Results-driven and versatile leader of client-focused commercial & operational functions within UK & US headquartered businesses.Track record in executing change management to build operations and serve growing client portfolios in SaaS and AI businesses as well as those combining technology and service propositions. Trusted leader of teams, building cultures based on mutual commercial objectives and taking pride in enabling brilliant customer experiences.- Strategic Leadership: Experienced global and regional leadership team member through market and product launches, fundraising, growth phases, cost reductions.- Operational Excellence: Implemented strategic initiatives to optimise client operations for profitability and greater retention, including turnaround periods to improve inefficient client engagement, increase customer satisfaction, through introducing targeted automation, repeatable process, improved training and communications.- Cross-functional Expertise: Overseen all client operations functions, including presales and consulting, sales/GTM, technical setups and integrations, implementation, project management, onboarding and training, client success, account management, renewals, and business development.- Global management: Led international teams and client portfolios, leveraging offshore service providers to augment internal resources. Budget forecasting & capacity planning, across complex projects and functions.- Commercial Focus: Designed and built client and internal operations to achieve commercial goals, including profitability, reduced costs and improved EBITDA, securing metrics to deliver increased business value, recognised revenue, retention or fundraising goals.- PE / VC Experience: Familiar with working in businesses owned or backed by private equity or VC investors, aligning strategies with financial and strategic objectives specific to those environments.- Leadership Skills: Led cross-functional and cross-regional customer organisations, managing diverse teams responsible for complex implementations, support, and revenue operations, while fostering motivating and trusted business cultures focused on client success and achieving the commercial goals.- Industry experience including highly regulated industries: Within finance and accounting, sales, marketing and marketing operations tech, media, data, AI, healthtech / medtech, film & TV production- Broad Client Spectrum: Led teams serving a wide range of clients, from global enterprises, FTSE 100, and Fortune 500 companies to smaller SME-focused propositions.