As the IDCS Director - Business Intelligence, I lead and manage teams of engineers and analysts to drive data-informed decision-making across the department. I oversee the creation and maintenance of BI tools, analytics, and reporting systems, ensuring they meet the needs of key stakeholders. By collaborating with various teams, I translate data needs into technical solutions and foster a culture of data literacy. My role involves evaluating and implementing BI systems to enhance data collection, analysis, and visualization, while ensuring the BI strategy evolves with changing business needs and technology advancements. I also oversee data governance and quality standards, define KPIs and metrics with senior leadership, and prioritize BI projects based on business impact. Additionally, I promote data-driven experimentation and innovation, communicate complex data insights to non-technical stakeholders, and ensure effective integration of BI systems with other business systems.

· Direct Data Analytics team to develop and maintain dashboards that assist in the planning and execution of day-to-day operations and provide insight into ongoing trends· Lead the Operational Analytics team to understand planning and production processes· Coach the Operational Analytics team to embrace and teach lean methodologies· Oversee Data Engineering team to develop and maintain data infrastructure· Work with groups to identify customer touch points and develop processes for maturing customer activities· Lead IDCS towards a Lean Culture by embracing Lean Philosophy and teaching its methodologies· Direct IDCS teams in kaizen activities to reduce waste and close process gaps

• Lead the department towards a Lean Culture through embracing Lean Philosophy and teaching its methodologies• Lead Gemba walks throughout departments to identify areas for improvement, including both physical and metaphysical processes, by listening to the process stakeholders (suppliers, providers, and customers)• Maintain value stream maps of various processes to identify bottlenecks• Direct the teams in kaizen activities to reduce waste and subjugate process flow to bottlenecks• Work with teams to identify customer touch points and develop processes for maturing customer activities• Lead weekly Kaizen calls, maintain Kaizen newspaper, and monitor action items• Lead team to determine KPIs in line with IDCS goals, including Cycle Time, work to identify supporting metrics and work with teams to develop ways to improve them• Identify root causes of rework and implement solutions to reduce them• Proactively drive impact and engagement cross collaborating with stakeholders• Devise new applications for existing infrastructure and services to improve efficiencies

• Implement best practices in the IDCS organization by leading continuous improvement activities. • Complete continuous improvement action items which include value stream mapping, Kaizen activities and achieving higher maturity levels in the Supply Chain Process.• Work with the customer and identify what maturity level we are at in the Supply Chain process.• Create an action plan that reaches defined goals and advances our maturity level.• Participate in Gemba Walks, identify Muda, Mura and Muri within the process, and propose solutions to reduce or rebalance wasteful activities.• Participate in weekly Kaizen calls, update Kaizen newspaper, monitor action items and complete deliverables. • Facilitate, execute and manage projects to reduce build cycle times by implementing Lean methodologies.• Baseline and document pre-sales solution cycle times by participating in scoping calls, observing the solution consultant deliverable process, and confirming that the logical Visio and Bill of Material matches the physical build.• Work with the Solutions Consultant team and Document Specialist to review all current customer and internal documentation to identify areas of redundancy, waste, and ambiguity. • Review the current model of information transfer between our customers and SHI to identify inconsistencies and inaccuracies to improve the overall communication process.• Baseline and document process cycle times by observing and participating in value stream activities (including but not limited to rack and stack, integration, and configuration).• Work with data teams to develop methodologies to automate the capture of baseline cycle times for future monitoring.• Work with supervisors and technicians to incorporate error proofing and Jidoka into the process to decrease the likelihood of rework• Determine the root cause of inefficiencies noted in cycle time baseline observations and make recommendations for changes in process.

• Created macros to streamline data review and reporting methods to produce 200+ reports on a monthly basis which perform error checking and comply with numerous contract requirements• Trained new team members on reporting policies/Excel usage and led education sessions for advanced Excel concepts to 30+ coworkers each• Completed many ad hoc report and project requests which vary in scope from data wrangling to macro creation• Collaborated with various teams to manage spiff payouts across many different incentive programs• Constructed several Power BI dashboards with various data sources from model creation to design to publishing

• Designed, implemented and maintained SQL database to capture sales data from 20+ vendors across all sales channels• Established reports to optimize weekly media spending compliant with multiple campaign objectives (Direct sales, Retail targeting, drive to web, etc.). Media recommendations outperformed agency chosen test media by 15%• Led a team to implement a customer email program (100k+ email base) and collaborated with marketing team on analytics and management.• Transformed existing reporting methods for SKU management to decrease processing time from 2 days to 30 minutes with improved depth and the associated dashboard was able to be utilized from executive level to inventory planning teams• Innovated Customer Service staff forecasting methods to improve agent utilization; this drove a 10% improvement within the first few weeks of implementation while keeping other KPIs above goal

• Created multichannel sales reports which brings in weekly updates from all vendors for easy high to mid-level viewing• Improved reporting methods to streamline and increase efficiency and inform team members of KPI trends• Reviewed and revised Customer Service staff forecasting methods to improve agent utilization 10 points within the first few weeks while keeping other KPIs in line.

Worked on over a hundred different clients, responsible for data consolidation, report development and actionable analytics. Experienced in DRTV, Radio, Catalog/Direct Mail, Email, Paid Search, Retail and Website Analysis.• Design and update standard (and non-standard) reporting, including merchandise analyses, weekly, monthly and yearly line by line results, price point analyses, circ depth analyses, performance histories, and order curve analysis• Assist in creating business rules for marketing databases with data elements from disparate sources• Responsible for quality control of incoming data as well as data conversion with outside database vendor• Work on development of standard database update reports to allow for data insight and actionable findings• Manage daily reporting and work with executive team to delegate responsibilities between a staff of analysts• Assisted in the creation of client presentations and write ups, including but not limited to yearly, quarterly and weekly campaign evaluations• Trained in Core Media Systems and oversee teams to manage DRTV media data in both LF and SF Formats

Created and managed reporting multi-channel marketing reports for most clients.

Update weekly reporting, adding insights.

Updated weekly reporting