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@ameritech.net
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3 phones found area 888 and 615
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Jonathan Mayfield is listed as Customer Experience Leader: Planner, Builder & Dreamer | SaaS Tech at Captyn, based in Franklin, Tennessee, United States. AeroLeads shows a work email signal at ameritech.net, phone signal with area code 888, 615, and a matched LinkedIn profile for Jonathan Mayfield.
Jonathan Mayfield previously worked as Director of Client Experience at Captyn and Head of Content & Training, Customer Support & Success at Kindful. Jonathan Mayfield holds Bba, Business, Management, Marketing from Belmont University.
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AeroLeads found 1 current-domain work email signal for Jonathan Mayfield. Compare company email patterns before reaching out.
Experienced Senior Leader focused on customer development and success with a propensity to mentor, motivate, and problem solve. 12+ years experience in high-growth startup SaaS technology companies, formulating Customer-Focused strategies that drive client satisfaction (CSAT), retention, and revenue growth. High-performing experience, leading teams in customer support, customer success, customer onboarding, customer/staff documentation, & implementation. Skilled at employee development and coaching; interactive Learning & Development content creation; business development; leading and scaling change; and scheduling, coordinating, and delivering internal and customer onboarding. I am passionate about people development - I have designed, hired, built, and led Technical Support and Customer Success & Onboarding Implementation teams, as well as implemented processes for all customer-facing channels of the company.I have spent the last decade in the SaaS space working with two startups, helping guide one to a successful exit and acquisition. I am adept at communication, team growth, and people development; overseeing all customer and employee development & coaching as well as customer-facing support. Skilled in Communications, OS X, MS Office, Google Suite, Zendesk, App Cues, HelpScout, ClickUp, JIRA, Slack, Customer Relationship Management (CRM), Team Leadership, Training, Content Writing, and Team Building.
Listed skills include Training, Leadership, Customer Experience, Management, and 37 others.
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A career timeline built from the work history available for this profile.
Nashville, Tennessee, US
I am the torchbearer for creating a customer-centric culture in our organization and across all stages and touch points in the customer journey. I guide the company to continually achieve excellent CSAT, increased efficiency, and profitability. I collaborate daily with other team leads to create, manage, and execute the CX strategy of the organization. I.
Brentwood, Tennessee, US
As the first customer-facing employee, I helped to build and scale all sales, support, and onboarding + implementation efforts. Throughout my years at Kindful, I helped to grow these areas into dedicated teams of 10+ people per team, and these teams helped decrease churn from 15% to roughly 1% for the customer base while increasing the MRR on existing.
Cupertino, California, US
As a part of the Global Retail Training Team, using Adult Learning Techniques and the Lominger Competencies, I fostered a learning environment to facilitate training within the retail store by delivering detailed courses to expand product knowledge to both internal employees and external customers. Created and delivered product + process trainings to large.
Cupertino, California, US
I was a leader product knowledge and solutions, and highly influential in how I engaged with customers and coworkers alike. I was highly proficient at connecting loose ends and turning mild curiosity into intense interest by making connections with every person I came into contact with.
Responsible for staffing needs: hiring/firing, employee behavior/coaching, and payroll with minimal turnover over a two year period. Created bench for roles in food prep leads, management and assistant management.
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Jonathan Mayfield works for Captyn.
Jonathan Mayfield is listed as Customer Experience Leader: Planner, Builder & Dreamer | SaaS Tech at Captyn.
AeroLeads has found 1 work email signal at @ameritech.net for Jonathan Mayfield at Captyn.
AeroLeads has found 3 phone signal(s) with area code 888, 615 for Jonathan Mayfield at Captyn.
Jonathan Mayfield is based in Franklin, Tennessee, United States while working with Captyn.
Jonathan Mayfield has worked for Captyn, Kindful, Apple, Inc, and Brentwood Baptist Church.
You can use AeroLeads to view verified contact signals for Jonathan Mayfield at Captyn, including work email, phone, and LinkedIn data when available.
Jonathan Mayfield holds Bba, Business, Management, Marketing from Belmont University.
Jonathan Mayfield is listed with skills including Training, Leadership, Customer Experience, Management, Customer Service, Os X, Sales, and Retail.
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