Jonathan Mcelroy Email & Phone Number

New York, New York, United States

San Francisco, California, Us

Leading Customer Success across our AMER Commercial and Emerging Markets

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Responsible for ensuring the success of Cloudflare’s largest Enterprise customers in the North American region (~12 accounts at ~11M in annual contract value) and managing all of their post-sale experiences. Leveraging strong relationship-building experience, product knowledge, project management, and organizational skills, as well as a high degree of empathy, it was my focus to ensure the customer’s high satisfaction and help them maximize the value they received from our services.

San Francisco, California, Us

Responsible for ensuring the post-sales success of a portfolio of Enterprise customers. Being a trusted adviser and coach, I look to bring Cloudflare's best ideas, innovations, and capabilities to clients and match these to their specific business goals.

San Francisco, Ca, Us

Responsible for the day-to-day running of Brookfield Digital Solutions America; from design and execution of new business, customer success, and marketing strategies, through to profit and loss forecasting and strategic partnership management. Accountable for success and delivery, I would then act as the link between the company and the board of directors, senior management and other partners when communicating and reporting on milestone progress.

Edinburgh, My State Is Not Listed, Gb

As Head of Sales and Distribution at SK Chase I was responsible for identifying and creating relationships between ourselves and any potential new clients. This includes:- Taking a consultative approach to initially understand the needs and requirements, before being able to recommend the best options available- Building a proposal for review and handling the subsequent contract discussions that may follow - Fully supporting any new clients through their initial setup and onboarding, ensuring that the end to end experience is as smooth and hassle-free as possible- Strategically identifying new opportunities and engaging with prospects to evaluate how our services could add value to their business- Forecasting the sales budget and ongoing management- Defining the pricing strategy to ensure a flexible approach that balances our clients’ needs with our own objectivesAs Head of Distribution, I would forge and manage relationships with specifically identified complementary businesses, who we can form a mutually beneficial partnership with to benefit SK Chase as well as our clients.

Edinburgh, My State Is Not Listed, Gb

As Head of Client Services at SK Chase I am responsible for building and maintaining relationships with our Key Accounts and ensuring that our quality service standards are met. I focus on understanding each clients individual needs before best supporting them to fully utilise our gift voucher management systems and maximise their online gift voucher sales.

Melbourne, Victoria, Au

Responsible for managing a portfolio of 50+ enterprise accounts, acting as a trusted advisor to support them optimise, protect, and grow their online presence. This was done by taking a strategic and analytical approach to each, learning a client's unique objectives and goals before identifying weaknesses and opportunities, and discussing the most cost effective way to support them going forward.In addition to my account management duties, I would also identify quality new business opportunities within EMEA, helping drive overall sales within and across the team. Notable achievements: - Secured the largest new business deal of 2011 across EMEA

Melbourne, Victoria, Au

Working as part of a driven Client Services Team, where communication and expectation management was vital to achieving set targets quickly and efficiently, while dealing directly with various global clients (incl. MacDonald’s, Oracle, Nike), ensuring any queries or requests were dealt with promptly and to a high standard. Notable achievements: - Key contributor in the creation and implantation of a global company support ticket management system, which improve agent response time by 75%. Rewarded with an internal EMEA-wide “Above and Beyond” award for my involvement.

Specializing in electrical contracting, periodic inspection, testing and portable appliance testing (PAT).Notable achievements: - Assisted with designs and oversaw safety of installations for electrical wiring systems on various large-scale commercial projects (including HSBC London Canary Wharf)

Associate’S Degree, Electrical And Electronics Engineering

High School