General Manager, Sales Operations Manager, Information Technology
CurrentLed an award winning tech sales department of 25+, and a $3.8M retail organization to new sales and revenue levels through development of a winning sales culture, customer experience, and targeted marketing strategies.•Consistently exceeded sales performance, customer satisfaction scores (CSAT), and other company metrics, and supervised multiple stores in best practices- resulting in a 44% sales increase in technology and a customer support rating increase of 10%+•Won the "President's Club Award" (top 10% in the company) for the achievement of surpassing sales goals in tech sales•Managed inventory oversight of P&L, including shrink tracking, in-stock reports, inventory reconciliation, product compliance and merchandising sell-down programs that improved operations• Provided one-on-one sales training including rapport building, customer service, sales technique, discovery, and closing strategies to 3 locations that led to increasing revenues by 100% and productivity by 30%• Provided successful market research analysis to determine which sales promotional programs to implement at each location• Developed a comprehensive program that included technology consultations, diagnostics and repair, customer acquisition, maintenance best-practices, and B2B & B2C sales of software and hardware• Developed a warranty sales contest including promotions and strategies that resulted in the top warranty sales in the entire region of 100+ stores over 15x in 2 years• Exceeded customer service standards by 10%+ over several consecutive years and earned an increased budget allowance for additional staff support• Recognized as the "Top Tech Manager" for 11 locations and "MVP" in the district
