More than 24 years of broad-based experience encompassing all aspects of Information Technology, from the technical-side of installation, upgrades, troubleshooting, configuration, support, and maintenance of third-party software applications, hardware, servers, workstations, and network infrastructure with multiple strengths in network administration, advanced desktop support, database administration and application support and customization to the business-side of data analysis, budgeting, and project management. Microsoft Certified Solutions Associate with strong written and verbal communication skills and proven track record of excellent customer service in dealing with people from a diversity of backgrounds with expediency and courtesy. Past 4 years focused on helping to move non-profits from on-premise systems to cloud infrastructure, including Microsoft 365, Salesforce and VirtuousCRM, to better utilize their funding on strategic goals and not physical infrastructure.