Jonathan Mayfield Email and Phone Number
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Experienced Senior Leader focused on customer development and success with a propensity to mentor, motivate, and problem solve. 12+ years experience in high-growth startup SaaS technology companies, formulating Customer-Focused strategies that drive client satisfaction (CSAT), retention, and revenue growth. High-performing experience, leading teams in customer support, customer success, customer onboarding, customer/staff documentation, & implementation. Skilled at employee development and coaching; interactive Learning & Development content creation; business development; leading and scaling change; and scheduling, coordinating, and delivering internal and customer onboarding. I am passionate about people development - I have designed, hired, built, and led Technical Support and Customer Success & Onboarding Implementation teams, as well as implemented processes for all customer-facing channels of the company.I have spent the last decade in the SaaS space working with two startups, helping guide one to a successful exit and acquisition. I am adept at communication, team growth, and people development; overseeing all customer and employee development & coaching as well as customer-facing support. Skilled in Communications, OS X, MS Office, Google Suite, Zendesk, App Cues, HelpScout, ClickUp, JIRA, Slack, Customer Relationship Management (CRM), Team Leadership, Training, Content Writing, and Team Building.
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Director Of Client ExperienceCaptyn Jul 2021 - PresentNashville, Tennessee, UsI am the torchbearer for creating a customer-centric culture in our organization and across all stages and touch points in the customer journey. I guide the company to continually achieve excellent CSAT, increased efficiency, and profitability. I collaborate daily with other team leads to create, manage, and execute the CX strategy of the organization. I set the stage for outlining and achieving how customers perceive the company while driving CSAT, NPS, retention, and new business growth.
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Head Of Content & Training, Customer Support & SuccessKindful Jan 2014 - Jul 2021Brentwood, Tennessee, UsAs the first customer-facing employee, I helped to build and scale all sales, support, and onboarding + implementation efforts. Throughout my years at Kindful, I helped to grow these areas into dedicated teams of 10+ people per team, and these teams helped decrease churn from 15% to roughly 1% for the customer base while increasing the MRR on existing customers. After hiring and establishing the team leads, I was able to focus on Learning and Development for both the employees and customers. -
In Store Guest Trainer, GrtApple, Inc Sep 2010 - Jan 2014Cupertino, California, UsAs a part of the Global Retail Training Team, using Adult Learning Techniques and the Lominger Competencies, I fostered a learning environment to facilitate training within the retail store by delivering detailed courses to expand product knowledge to both internal employees and external customers. Created and delivered product + process trainings to large groups (between 60-200 people) as well as one-on-one coaching.Through analytical research, customer communication, and employee coaching, I identified and implemented a process change in the retail store that directly led to a 15 point increase in NPS -
ExpertApple, Inc Aug 2010 - Jan 2014Cupertino, California, UsI was a leader product knowledge and solutions, and highly influential in how I engaged with customers and coworkers alike. I was highly proficient at connecting loose ends and turning mild curiosity into intense interest by making connections with every person I came into contact with.
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Connection Cafe ManagerBrentwood Baptist Church Jan 2009 - Feb 2011Responsible for staffing needs: hiring/firing, employee behavior/coaching, and payroll with minimal turnover over a two year period. Created bench for roles in food prep leads, management and assistant management.
Jonathan Mayfield Skills
Jonathan Mayfield Education Details
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Belmont UniversityMarketing -
Brentwood AcademyGeneral Studies
Frequently Asked Questions about Jonathan Mayfield
What company does Jonathan Mayfield work for?
Jonathan Mayfield works for Captyn
What is Jonathan Mayfield's role at the current company?
Jonathan Mayfield's current role is Customer Experience Leader: Planner, Builder & Dreamer | SaaS Tech.
What is Jonathan Mayfield's email address?
Jonathan Mayfield's email address is ma****@****ail.com
What is Jonathan Mayfield's direct phone number?
Jonathan Mayfield's direct phone number is (888) 854*****
What schools did Jonathan Mayfield attend?
Jonathan Mayfield attended Belmont University, Brentwood Academy.
What are some of Jonathan Mayfield's interests?
Jonathan Mayfield has interest in Children, My Son, Education, Thinking, My Wife, Music, Intelligent Conversation, Hockey, Health.
What skills is Jonathan Mayfield known for?
Jonathan Mayfield has skills like Training, Leadership, Customer Experience, Management, Customer Service, Os X, Sales, Retail, Iwork, Ios, Team Building, Employee Training.
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