely manner.- Performed deposits, loan payments, cash verification, endorsements, and authorizations- Answered telephones, emails, and fielded questions to appropriate associates- Completed data entry for customers of the bank and emailed follow-ups -
Youth StaffCarnival Cruise Lines Mar 2012 - Oct 2012Miami, Florida, Us- Oversaw the day to day activities of the kid’s program on the Carnival Pride- Implemented activities, based off guidelines set by Carnival - Provided a memorable vacation experience for each family onboard. -
ActorSight & Sound Theatres Jan 2006 - Dec 2011Strasburg, Pa, Us- I worked for 1 year on the stage crew, doing behind the scenes work during the shows.- I performed for 5 years, live on stage, in 6 different productions- I also gave behind the scenes tours to guests
Jonathan Wallin Education Details
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Central Piedmont Community CollegeComputer Technology Integration / Web Technology -
Tech Talent SouthRuby On Rails
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Piedmont International UniversityMusic Teacher Education
Frequently Asked Questions about Jonathan Wallin
What company does Jonathan Wallin work for?
Jonathan Wallin works for Bigmarker
What is Jonathan Wallin's role at the current company?
Jonathan Wallin's current role is Onboarding Specialist.
What is Jonathan Wallin's email address?
Jonathan Wallin's email address is jw****@****gic.com
What is Jonathan Wallin's direct phone number?
Jonathan Wallin's direct phone number is +170454*****
What schools did Jonathan Wallin attend?
Jonathan Wallin attended Central Piedmont Community College, Tech Talent South, Piedmont International University.
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