• Proactively managed both inbound and outbound leads effectively• Delivered round-the-clock, personalised customer support across the various channels• Responsible for the preparation of sales/marketing resources for the sales team• Partnered with Habyt (previously known as Hmlet) to procure for inventory• Executed ad-hoc tasks such as market research initiatives and other BAU activities set by the Manager

• Managed and maintained the day-to-day showflat operations (Reflections at Keppel Bay and Highline Residences)• Conducted sales-related viewings for clients and sales agents, successfully closing multiple units with a cumulative net worth of more than SGD$10 million.• Assisted in the preparation of contractual documents such Option to Purchase, tenancy agreements and etc• Assisted and conducted market research using REALIS• Conducted market research utilizing the REALIS platform, assisting in the analysis and interpretation of real estate data• Conducted thorough defect checks of internal units and coordinated with the relevant contractors for verification and resolution