Jonathan Hall Email & Phone Number

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

-Ensured flawless product launches across Customer Care and Field Services in an Agile environment.-Emphasis on improving the Customer Experience through launch readiness, First Call Resolution (FCR) and increased Net Promoter Score (NPS).-Facilitated and contribute to the development of operational strategy, training and communications for new product.

Oklahoma, Kansas And Arkansas

Responsibilities included: -Coordinating cross functional product implementation projects for the Oklahoma, Kansas and Arkansas regions. -Providing support for voice, video and data product managers and all customer segments.-Creating and managing the region's product roadmap, highlighting resource gaps and communicating to all parts of the.

Responsibilities included:-Project Manager - As a change agent I planned, executed and finalized projects according to strict guidelines and budgets normally assigned by a VP or a high level manager within the company. The projects included multiple departments within the company and throughout Oklahoma, Kansas and Arkansas. -Emphasis on the customer.

Oklahoma City, Oklahoma Area

Responsibilities included: Benefit communication, Short Term Disability and FMLA contact for Cox Oklahoma, employee event coordination, monthly HMO billing verification, Employee Service Award Program Coordinator, CORPS (employee recognition/award) Program Coordinator, Cox Employee Benevolence Fund committee.

Oklahoma City, Oklahoma Area

>Developed and maintain effective methods of internal communication for approximately 1900 employees statewide. Some of the communication methods include the following:>Monthly Newsletter – served as Editor.>Communications Task Force Chairperson>Spirit Committee Chairperson>Employee Opinion Survey (EOS) coordinator>Cox OKC/Westwood Elementary Host/Tutoring.

Oklahoma City, Oklahoma Area

Responsibilities included:Cable>Planned, developed, and implemented consumer acquisition programs including: setting and managing promotional budget, structuring offer, developing creative and communication strategies, directing and coordinating marketing campaigns in all forms of media.>Prepared and recommended department expense budget by analyzing.