✔️ Coached business owners with anything tech & business related, including support to Shopify Plus merchants with over $5 million USD in online sales per year.✔️ Troubleshooted complex issues and solved over 1k technical support tickets by email and chat. ✔️ Improved performance of Shopify stores, Apps, Domains, POS, Shipping, Marketing and Sales.

Achievements✔️ Increased 60% yearly sales compared to previous year.✔️ Developed the entire online e-commerce website with more than 500 SKUs✔️ Increased and maintained a digital signage network to more than 35 displays in Nova Scotia.✔️ Growth 25% lead generation by improving customer journeys.Responsibilities:• Prepare and execute the yearly Marketing Plan.• Plan strategies to Increase Revenue Streams.• Prepare Tender Applications, Business Proposals, Alliances… Show more Achievements✔️ Increased 60% yearly sales compared to previous year.✔️ Developed the entire online e-commerce website with more than 500 SKUs✔️ Increased and maintained a digital signage network to more than 35 displays in Nova Scotia.✔️ Growth 25% lead generation by improving customer journeys.Responsibilities:• Prepare and execute the yearly Marketing Plan.• Plan strategies to Increase Revenue Streams.• Prepare Tender Applications, Business Proposals, Alliances and Corporate Sponsorships.• Develop advertising campaigns and sales strategies for print and web.• Graphic design and video editing of marketing collateral, including infographics, banners, brochures, presentations, newsletters, etc. Show less

As Marketing Specialist, my goal was to help TOTVS, the largest Latin American corporate software company, increase their reach in Mexico. TOTVS comes from the Latin and means “everything, everyone”.• Redesigned the 2016 Go to Market strategy• Created a comprehensive and methodical Prospective Analysis of the Mexican economy and its main sectors, using an holistic approach of 5 levels of research• Determined the market opportunity for TOTVS, using Macroeconomic Analysis &… Show more As Marketing Specialist, my goal was to help TOTVS, the largest Latin American corporate software company, increase their reach in Mexico. TOTVS comes from the Latin and means “everything, everyone”.• Redesigned the 2016 Go to Market strategy• Created a comprehensive and methodical Prospective Analysis of the Mexican economy and its main sectors, using an holistic approach of 5 levels of research• Determined the market opportunity for TOTVS, using Macroeconomic Analysis & Business Intelligence (strategic segmentation, geolocation, sales potential)• Developed a segmented database for each niche market based on the North American Industry Classification System (NAICS), performing secondary market research • Identified the B2B decision makers, approvers, recommenders, influencers and snipers• Improved the BANT Prospection methodology, lead generation & sales funnel Show less

As BD Specialist, my goal was to provide data-based advice and create custom investment portfolios for VIP/High level customers. I helped increase the customer base of the company which handled more than $100M USD invested in the Mexican stock exchange.• Collect financial and investment information about companies, stocks, and other investments using daily stock reports, economic forecasts, trading volumes, financial periodicals, company financial statements and other financial… Show more As BD Specialist, my goal was to provide data-based advice and create custom investment portfolios for VIP/High level customers. I helped increase the customer base of the company which handled more than $100M USD invested in the Mexican stock exchange.• Collect financial and investment information about companies, stocks, and other investments using daily stock reports, economic forecasts, trading volumes, financial periodicals, company financial statements and other financial publications• Streamline work process and time management by implementing an open CRM system (Odoo and Google documents)• Increased team sales closing ratio by improving segmentation of qualified leads• Extend the database of potential investors• Business presentations to A/B prospects Show less

This was a mid managerial trainee program for this well known worldwide logistics company in partnership with private universities in Mexico. I served as leader in training for the business unit "UPS Express" in Colonia Condesa, Mexico City. Responsible for shipping and invoice management, sales growth and public relations, in addition to general business administration.• Bilingual costumer service• Design and execution of prospecting plan and sales• Pickup & delivery of… Show more This was a mid managerial trainee program for this well known worldwide logistics company in partnership with private universities in Mexico. I served as leader in training for the business unit "UPS Express" in Colonia Condesa, Mexico City. Responsible for shipping and invoice management, sales growth and public relations, in addition to general business administration.• Bilingual costumer service• Design and execution of prospecting plan and sales• Pickup & delivery of packages for international customers• B2B presentations• Segmentation and local market development Show less

University Co-Op for a local Nonprofit. Implemented the communication plan and public relations strategy through social media and networking events, in order to raise brand awareness and transform consumer habits. We developed a web platform that reduced water consumption of the building occupants, provided indicators for decision-making and sustainability reports.• Facebook community management• Graphic Design• Market research• Public relations

Using a lean startup methodology, I developed prospective analysis of new business units, blue ocean market research, and then aggresive execution of the sales plan for the different products and services (specialized software for health industry, GPS tech, and fast fashion segmented industry)• Direct sales & market development• Prospecting and cold calling• Business presentations