• Work within a distributed team where members are spread across numerous locations and communicate virtually to support IAM applications• Design, configure, troubleshoot and support IAM initiatives and solutions• Implement IAM platform customizations, enhancements, and modifications• Gather requirements from internal clients and provide security/IAM technical expertise• Implement and support IAM programs to enable Magellan's requirements to its clients and to protect against digital identity risks• Design and implement role-based access controls (RBAC) in regards to IAM• Ensure that proposed and existing IAM system architectures are aligned with organizational standards, goals and objectives• Serve as a subject matter expert (SME) on IAM authentication platform configurations, including Okta• Drive initiatives to transform IAM provisioning and lifecycle management leveraging self-service and automation capabilities to enable a superior user experience• Contribute to evolving the overall strategy and operating model for IAM governance and technology solutions• Provide exceptional service and that SLAs are met or exceeded• Assume additional responsibilities as assigned

•Acts as a support point regarding technical issues within an enterprise environment.•Exhibits excellent interpersonal skills with both technical and non-technical personnel.•Performs escalations when necessary to vendors or internal departments.•Supports internal policies and procedures.•Create and maintain accounts in the SFTP

• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide• Coordinates with Client End User on expectations and availability to conduct Managed Client Services• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations• Identifies potential issues that could adversely impact End User experience and follows through on actionsteps• Strives to meet all Client SLAs & Customer Satisfaction Goals• Serves as an entry point to develop both technical and customer skills to grow into broader and morechallenging field services roles• Basic installation and maintenance of technical products• Follows predefined procedures and tasks in everyday activities• Work is regularly reviewed by a more senior level technical specialist• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals• Installs, maintains and optimizes desktop /notebook configurations at customer sites• Diagnoses and resolves product performance problems• Performs maintenance and repair services• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance• Instructs customers in the operation and maintenance of the system

• Excellent communication skills and telephone handling etiquette.• Excellent organizational skills• Incident Management experience – Managing incidents including business expectations and communication• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, 10 and O365 suiteJonathan Martinez - page 1• Experience with using and troubleshooting O365 within a network environment (permissions, calendar sharing, and delegation)• Experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc.),and Microsoft desktop applications (MS Office Suite, Outlook, MS Communicator, Lync)• Proven commercial experience supporting PC's, Laptops, servers and networks• Knowledge of security technology, including local security, network security, application security a plus• Experience configuring dial up configuration soware and remote connection methods (cable modem, VPN,IE)• Proficient with Microsoft Windows 10, MAC and newer operating system• Advanced knowledge of desktop, server, printers, peripheral devices, mobile devices, client and connectivity technologies• Strong customer service, analytical, and problem resolution skills• Excellent interpersonal, written and verbal communications skills at all levels

• MOSS/SharePoint 2007/2010/2013: Managing permissions, SharePoint Designer• Understanding of client side development, custom workflows• Limited background in Lotus Notes

• Creating New Company Logo• Changing Theme on Existing Website• SEO and Website Enhancement• Communication and Presentation Skills• Computer Repairs/Upgrades• Help Desk Support

• SEO Enhancement for the entire website• Google Analytics to track valuable info• Configured Google Analytics Dashboard• Created a Google Analytics walk through• Updated the 2013 Census Report• Survey Evaluation and scanning them into the database• Organized Documentation.• Communication and Presentation Skills