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Jonathan Mckenzie Email & Phone Number

Creating unforgettable CX using Conversational AI. An SME on virtual agents that leverage Generative AI / Large Language Model solutions that delight and inspire. at 8x8

Location: Belfast, Northern Ireland, United Kingdom 6 work roles 3 schools

1 work email found @8x8.com LinkedIn matched

✓ Verified May 2026 4 data sources Profile completeness 100%

Current company

8x8

Role

Creating unforgettable CX using Conversational AI. An SME on virtual agents that leverage Generative AI / Large Language Model solutions that delight and inspire.

Location

Belfast, Northern Ireland, United Kingdom

Who is Jonathan Mckenzie? Overview

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Quick answer

Jonathan Mckenzie is listed as Creating unforgettable CX using Conversational AI. An SME on virtual agents that leverage Generative AI / Large Language Model solutions that delight and inspire. at 8x8, based in Belfast, Northern Ireland, United Kingdom. AeroLeads shows a work email signal at 8x8.com and a matched LinkedIn profile for Jonathan Mckenzie.

Jonathan Mckenzie previously worked as Sr. Contact Center Product Manager at 8X8 and Senior Product Manager at Genesys. Jonathan Mckenzie holds Postgraduate Diploma, Product Management, Product Management from Technological University Dublin.

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Email format at 8x8

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{first}.{last}@8x8.com

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Profile bio

About Jonathan Mckenzie

I am a customer experience professional passionate about creating brilliant, seamless, and connected customer experiences that enable customers to use self-service automation across digital or voice channels. I have over 15 years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.My experience with contact centers includes product management, business analysis, industry speaking, and project management—agile professional, with experience in small to large projects, local and remote teams. I am an SME in self-service, GenAI/LLMs, and virtual agents. artificial intelligence, and automation solutions for contact centers. I collaborate with product managers and talented engineers to deliver experiences customers love.In 2020, I completed my PGDip Product Management (2020-2021) from Technological University Dublin with a 2:1 grade. My motivation is to deliver innovative solutions that delight some of the world’s most demanding companies, making their jobs and lives easier while facilitating a better future for everyone. Let's connect and discuss how we can create exceptional customer experiences together.

Listed skills include Project Management, Management, Project Delivery, Prince2, and 34 others.

Current workplace

Jonathan Mckenzie's current company

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8X8

Creating unforgettable CX using Conversational AI. An SME on virtual agents that leverage Generative AI / Large Language Model solutions that delight and inspire.

Website

8x8.com

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Company profile

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6 roles

Jonathan Mckenzie work experience

A career timeline built from the work history available for this profile.

Sr. Contact Center Product Manager

Current

8X8

Campbell, CA, US

Jun 2021 - Present

Senior Product Manager

Genesys

Menlo Park, CA, US

Self Service Automation and Artificial Intelligence
Collaborate and define components of the Genesys Self Service and Automation product line, from both functional and business perspective, with a key focus in Automation and Artificial Intelligence across the breadth of.
Define and actively manage product requirements in our Aha! product roadmap system and communicate with the engineering teams and fellow product managers on a daily basis to ensure clarity and quality of deliverables.
Define and execute on requirements with supporting organisations, including product management, sales, marketing, development, support, IT operations, finance and legal.
Support account teams in customer meetings by providing subject matter expertise and presenting roadmaps.
Identify needs, create, and deliver sales enablement training material.

Apr 2018 - Jun 2021

Senior Professional Services Implementation Consultant

Genesys

Menlo Park, CA, US

Being a key contributor and organizer of customer workshops to design user experience call flows for various channels such as Voice IVR, Visual (Web) IVR and chatbots;
Being a key contributor and organizer of integration workshops to design the data contract of information between our product and the customers backend systems.
Building strong relationships with our customers and become a trusted advisor to provide guidance and support throughout the engagement.
Liaise with all stakeholders, in particular IT and Business.
Apply industry best practices regarding user interface design for the various channels.
Installation, troubleshooting, and supporting of Genesys products.

Dec 2015 - Apr 2018

Implementation Consultant

Speechstorm

Belfast, GB

Led multiple Genesys GAAP Business User, Installation and Admin on-site training courses for customers in EMEA, LATAN and North AmericaLed implementation workshop for customer in the USA.Led POC workshops for potential new customers across EMEA, LATAN and North AmericaRepresented SpeechStorm at industry conferences in USA.leading customer workshops to.

Sep 2014 - Dec 2015

Database And Systems, Cc&B Reporting Analyst, Business Continuity, Data Protection

Firmus Energy

Northern Ireland, Ulster, GB

Oracle CC&B Project Implementation Team – SAP Business Objects PRINCE2Business Continuity Data Protection & Information Security.CISCO Unified Communications Manager.NICE Call recordingDatabase Manager. IT Projects &.
Jan 2012 - SAP – Business Objects Universe Appreciation
Dec 2011 - SAP – Business Objects Web Intelligence Reports Design XI R3
Dec 2011 - SAP – Business Objects Web Intelligence Advanced Report design XI R3
Sep 2011 – PRINCE2 Registered Practitioner
Oct 11 - Oracle – CC&B – Functionality for implementers

Dec 2010 - Sep 2014

Business Support Manager

Highlands And Islands Airports

Management of Business Support Team
Management of 11 airports estates.
Management of airport insurance
Negotiation of ERDF grant application forms, liaison with external agencies and advice to managers.
Tendering and procurement of contracts and airport concessions OJEU and locally.

Jan 2007 - Dec 2010

Team & coworkers

Colleagues at 8x8

Other employees you can reach at 8x8.com. View company contacts →

RT

Raymond Torino Colleague at 8X8 Philippines, Philippines View → MI

Mynor Itzep Colleague at 8X8 Greensboro, North Carolina, United States, United States View → CS

Chris Sutton . Colleague at 8X8 Wilmington, North Carolina, United States, United States View → DP

David Phan Colleague at 8X8 San Jose, California, United States, United States View → BN

Bing Ni Colleague at 8X8 Millers Point, New South Wales, Australia, Australia View → DC

Denis Cooney Colleague at 8X8 San Diego, California, United States, United States View → JW

Jeanette Winters Colleague at 8X8 Greater Houston, United States, United States View → KH

Kedric Heyward Colleague at 8X8 Neptune Beach, Florida, United States, United States View → JF

Jeffrey Feely Colleague at 8X8 Greater Boston, United States View → PR

Paulo Rosana Colleague at 8X8 Pampanga, Central Luzon, Philippines, Philippines View →

3 education records

Jonathan Mckenzie education

Postgraduate Diploma, Product Management, Product Management

Technological University Dublin

Bsc Business Computing, Business Computing

Abertay University

Education record

Portora Royal

FAQ

Frequently asked questions about Jonathan Mckenzie

Quick answers generated from the profile data available on this page.

What company does Jonathan Mckenzie work for?

Jonathan Mckenzie works for 8x8.

What is Jonathan Mckenzie's role at 8x8?

Jonathan Mckenzie is listed as Creating unforgettable CX using Conversational AI. An SME on virtual agents that leverage Generative AI / Large Language Model solutions that delight and inspire. at 8x8.

What is Jonathan Mckenzie's email address?

AeroLeads has found 1 work email signal at @8x8.com for Jonathan Mckenzie at 8x8.

Where is Jonathan Mckenzie based?

Jonathan Mckenzie is based in Belfast, Northern Ireland, United Kingdom while working with 8x8.

What companies has Jonathan Mckenzie worked for?

Jonathan Mckenzie has worked for 8X8, Genesys, Speechstorm, Firmus Energy, and Highlands And Islands Airports.

Who are Jonathan Mckenzie's colleagues at 8x8?

Jonathan Mckenzie's colleagues at 8x8 include Raymond Torino, Mynor Itzep, Chris Sutton ., David Phan, and Bing Ni.

How can I contact Jonathan Mckenzie?

You can use AeroLeads to view verified contact signals for Jonathan Mckenzie at 8x8, including work email, phone, and LinkedIn data when available.

What schools did Jonathan Mckenzie attend?

Jonathan Mckenzie holds Postgraduate Diploma, Product Management, Product Management from Technological University Dublin.

What skills is Jonathan Mckenzie known for?

Jonathan Mckenzie is listed with skills including Project Management, Management, Project Delivery, Prince2, Business Analysis, Requirements Analysis, Business Process Improvement, and Oracle.

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