Over 10 years’ leadership experience directing the development of successful customer relationships, inventory controls, procurement strategies, and operational efficiencies that support sales, revenue, and business growth. Expert at forecasting, staffing, conflict resolution, and team development. Effectively interacts with global service vendors, technical product teams, suppliers, and operational stakeholders to deliver innovative, cost-effective products and solutions to both businesses and consumers. Natural ability to effectively communicate while increasing customer satisfaction, customer retention, and a winning customer experience. Supervisory ability includes effectively recruiting, motivating, training, and developing successful customer service and sales teams. Engages clients and employees, identifies revenue opportunities, improves service, and delivers peak performance. An engaging leader whose consultative approach develops relationships that consistently deliver measurable results to support business growth, brand integrity, increased revenue, and operational success.• Account Management• B2B, B2C• New Business Development• Client Acquisition & Retention• Customer Engagement & Development • Collaborative Problem Solving• Conflict Resolution & Negotiation • Consultative Selling & Advisory• Consumer Insights• Contract Management • Operational Cost Analysis • Cross-Functional Team Leadership & Collaboration• Customer Experience • Customer-Focused Service• Customer Loyalty Management• Customer Relationship Management (CRM)• Customer Satisfaction & Support• Customer Service Operations• Customer Success • Data Analysis• E-Commerce • Employee Motivation • Global Vendor Management• Lead Qualification• Inventory Management & Sustainability• Logistics & Scheduling• Major Markets Sales• Marketing Strategy • Mentoring & Coaching• Market Development• Operations Management• P&L Management• Performance Management • Pricing Strategy• Sales Process Optimization• Procurement & Sourcing• Product Education & Design• Product Launch• Profitability Improvement• Project Management• Quality Management• Relationship Management & Development• SaaS Sales• Sales Growth • Sales Consulting• Sales Strategy & Execution• Sales Forecasting• Sales Management • Sales Presentations• Software Integrations• Solution-Selling• Stakeholder Management• Team Building & Leadership• Technical Sales • Training & Development • Value-Added Services (VAS)
