Jonathan Conner Email and Phone Number

-Optimize Member and Team Member Retention, service execution, business planning preparation and dues growth within the Mid-South Region.- Provide Mentoring to all Member Services Managers by continuous coaching, inspection, support, education,motivation and accountability to expectations around results.- Managed quality assurance programs, including on-site evaluations, internal audits and customer surveys.

- Establish genuine and long lasting relationships with Members while connecting them to their interest groups inside of the Club.- Responsible for achieving or exceeding monthly and annual Department Budget and Attrition Targets. - Monitor payroll at all Member Services Desks and take corrective action to ensure labor costs are within the budget while adjusting staffing.- Facilitate Department Meetings and training's for All Member Services Team Members.- Continually verify business plans and actions to have a positive impact on Club performance and build awareness for Member Retention through effective organizational communication.

- Achieve daily, weekly and monthly Acquisition and Retention goals through persistent and enthusiastic outreach.- Customize the buying experience by encouraging involvement with our people, programs and places to align with the unique needs, interest and goals of each prospective member.- Partner with medium to large size businesses to lower their future health costs and improve workplace culture by enrolling their employees into the Corporate Partnership Program.- Collaborate daily with Club Leadership to ensure effective on-boarding processes were being executed to build a strong culture of Member Retention.