Jonathan Macsay Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

• Assisted in leadership of survey team helping solicit over 4,000 responses.• Obtained official badge from Philadelphia International Airport.• Approached and surveyed thousands of passengers on their experience at PHL.• Developed an approach to foster relationships with passengers to obtain high response rate.• Collected meaningful data as part of project with Temple University’s School of Sport, Tourism, and Hospitality Management.• Worked with esteemed faculty Dr. Yang Yang and Dr. Elizabeth Barber in completing project.• Learned essential communication skills and data collection techniques.

Philadelphia, Pennsylvania, United States

• Collected primary data from hundreds of Philadelphia Parks and Recreation facilities using Qualtrics.• Mentored 2 local high school students over summer 2023 as part of Pathway to Temple program, helping them present report at end of program to Temple University officials.• Administered paper surveys at local after school programs for K-5 students.• Gained exposure to SPSS software and data analytics.• Communicated with esteemed Professor Dr. Gareth Jones to complete other specified tasks as necessary.

Philadelphia, Pennsylvania, United States

• Answer inbound phone calls providing general ticketing information and the highest level of customer service to fans at Citizens Bank Park.• Sell single game, 6 packs, theme nights, postseason, and spring training tickets for the Phillies utilizing ProVenue Ticketing Software.• Assist other departments (Special Events, Marketing, Merchandise) with projects around the ballpark as needed.• Help fans in utilizing their tickets through the MLB Ballpark App.

Philadelphia, Pennsylvania, United States

• Supervise the Entertainment Staff at the Yard to ensure safety for staff and fans alike.• Coordinate game-day logistics at the Yard on game-days and for special events.• Provide assistance as needed for sponsor and marketing activations within the Marketing Department.• Promote a positive and friendly fan experience throughout Citizens Bank Park.

Philadelphia, Pennsylvania, United States

• Work in the Yard assisting on the whiffle-ball field, bullpen, hot dog launcher, and rock climbing wall.• Assist in special events in the Yard on non-game-days.• Help in other areas of the ballpark such as setting up sprinklers and sunscreen stations.• Work special events such as concerts and help set up the stage on-field.

Pennsylvania, United States

•Assist with event check in, statistical data recording, and data entry into database.•Work with PBR staff for event planning, equipment needs, and set-up and break down of events.•Operate baseball technologies such as Trackman, Blast Motion, and ProPlay AI.•Create social media posts to promote players at events helping achieve greatest number of views and growth for Pennsylvania compared to any other state.

Allentown, Pennsylvania, United States

• Assisted with pre-game and in-game presentation in the press box.• Gained sales experience by selling tickets in the ticket office.• Executed the promotions schedule including on-field entertainment, being a mascot, handing out giveaways, and exit distributions after the conclusion of each game.• Helped fans load mobile tickets outside the stadium to expedite entry times.• Organized and sold IronPigs merchandise in the clubhouse store and throughout various parts of the ballpark.• Worked various concessions stands throughout the ballpark learning the importance of being proactive and detail-oriented.• Sold 50/50 raffle tickets around Coca-Cola Park supporting IronPigs Charities.

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Lehighton, Pennsylvania, United States

Bachelor Of Science - Bs, Sport And Recreation Management

High School Diploma