Jonathan Macsay Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

• Assisted in leadership of survey team helping solicit over 4,000 responses.
• Obtained official badge from Philadelphia International Airport.
• Approached and surveyed thousands of passengers on their experience at PHL.
• Developed an approach to foster relationships with passengers to obtain high response rate.
• Collected meaningful data as part of project with Temple University’s School of Sport, Tourism, and Hospitality Management.
• Worked with esteemed faculty Dr. Yang Yang and Dr. Elizabeth Barber in completing project.

Philadelphia, Pennsylvania, United States

• Collected primary data from hundreds of Philadelphia Parks and Recreation facilities using Qualtrics.
• Mentored 2 local high school students over summer 2023 as part of Pathway to Temple program, helping them present report at end of program to Temple University officials.
• Administered paper surveys at local after school programs for K-5 students.
• Gained exposure to SPSS software and data analytics.
• Communicated with esteemed Professor Dr. Gareth Jones to complete other specified tasks as necessary.

Philadelphia, Pennsylvania, United States

• Answer inbound phone calls providing general ticketing information and the highest level of customer service to fans at Citizens Bank Park.
• Sell single game, 6 packs, theme nights, postseason, and spring training tickets for the Phillies utilizing ProVenue Ticketing Software.
• Assist other departments (Special Events, Marketing, Merchandise) with projects around the ballpark as needed.
• Help fans in utilizing their tickets through the MLB Ballpark App.

Philadelphia, Pennsylvania, United States

• Supervise the Entertainment Staff at the Yard to ensure safety for staff and fans alike.
• Coordinate game-day logistics at the Yard on game-days and for special events.
• Provide assistance as needed for sponsor and marketing activations within the Marketing Department.
• Promote a positive and friendly fan experience throughout Citizens Bank Park.

Philadelphia, Pennsylvania, United States

• Work in the Yard assisting on the whiffle-ball field, bullpen, hot dog launcher, and rock climbing wall.
• Assist in special events in the Yard on non-game-days.
• Help in other areas of the ballpark such as setting up sprinklers and sunscreen stations.
• Work special events such as concerts and help set up the stage on-field.

Pennsylvania, United States

• Assist with event check in, statistical data recording, and data entry into database.
• Work with PBR staff for event planning, equipment needs, and set-up and break down of events.
• Operate baseball technologies such as Trackman, Blast Motion, and ProPlay AI.
• Create social media posts to promote players at events helping achieve greatest number of views and growth for Pennsylvania compared to any other state.

Allentown, Pennsylvania, United States

• Assisted with pre-game and in-game presentation in the press box.
• Gained sales experience by selling tickets in the ticket office.
• Executed the promotions schedule including on-field entertainment, being a mascot, handing out giveaways, and exit distributions after the conclusion of each game.
• Helped fans load mobile tickets outside the stadium to expedite entry times.
• Organized and sold IronPigs merchandise in the clubhouse store and throughout various parts of the ballpark.
• Worked various concessions stands throughout the ballpark learning the importance of being proactive and detail-oriented.

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Lehighton, Pennsylvania, United States

Bachelor Of Science - Bs, Sport And Recreation Management

High School Diploma